Verint Voice of the Customer Reviews & Product Details

Verint's Voice of the Customer platform is the proverbial swiss army knife of VOC tooling, but usually at the fraction of the cost of other so-called Cadillac services. Whether it's a simple, embedded pulse survey on your website, a multi-faceted exit survey at a live event or a deeply involved and rich user study, Verint's platform enables you to achieve most any task you might have. You don't have to go it alone, though, either. Verint's customer success team brings decades of survey and research experience to the table. They're truly invested in your success. Review collected by and hosted on G2.com.

The backoffice platform can sometimes respond a little slowly. This doesn't affect or impact any online/digital surveys, but an immediate answer to a question about recent data might take 5 minutes to pull when it could be 2. Review collected by and hosted on G2.com.

The Verint team helps us with analyzing the data, which is always extremely helpful. Their insights into how to use the platform, visualize data, and review what we're seeing is great. The open-ended responses in conjunction with the quantitative data has been invaluable. Review collected by and hosted on G2.com.

There used to be a report that would auto-send a spreadsheet to me every day. That report feature is no longer available, so now I have to log in daily and pull it manually. It's a bit of a headache and takes more time, but not a huge deal. Review collected by and hosted on G2.com.

Support is always great! Survey writing is relatively easy to use and it is intuitive. Review collected by and hosted on G2.com.

Advanced reporting can be tricky. We usually need support for very detailed reporting such as the reports built for our major survey that goes out to our clients.

I don't know if there is benchmarking data for the surveys that we run, but if there is that type of data, I don't know how to use it to compare my survey metrics to benchmarks. Review collected by and hosted on G2.com.

Verint's VOC can be used both externally and internally to guide your programs and strategic initiatives Review collected by and hosted on G2.com.

Reporting cannot be set up multiple ways under one user for the same report for export.

Case properties can only be set up one way for all cases and you cannot have different case properties for different surveys Review collected by and hosted on G2.com.

Verint has been an excellent tool for my organization to analyze customer sentiment related to their experience with our brand. Seeing the Customer Satisfaction Scores, Net Promoter Scores, Text Analytics, etc. have been exteremely helpful in creating reports that inform business decisions. Additionally, customer support has always been exteremly helpful and the platform is easy to use. Review collected by and hosted on G2.com.

There is nothing that I 100% dislike about the Verint platform. Review collected by and hosted on G2.com.

Verint VOC makes it easy to gather feedback from multiple customer groups on multiple topics at the same time. We will run upwards of 25 surveys at a time and everything runs very smoothly, revieweing the data is also easy; and it's great that you can customize how you view the data depending on what format works best. Something that really stands out about Verint is the customer support, any time I have encountered an issue or needed help with a new feature the support team has been there to help me resolve things extremely quickly which makes a huge difference when working with tight deadlines. Our account manager is also amazing, always keeping us in the loop on new features and checking in to make sure our experience is always positive. Review collected by and hosted on G2.com.

The interface can sometimes be a bit confusing but with the help of support and other online tools, we can usually figure things out pretty quickly. Review collected by and hosted on G2.com.

I love the ease of the product. Setting up a new survey is very user friendly and efficient. Learning this tool took hours as opposed to days with other products. Reporting metrics are great and link back to surveys. This is the best survey tool I have used. Review collected by and hosted on G2.com.

The user guide does not include information about the ACD configuration. As a front end user, I would like to know more about this as I create the survey and then lean on another user to work through the ACD information and then I am able to deploy it. I would like to own the full process. Review collected by and hosted on G2.com.

Ease of Implementation and integration to current infrastructure . Review collected by and hosted on G2.com.

nothing that comes to mind, service and customer support are efficient Review collected by and hosted on G2.com.

Immediate insight into the interactions our guests have with the agents.

Upside is that the data can be easily stored in a dashboard for management level consumption Review collected by and hosted on G2.com.

The only downside is that there is no way to truly judge agent interaction with just the feedback scores Review collected by and hosted on G2.com.

I liked the UI aspect of it which makes it easy to use even for people who have little or no experience in technical things. Review collected by and hosted on G2.com.

I think the server load is not quite balanced yet because I experienced some issues with it recently. Maybe it's just me but that's my 2 cents on it. Review collected by and hosted on G2.com.