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Verint Workforce Management
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Verint Workforce Management
By Verint
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4.2 out of 5 stars
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Verint Workforce Management Reviews & Product Details - Page 4

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Verint Workforce Management Overview

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What is Verint Workforce Management?

Verint Workforce Management™ is a cloud contact center application that uses automation to simplify forecasting and scheduling staff and bots. The solution scales to accommodate a varying number of employees, channels, schedule types, and request automation to meet the needs of mid-sized to enterprise organizations. Using our solutions, Verint customers have achieved: - Lower costs by eliminating overstaffing and unnecessary overtime - Reduced attrition rates and increased employee engagement - Improved customer experience by reducing time to answer, average handle time, first contact resolution, and total resolution time Mobile options enable staff to receive alerts and manage their schedules from anywhere. It's time to reimagine Workforce Management. [Available Verint Workforce Management solutions: Professional for SMBs or Enterprise.] Are you looking for additional WFM capabilities for the back-office beyond traditional forecasting and scheduling? We’ve got you covered! Verint Back-Office Workforce Management suite of solutions helps improve speed, accuracy and efficiency of customer supporting, back-office functions by capturing real-time data to create visibility and control across teams and optimize the work, processes AND the workforce – both human and digital. Verint Workforce Management for Branch helps banks and credit unions improve efficiencies, enhance customer experience, and drive sales and revenue growth based on the needs of specific branches and markets.

Verint Workforce Management Details
Discussions
Verint Workforce Management Community
Languages Supported
Arabic, German, English, French, Hebrew, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Russian, Spanish, Chinese (Traditional)
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Product Description

Verint Workforce Management is web-enabled software that simplifies the complex task of forecasting and scheduling, and provides performance management and eLearning capabilities.

Seller Details
Seller
Verint
Year Founded
1994
HQ Location
Melville, New York
Twitter
@Verint
7,799 Twitter followers
LinkedIn® Page
www.linkedin.com
4,103 employees on LinkedIn®
Ownership
NASDAQ: VRNT
Total Revenue (USD mm)
$1,303
Description

Verint is a global leader in actionable intelligence solutions, specializing in customer engagement, security, and fraud prevention. The company offers a comprehensive suite of software and services that help organizations enhance customer experiences, optimize operations, and improve security. Verint's solutions leverage advanced analytics, AI, and machine learning to provide insights that drive informed decision-making. With a focus on enabling businesses to gain a competitive edge, Verint serves various industries, including telecommunications, finance, government, and retail. For more information, visit their website at https://www.verint.com/.

Adrienn T.
AT
Overview Provided by:
Adrienn Tordai
Peer Review Programs at Verint

Recent Verint Workforce Management Reviews

Verified User
I
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Verint WFM gets the job done!"
Verint WFM allows us to forecast and staff for many different service areas with ease. Managing time off is simplified and automated. Before Verint...
Read more
JS
Jamaica S.Mid-Market (51-1000 emp.)
5.0 out of 5
"Awesome"
The app is very helpful, especially the screen recording feature.
Read more
Karl S.
KS
Karl S.Enterprise (> 1000 emp.)
5.0 out of 5
"Wfm ease of use and integration options"
Wfm is real easy to integrate into Adapters and options for work from most other software applications that really help drive home ease of use and...
Read more
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
1 person requested security information

Verint Workforce Management Media

Verint Workforce Management Demo - Forecasting and Scheduling Calendar
View and manage schedules and adherence, plan offline activity while seeing impacts to service goals and staffing.
Verint Workforce Management Demo - Queue Analytics
View and compare actual performance with forecasted and required values, enabling you to analyze performance and apply corrections as needed.
Verint Workforce Management Demo - WorkView Notifications
Mobile app for employees with push notifications
Verint Workforce Management Demo - WorkView Employee Schedule
Mobile app for employees with access to viewing schedules, requesting time off and OT/VTO.
Verint Workforce Management Demo - Agent Portal
The Agent Portal provides a snapshot of the daily shift calendar, adherence, tasks, and more.
Verint Workforce Management Demo - Agent Dashboard
The agent dashboard features an overview of scorecards, the customer effort by touchpoint, and speech analytics category trends.
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Have you used Verint Workforce Management before?
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141 Verint Workforce Management Reviews

4.2 out of 5
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141 Verint Workforce Management Reviews
4.2 out of 5
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Verint Workforce Management Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Verint Workforce ManagementQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Rushikesh S.
RS
Data Operations Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Verint Workforce Management?

It's good for work and time management . Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management?

Nothing yet but if any will update for sure Review collected by and hosted on G2.com.

What problems is Verint Workforce Management solving and how is that benefiting you?

It solves my problem in one go like non other Review collected by and hosted on G2.com.

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Response from Adrienn Tordai of Verint Workforce Management
Editedit

Hi Rushikesh - thank you for sharing your positive experience with Verint Workforce Management. We're committed to providing solutions that make your line of work in workforce management easy. Keep up the great work and feel free to add updates to your review in the future as you see fit. Cheers!

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Verified User in Manufacturing
IM
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Verint Workforce Management?

That is is a part of our broader suite of tools from Verint Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management?

Wish it was more integrated to our Engagement Management and EFM tools. Review collected by and hosted on G2.com.

What problems is Verint Workforce Management solving and how is that benefiting you?

quality and scheduling Review collected by and hosted on G2.com.

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Verified User in Insurance
UI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Verint Workforce Management?

Overall WFM too is fantastic. I do recomend the cloud version for better performance Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management?

The UI seems dated in today's world. It isn't intutive Review collected by and hosted on G2.com.

