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141 Verint Workforce Management Reviews
Overall Review Sentiment for Verint Workforce Management
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How I'm responsible for the teams KPIs with my forecasting Review collected by and hosted on G2.com.
I need more training on certain task and the lag issues Review collected by and hosted on G2.com.
The way that Verint Workforce Management improves workforce scheduling so as to ensure the correct distribution of resources at the right times is well appreciated. It has an amazing forecasting function which helps in better planning and utilization of resources. Review collected by and hosted on G2.com.
Although efficient in general, initial setup and configuration processes can be complicated and time-consuming at times. Also, there are sometimes random system glitches for which problems may arise if not solved quickly. Review collected by and hosted on G2.com.
Reason why I recomment Verint Workforce Management.
1 - Live adherence
2 - Employee can directly request time off
3 - Tools to track and analyze individual and team performance against key performance indicators (KPIs). Review collected by and hosted on G2.com.
For now I am enjoying all the experience, user interface seems bit outdated but still is easy to use. Review collected by and hosted on G2.com.
WFM is very important for companys specially customer service companies as we higher a lot of employees and we need to manager ther schedule there shifts and where every team should locat Review collected by and hosted on G2.com.
The worst thing abour wfm is that sometimes they work with more than one project and that sometimes will lead to problems as there focus will not be 100% on the team and issues will happen Review collected by and hosted on G2.com.
I like the profiling of the agents. It can be used for scheduling, forecasting and even training verticals to keep up with trained skills. The WFM team has more options for creative scheduling; shift trades and the movbile app allows associates to see schedules right on their smart phone. In our business review with Verint after some time using the application, the team showed additional features we were not using that should continue to strengthen the versitility of scheduling for our agents and continue to support healthy work life balance for everyone. Review collected by and hosted on G2.com.
I would like to see more robust reporting on the profiles of agents. It would be good to have an option to customize the componets stored in profiles to pull the report in the format needed for your business area. Review collected by and hosted on G2.com.
Ease of use for maintain a large amount of clients. Nice easy UI for the agent experience with expanding options. Supportive and immeidate responses from the Verint Support teams. Verint has a lot of out of the box integrations and will work wtih any platform. Review collected by and hosted on G2.com.
How the tool accounts for shrinkage in the advanced forecating module. The auditing function within Verint is not robust enough. Review collected by and hosted on G2.com.
Verint is used across many organisations that is why it is very easy to work with & minimal to zero change if you change your organisation too. Review collected by and hosted on G2.com.
Interface is not that easy as compared to Nice IEX. Both do same work but IEX is comparatively easy to work with. Review collected by and hosted on G2.com.
