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I signed up with Verse.io as a customer back in October 2019, and since that time, they've quickly become a critical aspect of my business strategy. I decided to start a consumer direct division of my mortgage brokerage, and knew I needed to have consistent and persistent follow-up in place since I did not have an infrastructure in place for internal employees to properly engage these leads. We were able to easily plug Verse.io in with my existing systems due to their open API connectivity, and implementation was mostly seamless. Since onboarding, Verse.io has engaged nearly 1,200 leads, with 63% of them responding and 33% of them moving on to speak with a Loan Officer on our team. 75% of these leads came through after hours when my Loan Officers would not have otherwise engaged with the leads, increasing rapport with the consumers by being able to talk to them at times that work best for them. Our ability to scale is mind blowing because our Loan Officers will be able to spend more time having quality conversations with consumers who are actually interested in our service instead of wasting their time calling, texting, and emailing these leads manually. It was a scary investment for us to make at first, but the ROI is absolutely there and much cheaper than hiring someone to do it in-house. I couldn't recommend this product enough and often refer them to others in my industry since they get me so fired up! Review collected by and hosted on G2.com.
Our implementation was a little bumpy at first because the scripting was a little off and had difficulty getting the agents to speak with the leads properly. However - the customer success team was very much on top of it and solved my issues in a timely manner. Review collected by and hosted on G2.com.
41 out of 42 Total Reviews for Verse.ai
Overall Review Sentiment for Verse.ai
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Verse has been a tremendous asset to our company since we started working with them. Our go-to Verse team member, Joshua, is always quick to assist us whenever we have a question or concern. Unlike most companies who will check in on you once in a blue moon after signing on with them, our Verse team meets with us EVERY week to go over stats, progress, and adjustments to make sure we are getting the most out of their service and bringing in the best quality of qualified leads. Furthermore, I titled this review 0 to 100 because before we partnered with Verse, we were getting (comparatively) abysmal amounts of calls each day. As soon as we started working with Verse, our phone lines started ringing non-stop daily! I cannot recommend them enough. From the work they do to the team that they have, Verse is an absolute All-Star company! Review collected by and hosted on G2.com.
Absolutely no complaints other than that I wish we had found them sooner! Review collected by and hosted on G2.com.
Verse is very effective at implementing an automated script for incoming leads. The customer service team is excellent and will work with you to get the software configured how you want it. Review collected by and hosted on G2.com.
My biggest disappointment was that there really was not much of a human element. This is very much an automated software and my expectation was that once a lead replied, Verse had a human doing the interaction. Further, the setup process is a bit lengthy and there was some time in the beginning that was a bit of a waste as leads were either "qualified" way too quickly, or incorrectly marked as non-qualified. Review collected by and hosted on G2.com.
Availability of our ongoing service rep and his focus on helping us increase our ROI
Ability to customize our campaigns to meet our needs Review collected by and hosted on G2.com.
The cost is significant but it's a fair investment if you're focused on the big picture Review collected by and hosted on G2.com.
They converted well enough, so I was essentially happy for about a year or year and a half. When I had questions, they were quick to respond. Review collected by and hosted on G2.com.
They did a pretty good job of following up, but also dropped the ball several times when conversing with leads. They insisted that once a lead started conversing, that a human took over, but seeing some of the responses, I had my doubts. They convert pretty similar to other similar companies based on my experience (I've tried a handful by now), but charge more than others. I just ended my contract with them, and am having better results elsewhere for less money, and now they are only helping bigger teams. I think they're new minimum is like $2200/mo, well beyond the reach of most single agents or small teams. Review collected by and hosted on G2.com.
First of all, the level of service after the sale is refreshing. Mike M is awesome! Moving on from there, I love that I don't have to worry about being the one to reach out to all the leads the minute they come through. I work pretty much on my own and it's a huge relief to know that there's almost immediate communication to catch these people while they're still engaged in what they're doing on their computer or phone. The response rate has been quite gratifying and easy to manage. I love having an "Assistant". Alex is on it! Review collected by and hosted on G2.com.
Nothing at the moment. We worked out some script changes at the beginning, but I haven't had any problems or issues since. Review collected by and hosted on G2.com.
Michelle, our Verse.io rep, is very quick to respond and is always willing to offer suggestions in order to make the process from lead to transaction as smooth as possible. Review collected by and hosted on G2.com.
I didn't log in for a long time to the platform, and I believe it cost us some leads. Review collected by and hosted on G2.com.
I've had a great experience working with Verse.io. Daniel was very professional since our initial conversation and delivered on everything he said he would. Actually, I was not an "ideal" client for Verse but they were more than willing to come up with some customized programs that catered to my clients needs. The set up and training process with Kristen and her team continue to be very smooth.
Once the program was running, the team was able to make contact with almost 70% of the leads that we generated and really help out our dealer partners to focus on the customers that were closest to buying.
100% satisfied at this point !!!!!!!! Review collected by and hosted on G2.com.
There is nothing I dislike at this point Review collected by and hosted on G2.com.
They instantly connect with my leads and help filter the REAL ones from the tire kickers. Review collected by and hosted on G2.com.
tech support sometimes a little slow...but so is everyone else! Review collected by and hosted on G2.com.
I love the time it saves me and allows me to have help when I need it and the ability to take care of the leads directly when I can. Review collected by and hosted on G2.com.
I wish there was a way to have more customizable scripts and make sure the ISA can read the original request to make sure the response matches the client's questions or needs. I also think it would be good to match a client record by first/last names and phone numbers as well as email. It would reduce the number of duplicate records and having a client reached out to multiple times. Review collected by and hosted on G2.com.
