Verint Channel Automation Reviews 2025: Details, Pricing, & Features

Verified User in Printing

Mid-Market(51-1000 emp.)

Validated Reviewer

Verified Current User

Review source: G2 invite

Jan 14, 2025

"Verint"

What do you like best about Verint Channel Automation?

Great tool which is use by our organization for conversations, scheduling and monitor and time management of employees to do's Review collected by and hosted on G2.com.

What do you dislike about Verint Channel Automation?

Sometimes it glithes when logging request and not ablel to move forward without redoing the entire request Review collected by and hosted on G2.com.

What problems is Verint Channel Automation solving and how is that benefiting you?

It helps to distrubute workload, keep abreast of empoyees status and time management Review collected by and hosted on G2.com.

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Verint Channel Automation Overview

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What is Verint Channel Automation?

Verint® Channel Automation™ unifies your customer interactions across channels in a single agent workspace. It powers consistent conversations, leverages automation, and deploys staff flexibly all with fewer resources and less effort. Verint Channel Automation includes four main areas to help you engage with customers at scale: - Agent Workspace - Workforce Orchestration - Intelligent Automation - Universal Routing Say yes to AI-powered bots, too: - Reduce inbound volume - Improve CSAT - Reduce Average Handle Time To deliver superior CX, get started with Verint Channel Automation today!

Verint Channel Automation Details

Discussions

Verint Channel Automation Community

Languages Supported

English

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Product Description

Verint Engagement Orchestration provides a holistic method for integrating customer interactions across an entire organization to eliminate silos and accelerate ROI. You have many channels and need to deliver one experience. We make it simple for customers to start a conversation in one channel and then seamlessly switch to another one and continue from there. Even if a new agent picks up the interaction, the customer won’t have to repeat themselves. Agents have all the information they need and customers get the experience they deserve.

Seller Details

Seller

Verint

Year Founded

1994

HQ Location

Melville, New York

Twitter

@Verint
7,796 Twitter followers

LinkedIn® Page

www.linkedin.com
4,103 employees on LinkedIn®

Ownership

NASDAQ: VRNT

Total Revenue (USD mm)

$1,303

Description

Verint is a global leader in actionable intelligence solutions, specializing in customer engagement, security, and fraud prevention. The company offers a comprehensive suite of software and services that help organizations enhance customer experiences, optimize operations, and improve security. Verint's solutions leverage advanced analytics, AI, and machine learning to provide insights that drive informed decision-making. With a focus on enabling businesses to gain a competitive edge, Verint serves various industries, including telecommunications, finance, government, and retail. For more information, visit their website at https://www.verint.com/.

Overview Provided by:

Adrienn Tordai

Peer Review Programs at Verint

Recent Verint Channel Automation Reviews

1/14/2025

Verified UserMid-Market (51-1000 emp.)

5.0 out of 5

"Verint"

Great tool which is use by our organization for conversations, scheduling and monitor and time management of employees to do's

11/16/2023

Mukisa M.Small-Business (50 or fewer emp.)

4.5 out of 5

"Verint Channel Automation: Streamlining Success"

Verint Channel Automation efficiently optimizes communication workflows. The platform's intuitive design and seamless integration streamline proces...

8/31/2019

Verified UserEnterprise (> 1000 emp.)

4.0 out of 5

"Good program easy to implement"

Easy to use in a large call center setting

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Verint Channel Automation Media

Verint Channel Automation Demo - Verint Channel Automation: Dashboard

Verint Channel Automation enables agents and AI-powered bots to deliver seamless customer experiences across email, chat, Twitter DM, Facebook Messenger, and WhatsApp via a unified workspace.

Verint Channel Automation Demo - Verint Channel Automation: Intelligent Automation

Verint Channel Automation includes scalable conversational AI that can handle common customer inquiries and handoff to a human agent when needed.

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Mukisa M.

Small-Business(50 or fewer emp.)

Review source: Organic

Nov 16, 2023

Verint Channel Automation efficiently optimizes communication workflows. The platform's intuitive design and seamless integration streamline processes, enhancing productivity. Its robust features provide a comprehensive solution, ensuring a smooth and effective management of channels. Verint Channel Automation stands out as a reliable tool, simplifying complex tasks and fostering a more streamlined and responsive operational environment. Review collected by and hosted on G2.com.

Verint Channel Automation is somewhat complex, making certain features less user-friendly. The learning curve can be steep, impacting initial ease of use. Additionally, customization options may feel limiting for some specific needs. Despite its effectiveness, addressing these aspects could enhance the overall user experience and make Verint Channel Automation even more accessible and adaptable. Review collected by and hosted on G2.com.

Verint Channel Automation efficiently tackles communication bottlenecks, streamlining workflows and boosting productivity. By automating and optimizing channels, it minimizes response times, enhances customer engagement, and ensures a more agile operation. This not only resolves communication challenges but also benefits me by creating a more efficient and responsive environment, ultimately improving my overall experience and effectiveness in managing various channels. Review collected by and hosted on G2.com.