Top 10 Verint Real-Time Coaching and Wrap-Up Call Summaries Alternatives & Competitors

Top 10 Alternatives to Verint Real-Time Coaching and Wrap-Up Call Summaries Recently Reviewed By G2 Community

#1

NICE CXone Mpower
By NICE
(1,635)4.3 out of 5
NICE CXone Mpower automates end-to-end customer service—enabling organizations to boost satisfaction and efficiency while reducing costs at unprecedented scale. Move beyond traditional inbound customer service and into proactive AI-powered customer experiences. As the ultimate AI hyper-platform, CXone Mpower seamlessly orchestrates workflows, agents, and knowledge across every CX touchpoint. Connect front- and back-office workflows. Optimize enterprise-wide knowledge. Increase productivity with AI agents and augmented human agents. Unlike traditional CCaaS and inflexible point-solutions, CXone Mpower provides the most comprehensive applications portfolio, an open framework for integration, and Enlighten—CX-specific AI trained on the industry’s largest labeled and validated CX dataset — for organizations to design, build and operate every element of customer service.
Categories in common with Verint Real-Time Coaching and Wrap-Up Call Summaries:
• Speech Analytics
• Contact Center Quality Assurance
Try for free
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#2

Genesys Cloud CX
By Genesys
(1,396)4.3 out of 5
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
Categories in common with Verint Real-Time Coaching and Wrap-Up Call Summaries:
• Speech Analytics
• Contact Center Quality Assurance
Get a quote
See all Genesys Cloud CX reviews

Sponsored
InsertChat
(3)5.0 out of 5
InsertChat is a cutting-edge SaaS application designed to revolutionize customer service and engagement for businesses. It seamlessly integrates the formidable AI capabilities of ChatGPT with your business data, offering a customized AI chatbot solution. This powerful combination allows businesses to fully harness their data sources, such as website content, helpdesk information, knowledge bases, documents, YouTube videos, podcasts, and more, to provide intelligent and accurate responses to both customers and employees. InsertChat is built to understand the nuances of your products, services, and customer interactions, offering a personalized AI chatbot experience that can streamline customer support, amplify customer engagement, and optimize workforce efficiency. With InsertChat, businesses can leverage the power of ChatGPT while utilizing the unique aspects of their business data, achieving a synergy that enhances the overall customer and employee experience. For those interested in utilizing InsertChat's capabilities, the platform offers a simple three-step process to get started. Users can sign in or register for free, choose the desired features and customize their AI chatbot, and then train the AI using the provided tools. InsertChat has been highly rated by users, receiving an average rating of 5/5, with many praising its features, value for money, and the positive impact it has had on their operations, so join us to discover the next generation of AI chatbots!
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#3

Balto
By Balto
(552)4.8 out of 5
Balto connects contact center agents with AI to enable better conversations that deliver results.
Categories in common with Verint Real-Time Coaching and Wrap-Up Call Summaries:
• Sales Coaching
• Contact Center Quality Assurance
Get a quote
Reviewers say compared to Verint Real-Time Coaching and Wrap-Up Call Summaries, Balto is:
Better at meeting requirements
Better at support
See all Balto reviews
#4

Gong
By Gong
(6,053)4.8 out of 5
The patented Gong Revenue Intelligence Platform™ captures and understands every customer interaction, then delivers insights at scale, empowering revenue teams to make decisions based on data instead of opinions.
Categories in common with Verint Real-Time Coaching and Wrap-Up Call Summaries:
• Sales Coaching
Get a quote
Reviewers say compared to Verint Real-Time Coaching and Wrap-Up Call Summaries, Gong is:
Better at meeting requirements
See all Gong reviews
#5

