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VerticalResponse offers plenty of templates and ways to customize your own newsletter templates via a design module or with HTML. As a nonprofit, we have access to a limited number of emails that we can send each month for free, but the limit is so high that we are able to take advantage of VerticalResponse for free, even while sending out at least 2 communications a month to our entire contact base. VerticalResponse emails are tracked in our HTML Email Activities both within Contact's Salesforce related list and via custom reporting. We can track opens and clicks at every level and adjust our processes accordingly to improve our open and click rates. It is intuitive to use! Review collected by and hosted on G2.com.
The process of refreshing lists is a little burdensome. You should be able to not just select lists but also queries. Since it doesn't, my workaround is to refresh the list first, then go back into my draft to schedule or send the email. A little clunky. Also, I wish they would allow more than one Salesforce user account to work with a VerticalResponse account. We would like to have more than one editor of a newsletter but we can't do that in the Salesforce instance. Beyond that, no other complaints. Review collected by and hosted on G2.com.
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User-friendly, great features
120 out of 121 Total Reviews for VerticalResponse
Overall Review Sentiment for VerticalResponse
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I really like the ease of use when creating newsletter and email blasts. I also like how everything is drag and drop, and you don't need to know anything about coding to make a professional looking newsletter. Review collected by and hosted on G2.com.
The image uploading system is quite buggy, and sometimes won't respond when I try to replace an asset contained within the newsletter. Review collected by and hosted on G2.com.
I really like how user friendly the website is. It's so convenient to be able to customize the templates to perfectly fit what I'm looking for.
The straightforward design allows me to effortlessly produce crafted email marketing materials.
The process is fast. Users can easily respond.
Keeps you and your team always updated about the customers emails and leads. Review collected by and hosted on G2.com.
The basic problem which I have faced here is that there is no regular software update for this interface. This results in reducing the working and performce of the tools of the platform. Review collected by and hosted on G2.com.
I love that this tool offers many templates suitable for your goal. The site is easy to use, the free templates are easy to customize for my needs. Also, you can create a new template yourself using many components and a simple drag and drop action. In the control panel you can manage all the campaigns you run with the necessary statistics. I love the automation and how we can now connect multiple accounts. The customer service is very good as we can count on their support through the chat box in a few minutes. The data presented in the reports goes beyond anything you can get by sending emails from your personal email client. Review collected by and hosted on G2.com.
Some process flows were not as intuitive as I would have liked. Automation can be confusing at times for a beginner and the website builder comes with a limited set of features. I don't really like that, in their effort to make things easier, they have sacrificed a lot of features that designers could use to make their newsletter designs really stand out. I'm not sure I'd dislike it, although better integration with WordPress forms to collect data would be helpful. Review collected by and hosted on G2.com.
My organization uses IBM Watson for our automation emails using our internal data and we use VR for any external lists that we are sending and I like the format and ease of info entry in the platform Review collected by and hosted on G2.com.
I haven't run into anything that has been a barrier for me or my organization when it comes to email automation and list sending through Vertical Response. Review collected by and hosted on G2.com.
Simple layout makes it easy for me to create professionally designed email marketing pieces with ease Review collected by and hosted on G2.com.
The grouping of contacts is a little cumbersome as is the ability to delete a campaign if you just want to trash it in design and start over. Review collected by and hosted on G2.com.
Vertical response is very easy to use. YOu dont have to be professional or know HTML. It has great integration with my web site forms, this allows us to collect emails from people who use our forms for donations, or registration as volunteers or particpants in our many programs and projects. Review collected by and hosted on G2.com.
I wish they had more preset templates. This would be great. my emails go into spam very often even though we tried using all the hacks and methods to avoid it. Review collected by and hosted on G2.com.
Vertical response is an easy to use email marketing tool. Review collected by and hosted on G2.com.
Not much to it, although Verical Response is a simple tool to learn and launch, in my opinion, the platform lacks functionality I have seen in other tools. Review collected by and hosted on G2.com.
Vertical initial reaction is very user friendly. You need not be highly skilled or understand HTML. This has fantastic convergence with my development . the company, which allows us to retrieve emails from people who do use ones elements for charities, or to register as volunteers or participants in our many projects and programs. Review collected by and hosted on G2.com.
The design capabilities are rigid. My design designers hate this and contend why CC or CM are easy to use and more innovative Review collected by and hosted on G2.com.
