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Verloop.io Reviews & Product Details - Page 4

Verloop.io Overview

What is Verloop.io?

Verloop.io is a leading Conversational AI platform that simplifies customer support automation, enabling businesses to deliver exceptional customer experiences. Using Machine Learning (ML), Automated Speech Recognition (ASR), and Natural Language Processing (NLP), Verloop.io powers AI-driven self-service, real-time agent support, and actionable insights for quality assurance. Available 24/7 across Web, Apps, Messenger, Instagram, and WhatsApp, it provides seamless multilingual support in 80+ languages. Trusted by 5,000+ businesses, Verloop.io engages 100 million users and achieves 90%+ query deflection, reducing costs while enhancing efficiency. Designed for global industries, Verloop.io fosters stronger customer relationships through personalized, contextual interactions, improving engagement and satisfaction at every step.

Verloop.io Details
Languages Supported
Arabic, Bengali, English, French, Gujarati, Hindi, Kannada, Malayalam, Marathi, Malay, Spanish, Tamil, Telugu, Thai, Chinese (Simplified)
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Product Description

Verloop.io is a live-chat platform with a suite of automation like lead generation, demo booking and E-commerce to automate customer support and engagement.

How do you position yourself against your competitors?

Verloop.io is an end-to-end customer support platform that enables companies to answer repeated questions, engage with customers in live chat, schedule meetings with the sales and support teams, send automated updates to customers, and capture leads among other things.

Businesses can set the platform in the language of their choice to communicate with their primary audience. Also, Verloop.io allows integration with other software to sync data and provide seamless and personalized interaction.

The dashboard provides a streamlined experience and intuitive reports. And by keeping customer satisfaction first, Verloop.io is constantly evolving its features to meet user requirements.

And, to top it all, the platform is scalable and completely secure (GDPR compliant).


Seller Details
Seller
Verloop
Year Founded
2016
HQ Location
Bangalore
Twitter
@verloopio
1,500 Twitter followers
LinkedIn® Page
www.linkedin.com
124 employees on LinkedIn®
Description

Verloop.io is the world's leading customer support automation platform. It helps businesses deliver delightful support experiences to their customers, across channels.


VT
Overview Provided by:

Recent Verloop.io Reviews

OV
Oshita V.Enterprise (> 1000 emp.)
5.0 out of 5
"Very likely and Awesome"
It's ease in extracting the reports and to view the performance individually on a daily or monthly basis. Also, it sends an automatic report if we ...
SM
Sadhna M.Small-Business (50 or fewer emp.)
5.0 out of 5
"Chat verloop"
It very user friendly and smooth to check the details.
LX
Lifin X.Mid-Market (51-1000 emp.)
5.0 out of 5
"The best in class for automating customer engagement,"
Extensive Automation Capabilities. Ease of use. User Experience. Ease of implementation. Integration Capabilities. Customer Support.
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Verloop.io Media

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Video Reviews

228 out of 229 Total Reviews for Verloop.io

4.7 out of 5
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228 out of 229 Total Reviews for Verloop.io
4.7 out of 5
228 out of 229 Total Reviews for Verloop.io
4.7 out of 5

Verloop.io Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Verloop.ioQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
JS
Sport Leader/ Sales Person
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Verloop.io?

The interface itself good . And also while interacting with customers, the canned replies helps. and its great platform with couloroma . Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

sometimes the site is little slower . and app version could be improved . Review collected by and hosted on G2.com.

Recommendations to others considering Verloop.io:

try to improve the app version , and sometime its lagging in the websites . Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

Decathlon is retail structure , so we are solving the customer issues faced in the online purchases , store purchases etc. Review collected by and hosted on G2.com.

SS
Agent
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Verloop.io?

live scores regarding the chat.

it is easy to use and ui is also good simple and sober.

the look of the dashboard is also good and we can check all the details. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

no thing is there to dislike about veerloop. Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

It is solving the problem of our customers to connect easily with us. Review collected by and hosted on G2.com.

SK
Customer service executive
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Verloop.io?

live chat with customers also the attachment option where in customers can share the image or screen shot Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Nothing to dislike all the experience is very good and it is very easy to use Review collected by and hosted on G2.com.

Recommendations to others considering Verloop.io:

Should also given option to send video clips. Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

I am assisting customers with their queries and giving them resolution. Review collected by and hosted on G2.com.

DK
User experience
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Verloop.io?

The interface of the Verloop is quite good compared to another tool I have used before; more features are there, and I have dedicated a help section to explore and learn and understand this tool. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Some customization is missing, like changing the background color and fonts and the notification sound.

Rest overall experience is excellent, and I am happy to work on Verloop. Review collected by and hosted on G2.com.

Recommendations to others considering Verloop.io:

NA Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

Using Verloop, we are helping our BOFU users, and I have realized that the bot interaction is better with Verloop as it allows us to understand the context and give resolution. Review collected by and hosted on G2.com.

RS
Support
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Verloop.io?

Easy navigation. Best interface. Nicely designed page Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Sometimes working slow. and gets laggeds Review collected by and hosted on G2.com.

Recommendations to others considering Verloop.io:

Much sorted to work. Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

Easy to help the customers query. Review collected by and hosted on G2.com.

PG
Customer Management Specialist
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Verloop.io?

First of all, the interface is very user-friendly, and it has tons of Features according to sort chats and data. I m liking it very much. It is very convenient, and I can use it on my Android mobile. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

As of now, nothing seems a major issue or drawback but please launch your application on IOS as well it will be way more convenient for users to get hands-on IOS as well Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

We are managing our total customer queries complaints through verloop and i will help us to address them quickly and everyone else also able to see the chats that leads to quick resolution Review collected by and hosted on G2.com.

AC
Senior Customer Happiness Champion Specialist
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Verloop.io?

Its very user friendly and very interactive app Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

It would be better if there are more features like email integration in this app. Review collected by and hosted on G2.com.

Recommendations to others considering Verloop.io:

Keep up the good work Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

Provides live chat experience to end-users. Review collected by and hosted on G2.com.

SS
Training Team Coordinator
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Verloop.io?

I like the interface very much, and the platform is also engaging. It changed the flow of our work tremendously, and we are more efficient now by using verloop Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

There is nothing that should I don't like as of now, but we are not getting the option of ticket creation; please launch your application on ios as well. It will help more convenient. Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

We are in the Ed-tech industry, and customer service is the most critical aspect, and this tool is helping us in resolving this problem. With the help of a chatbot, we can resolve customer queries effectively. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Verloop.io?

The platform is good compared to the industry competitors offering similar services. The agent chat dashboard offers many additional features compared to the previous vendors. Beyond that, the support team is very proactive in responding to queries. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

While the bot analytics offer detailed view, there are certain custom analytics required that are not easily available and become part of their product development cycle. However the team is very helpful to make things work. Review collected by and hosted on G2.com.

Recommendations to others considering Verloop.io:

Can go ahead with Verloop. They are reliable and their platform stable. Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

Application-based support, Website Support for users at a particular stage of the product. One of the best features is you can have different bots for users at different stages in your product. Review collected by and hosted on G2.com.

SS
Customer Service Executive
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Verloop.io?

The dashboard, which is very easy to understand Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Too many options for the break punching. Review collected by and hosted on G2.com.

Recommendations to others considering Verloop.io:

It is really amazing and easy to use. I would surely recommend using Verloop Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

We can action the chats easily. Review collected by and hosted on G2.com.