Kore.AI
By Kore.ai
(379)4.7 out of 5
Kore.ai is a leading provider of advanced AI with a decade of experience in helping enterprises realize business value through the safe and responsible use of AI. The company’s innovative platform, no-code tools and solutions are used to deliver end-to-end customer and employee experiences from automated to human-assisted and to build generative AI-enabled applications. Kore.ai takes an open approach allowing companies to choose the LLMs and infrastructure that best meet their business needs. Trusted by over 200 partners and 400 Fortune 2000 companies, Kore.ai helps them navigate their AI strategy. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando Kore.ai has a network of offices to support customers including in India, the UK, the Middle East, Japan, South Korea, and Europe.
Categories in common with Verint Real-Time Coaching and Wrap-Up Call Summaries:
• AI Chatbots
Try for free
Reviewers say compared to Verint Real-Time Coaching and Wrap-Up Call Summaries, Kore.AI is:
Better at meeting requirements
See all Kore.AI reviews
#6

Talkdesk
By Talkdesk
(2,409)4.4 out of 5
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
Categories in common with Verint Real-Time Coaching and Wrap-Up Call Summaries:
• Speech Analytics
• Contact Center Quality Assurance
Get a quote
Reviewers say compared to Verint Real-Time Coaching and Wrap-Up Call Summaries, Talkdesk is:
Better at meeting requirements
See all Talkdesk reviews
#7

JustCall
By Saas Labs
(2,085)4.3 out of 5
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries
Categories in common with Verint Real-Time Coaching and Wrap-Up Call Summaries:
• Speech Analytics
• Contact Center Quality Assurance
Try for free
See all JustCall reviews
#8

Dynamics 365 Sales
By Microsoft
(1,599)3.8 out of 5
Microsoft Dynamics 365 Sales automates sales, customer service, and marketing. CRM enables extensive customization. Deploy online or install on premises.
Categories in common with Verint Real-Time Coaching and Wrap-Up Call Summaries:
• Sales Coaching
See all Dynamics 365 Sales reviews
#9

CloudTalk
By CloudTalk
(1,251)4.3 out of 5
CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.
Categories in common with Verint Real-Time Coaching and Wrap-Up Call Summaries:
• Speech Analytics
• Contact Center Quality Assurance
Try for free
See all CloudTalk reviews
#10

Invoca
By Invoca
(919)4.5 out of 5
Invoca is the leading provider of AI-powered conversation intelligence to help marketing, sales, contact center, and customer experience teams acquire and retain more customers. Invoca’s platform is made up of four primary components: • Call tracking, featuring the most actionable online-to-offline attribution data • Conversation analytics, powered by transcripts, powerful AI, and automated call scorecards that are tailored for your specific business needs • Call management, featuring easy-to-configure conversational IVRs and intelligent call routing Integrations, with dozens of no-code and low-code ways to connect your data to the leading marketing, analytics, and CX technologies
Categories in common with Verint Real-Time Coaching and Wrap-Up Call Summaries:
• Speech Analytics
• Contact Center Quality Assurance
Get a quote
See all Invoca reviews

Sponsored
InsertChat
(3)5.0 out of 5
InsertChat is a cutting-edge SaaS application designed to revolutionize customer service and engagement for businesses. It seamlessly integrates the formidable AI capabilities of ChatGPT with your business data, offering a customized AI chatbot solution. This powerful combination allows businesses to fully harness their data sources, such as website content, helpdesk information, knowledge bases, documents, YouTube videos, podcasts, and more, to provide intelligent and accurate responses to both customers and employees. InsertChat is built to understand the nuances of your products, services, and customer interactions, offering a personalized AI chatbot experience that can streamline customer support, amplify customer engagement, and optimize workforce efficiency. With InsertChat, businesses can leverage the power of ChatGPT while utilizing the unique aspects of their business data, achieving a synergy that enhances the overall customer and employee experience. For those interested in utilizing InsertChat's capabilities, the platform offers a simple three-step process to get started. Users can sign in or register for free, choose the desired features and customize their AI chatbot, and then train the AI using the provided tools. InsertChat has been highly rated by users, receiving an average rating of 5/5, with many praising its features, value for money, and the positive impact it has had on their operations, so join us to discover the next generation of AI chatbots!
Visit Website
Visit Website