What problems is Verint Workforce Management solving and how is that benefiting you?

forcasting and schedulling Review collected by and hosted on G2.com.

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Ankit S.
AS
Sr. Payment Compliance
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Verint Workforce Management?

It's really good for Scheduling which and also enhance employee productivity. Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management?

Initial step is little lengthy and also I observed little technical issues. Review collected by and hosted on G2.com.

What problems is Verint Workforce Management solving and how is that benefiting you?

We tried it and it has significant benefits which overall helps operations our current organization by effectively managing workforce by optimizing scheduling, forecasting workload, and improving resource allocation. This results in better employee productivity, reduced labor costs, and improved customer service. Review collected by and hosted on G2.com.

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Response from Adrienn Tordai of Verint Workforce Management
Editedit

Hi Ankit – thank you for taking the time to rate Verint Workforce Management so highly. We’re happy to hear that WFM has helped you achieve significant improvements in employee productivity, customer service quality, and more. Also, thank you for your feedback on implementation. If the technical issues still persist, please open a support ticket so that we can help you with a custom solution. Thanks again for taking the time to review us! Cheers

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Payal K.
PK
Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Verint Workforce Management?

It allows easy deployment, scalability, and access. It improves forecasting and scheduling. This also helps in optimizing labor costs by ensuring the right number of staff are scheduled at the right times Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management?

It requires multiple clicks for simple tasks and limitations on bulk actions. Review collected by and hosted on G2.com.

What problems is Verint Workforce Management solving and how is that benefiting you?

Verint can help businesses save money on labor costs by optimizing staffing levels and minimizing overstaffing or unnecessary overtime. Review collected by and hosted on G2.com.

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Response from Adrienn Tordai of Verint Workforce Management
Editedit

Hi Payal - We're pleased to hear that Verint Workforce Management has been beneficial in your line of work when optimizing staffing levels and minimizing unnecessary overtime. We appreciate your feedback about the user interface, and we'll strive to make improvements to enhance usability. Keep up the great work and feel free to add updates to your review in the future as you see fit. Cheers!

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Verified User in Insurance
AI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Verint Workforce Management?

The modern technology. I also appreciate the innovative direction Verint is taking Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management?

Flexibility to along with current business processes Review collected by and hosted on G2.com.

What problems is Verint Workforce Management solving and how is that benefiting you?

Self service ability to consultants Review collected by and hosted on G2.com.

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Nisha N.
NN
Sales Manager
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Verint Workforce Management?

The way it give the opportunity to play with numbers Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management?

Sometimes paying with numbers became issue for ourself Review collected by and hosted on G2.com.

What problems is Verint Workforce Management solving and how is that benefiting you?

In big BPOs there is a huge amount of employees so manage each employee record is became biggest problem and it benefits in a way that it enhance your knowlwdge to handle the huge data. Review collected by and hosted on G2.com.

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Response from Adrienn Tordai of Verint Workforce Management
Editedit

Hi Nisha – thank you for taking the time to rate Verint Workforce Management so highly. We’re very happy to hear that WFM has met and exceeded your expectations in managing a large number of employee records. Also, thank you for your feedback on other areas. If you can, kindly expand your feedback about the numbers. If there is a technical issue with reporting, please open a support ticket so we can help you with a custom solution. Thanks again for taking the time to review us! Cheers

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Pankaj B.
PB
Lead Staff Engineer - IT (Product Manager)
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Verint Workforce Management?

It can be consider as a modern solution that is greatly optimized for daily tasks and scheduling for the call center workforce. Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management?

I have not been a critic of it yet. So, can't really say on it. Review collected by and hosted on G2.com.

What problems is Verint Workforce Management solving and how is that benefiting you?

It helps in balancing work and personal life for your employees. Review collected by and hosted on G2.com.

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Response from Adrienn Tordai of Verint Workforce Management
Editedit

Hi Pankaj – thank you for taking the time to rate Verint Workforce Management so highly. We’re happy to hear that WFM helps make scheduling easier for you and the team and that it brings work/life balance to employees. Keep up the great work! Cheers

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Prashant K.
PK
Business Analyst
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Verint Workforce Management?

Makes work efficient and saves time it remove s the effort of adding manual data in excel, schedule and planning can be done perfectly with this Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management?

Too much alerts when there is time exceeding Review collected by and hosted on G2.com.

What problems is Verint Workforce Management solving and how is that benefiting you?

Automating the manual entries and managing daily operations in more efficient way and trackable Review collected by and hosted on G2.com.

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Response from Adrienn Tordai of Verint Workforce Management
Editedit

Hi Prashant – thank you for taking the time and rating Verint Workforce Management so highly. We’re thrilled to hear that it made your work efficient and helped you save time. Automation can make any workflow a breeze. Also, thank you for your comment about receiving too many alerts. We’re always looking to improve our users' experience. Have an excellent day!

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Ashiq T.
AT
Travel Consultant
Airlines/Aviation
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Verint Workforce Management?

Here you can find out exact situation of product quality Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management?

I didn't find any downside except it needs to work little more to prevent any unauthentic review Review collected by and hosted on G2.com.

What problems is Verint Workforce Management solving and how is that benefiting you?

It helps ensure the right people are in the right place at the right time, maximizing productivity and customer satisfaction. Review collected by and hosted on G2.com.

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Response from Adrienn Tordai of Verint Workforce Management
Editedit

Hi Ashiq – thank you so much for rating Verint Workforce Management so highly and commenting on the efficiency and added productivity that the solution has brought to you and your customers. Feel free to update and expand your review any time in the future. Keep up the great work! Cheers

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