Vicasso Reviews & Provider Details

Vicasso is a Salesforce ISV partner that helps customer service organizations operate more efficiently using award-winning AppExchange apps. We help customer service leaders reduce service costs and prevent cases from slipping through the cracks. Our apps do this by eliminating friction that wastes time and money. As a result, agent productivity increases, cases close faster, and you save money. Our AppExchange apps: Case Flags helps service agents decide what case to work on next using color-coded flags to prioritize their caseloads. File Slayer is an AI-powered app that automatically cleans file clutter on cases like social media icons created from email signatures, so that agents can find files faster. Email to Case Premium helps service leaders improve support efficiency by reducing the number of clicks, screens, and tasks involved with processing cases. It’s like giving a virtual assistant to every agent. Case Merge Premium helps support teams eliminate redundant work by automatically merging duplicate cases. Simple Survey helps service leaders get actionable feedback from customers by sending surveys customers actually want to take. Case Split enables service agents to separate unrelated issues into their own cases, which makes communication threads easier to follow and improves case resolution time.