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Verint Text Analytics Reviews & Product Details

Verint Text Analytics Overview

What is Verint Text Analytics?

Discover how Verint Text Analytics can help you uncover actionable intelligence from text-based customer engagement channels.

Verint Text Analytics Details
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Product Description

Discover how Verint Text Analytics can help you uncover actionable intelligence from text-based customer engagement channels.


Seller Details
Seller
Verint
Year Founded
1994
HQ Location
Melville, New York
Twitter
@Verint
7,799 Twitter followers
LinkedIn® Page
www.linkedin.com
4,103 employees on LinkedIn®
Ownership
NASDAQ: VRNT
Total Revenue (USD mm)
$1,303
Description

Verint is a global leader in actionable intelligence solutions, specializing in customer engagement, security, and fraud prevention. The company offers a comprehensive suite of software and services that help organizations enhance customer experiences, optimize operations, and improve security. Verint's solutions leverage advanced analytics, AI, and machine learning to provide insights that drive informed decision-making. With a focus on enabling businesses to gain a competitive edge, Verint serves various industries, including telecommunications, finance, government, and retail. For more information, visit their website at https://www.verint.com/.


Adrienn T.
AT
Overview Provided by:
Peer Review Programs at Verint

Recent Verint Text Analytics Reviews

Frereyca Maria Marla L.
FL
Frereyca Maria Marla L.Enterprise (> 1000 emp.)
4.5 out of 5
"Very easy and friendly app to use for associates who are working in BPO industry"
I like best is that the easy links that has different functions
Verified User
A
Verified UserMid-Market (51-1000 emp.)
3.5 out of 5
"I would say, nothing beats IEX."
What I like best I think is to create an IDP. It's user friendly and easy to access once you upload the data needed to export an IDP. Also in terms...
Robin S.
RS
Robin S.Enterprise (> 1000 emp.)
4.5 out of 5
"It is easy and convenient"
It is one of the best tool available for text analytics
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Verint Text Analytics Media

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3 Verint Text Analytics Reviews

4.0 out of 5
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3 Verint Text Analytics Reviews
4.0 out of 5
3 Verint Text Analytics Reviews
4.0 out of 5
G2 reviews are authentic and verified.
Frereyca Maria Marla L.
FL
Quality Assurance Specialist
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Verint Text Analytics?

I like best is that the easy links that has different functions Review collected by and hosted on G2.com.

What do you dislike about Verint Text Analytics?

I dislike is when the app is down and it cannot be used. Review collected by and hosted on G2.com.

Recommendations to others considering Verint Text Analytics:

You need to know the full functions in order to use the app for better experience Review collected by and hosted on G2.com.

What problems is Verint Text Analytics solving and how is that benefiting you?

I have used Verint 10 and Verint 15 as admin user and I can say that there are lots of benefits when it comes to listening to recorded calls Review collected by and hosted on G2.com.

Verified User in Outsourcing/Offshoring
AO
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Verint Text Analytics?

What I like best I think is to create an IDP. It's user friendly and easy to access once you upload the data needed to export an IDP. Also in terms of shift bidding, I would say it a thumbs up for me. Review collected by and hosted on G2.com.

What do you dislike about Verint Text Analytics?

Wht I dislike is that most of the features needs manual. It really requires a lot of effort to finish the task specially and us scheduler during that time, we need more automation features to lessen the workload. Review collected by and hosted on G2.com.

Recommendations to others considering Verint Text Analytics:

I would say if the company has a budget, I would go for IEX Review collected by and hosted on G2.com.

What problems is Verint Text Analytics solving and how is that benefiting you?

So far I haven't encountered this scenario. Review collected by and hosted on G2.com.

Robin S.
RS
Sr Manager/ Sr Specialist- Data Science and AI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Verint Text Analytics?

It is one of the best tool available for text analytics Review collected by and hosted on G2.com.

What do you dislike about Verint Text Analytics?

Transcription accuracy and slowness, it's not that slow however sometimes it takes time to process huge data Review collected by and hosted on G2.com.

Recommendations to others considering Verint Text Analytics:

Please have good demo before purchasing. Also check your IT infrastructure capacity if it can accomodate it Review collected by and hosted on G2.com.

What problems is Verint Text Analytics solving and how is that benefiting you?

It was a problem of customer review Review collected by and hosted on G2.com.

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