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Top 10 VI Service Desk Alternatives & Competitors

By Velocity Integrations Software, Inc.
(9)4.6 out of 5

The Service Desk Software solutions below are the most common alternatives that users and reviewers compare with VI Service Desk. Other important factors to consider when researching alternatives to VI Service Desk include reliability and ease of use. The best overall VI Service Desk alternative is Freshservice. Other similar apps like VI Service Desk are ServiceNow IT Service Management, Atera, Jira Service Management, and SolarWinds Service Desk. VI Service Desk alternatives can be found in Service Desk Software but may also be in IT Service Management Tools or Remote Support Software.

Best Paid & Free Alternatives to VI Service Desk

  • Freshservice
  • ServiceNow IT Service Management
  • Atera
Show More

Top 10 Alternatives to VI Service Desk Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how VI Service Desk stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Pharmaceuticals, and Alternative Dispute Resolution, and find the best product for your business.
    #1

  1. Freshservice

    By Freshworks
    (1,238)4.6 out of 5

    2. Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

    Categories in common with VI Service Desk:

    Reviewers say compared to VI Service Desk, Freshservice is:

    Better at support
    See all Freshservice reviews
    #2

  2. ServiceNow IT Service Management

    By ServiceNow
    (874)4.3 out of 5

    3. ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.

    Categories in common with VI Service Desk:
    See all ServiceNow IT Service Management reviews
    Serviceaide ChangeGear
  3. SponsoredYou’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.

    Serviceaide ChangeGear

    (99)3.9 out of 5

    4. We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.

    Visit Website
    Visit Website
    #3

  4. Atera

    By Atera
    (789)4.6 out of 5

    5. Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastructure management, enhanced service quality, and comprehensive features like patch management and AI-driven analytics, all under a transparent per-technician pricing model.

    Categories in common with VI Service Desk:

    Reviewers say compared to VI Service Desk, Atera is:

    Better at support
    See all Atera reviews
    #4

  5. Jira Service Management

    By Atlassian
    (779)4.2 out of 5

    6. Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with VI Service Desk:
    See all Jira Service Management reviews
    #5

  6. SolarWinds Service Desk

    By SolarWinds Worldwide LLC
    (742)4.3 out of 5

    7. SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.

    Categories in common with VI Service Desk:

    Reviewers say compared to VI Service Desk, SolarWinds Service Desk is:

    Better at support
    See all SolarWinds Service Desk reviews
    #6

  7. SysAid

    By SysAid
    (710)4.5 out of 5

    8. SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

    Categories in common with VI Service Desk:

    Reviewers say compared to VI Service Desk, SysAid is:

    Better at support
    See all SysAid reviews
    #7

  8. LogMeIn Resolve

    By GoTo
    (439)4.4 out of 5

    9. LogMeIn Resolve is the only software with native remote monitoring and management (RMM), remote support and access, and ticketing functionality, making it the fastest and easiest IT management solution to deploy. LogMeIn Resolve provides refreshingly simple, remarkably secure IT management and support software designed for the ways teams work today.

    Categories in common with VI Service Desk:
    See all LogMeIn Resolve reviews
    #8

  9. Autotask Professional Services Automation (PSA)

    By Kaseya
    (410)4.2 out of 5

    10. Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements

    Categories in common with VI Service Desk:
    Get a quote
    See all Autotask Professional Services Automation (PSA) reviews
    #9

  10. Spiceworks Cloud Help Desk

    By Ziff Davis
    (311)4.3 out of 5

    11. From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!

    Categories in common with VI Service Desk:
    See all Spiceworks Cloud Help Desk reviews
    #10

  11. Kaseya VSA

    By Kaseya
    (308)4.0 out of 5

    12. Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions.

    Categories in common with VI Service Desk:
    See all Kaseya VSA reviews
    Serviceaide ChangeGear
  12. SponsoredYou’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.

    Serviceaide ChangeGear

    (99)3.9 out of 5

    13. We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.

    Visit Website
    Visit Website

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