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I like how easy Verloop is to understand from an agents perspective, me and my team has been using Verloop for the last 6+ months now and I must say this has been one of the easiest to use apps with an amazing real-time dashboard that gives us a clear picture of the inflow and metrics.
One of the best updates recently that we saw was the new skill set option, it is what we have been waiting for soo long and it's really helpful. Would be really great if we can add departments in the skill set as well along with the concurrency. Review collected by and hosted on G2.com.
I would not say dislike, but maybe something that can be improved or built.
1) An option to add a banner or message on the front in case there are any known issues like Zendesk Live chat has
2) Even if the bot is being used on a web form, it should save the past chats as per the unique identifier such as Email ID, number, or an internal ID, instead of IP address which can change often, which later creates an issue to check the past chats.
3) A universal search to simply search the chat with keywords, also an open search so agents can see others' chat as well if searched without giving them the higher access.
4) Chat transcript
5) A message or action which can be taken by the bot even after the chat lands in the "Agent Queue"
6) Issues we have been facing recently with the "Waiting on a user" part, we want to add a message before the bot auto close the chat, however after the bot ending message the chat comes back to the agent bucket which should not happen. So currently we are using it without a closure message. Review collected by and hosted on G2.com.
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Do You Have What It Takes To Succeed With Verloop?
228 out of 229 Total Reviews for Verloop.io
Overall Review Sentiment for Verloop.io
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Extensive Automation Capabilities.
Ease of use.
User Experience.
Ease of implementation.
Integration Capabilities.
Customer Support. Review collected by and hosted on G2.com.
Nothing.
This is really an extesive system to automate customer engagement. Review collected by and hosted on G2.com.
We use verloop for chat process in our organisation it was user friendly where at a time we can chat with 3 customers and this made our team to handle more and more customers as our organisation was a start up with less no of executives handling more customers. Review collected by and hosted on G2.com.
Whenever we used to reply customers that is FRT (First response time) which was not accurate in the reports. Review collected by and hosted on G2.com.
experince devlopment team, customized bot solutions , delivery on time Review collected by and hosted on G2.com.
faced isseus with session passing mechanisam with pre and post login menyu for chatbot, dashboard works little slow and sometimes error while login Review collected by and hosted on G2.com.
The chatting and the can responses which enable use to get great responses Review collected by and hosted on G2.com.
nothing as such just sometimes it gets reconnnect on weak wifi and lagg alot there are many bugs Review collected by and hosted on G2.com.
A great platform but a lot of bugs and improvements are necessary and that kind of insights is what I would like to provide to the team through this review.
What I like the best is how it's fully automated and how the details they provide like email id and phone number gets automatically stored. Review collected by and hosted on G2.com.
There are no notifications or sounds that comes for the program now. It used to be there but right now it's non existent. And this makes it hard because each time you have to refresh to see a message as no notifications are passed even if you're on other tabs. Review collected by and hosted on G2.com.
It's so fast and convenient that it makes helping customers solve their problems by understanding their demands or difficulties. Likewise, whenever their problems are solved, they give their feedback to us, and the ratings mean a lot to the survival of the company. Review collected by and hosted on G2.com.
Customizable canned responses would be great! Also, an option to remove feedback from blank chats. Which is worst and spoils the whole ranking as many customers tend to do that. Like they come for a sec and go back offline later, just checking back to give a fast. Review collected by and hosted on G2.com.
integration between chat and company internal software! Review collected by and hosted on G2.com.
if the agent goes offline but sometimes he does not refresh this page. he will keep getting chat flow till he does not refresh this chat. Review collected by and hosted on G2.com.
