110 Venminder Reviews
Overall Review Sentiment for Venminder
Log in to view review sentiment.
This product is easy to navigate and simple to use. The staff is extremely helpful, professional, and quick at responding. If I had to go through the process of choosing a Vendor Management Program, I would choose Venminder again! Review collected by and hosted on G2.com.
The only thing I would change is getting the product quicker! Review collected by and hosted on G2.com.
The platform is robust and intuitive, and the company constantly makes improvements, expansions, and new modules. The website's functionality is easy to grasp for all our employees, who span a wide range of technological prowess. But they can each: look at their list of vendors and products; navigate to the appropriate pages; edit information fields there; upload contracts and documents and edit the details of those; perform risk assessments for every product; and manage upcoming deadlines and due dates. Currently, we are working to encourage our organization to use the task lists in a more robust and frequent way, and to reliably utilize the relatively new Onboarding module. Venminder's team members--particularly our two account reps--have been tremendously knowledgeable, friendly, and responsive throughout our several years on the platform, always advising us on how we might come to utilize it even more effectively. Review collected by and hosted on G2.com.
With some frequency, the customer service chat will have to research a fairly basic question about a feature or capability for hours or days before responding. But, on the whole, this is a minor complaint, and we are highly pleased with the service. Review collected by and hosted on G2.com.
Venminder continues adding new features that make the workflow easier to use and follow. It's very easy to maintain review periods of vendors and track oversight requirements in a structured fashion. Everything is housed within this online platform, contracts, MSA, SOWs, COI, SOC, BCP, Information Security policies, etc. Everything you need is under the vendor at any time once you've uploaded it. A place like Venminder to store all documentation is perfect when an audit firm requests information. Review collected by and hosted on G2.com.
The manipulation of oversight requirements/tasks sometimes gets a little bogged down. I want to be able to change future dated oversight tasks from in progress to not due. This only happens when clicked into and saved, but it causes the scheduled tasks to show incorrectly when it's actually set for a year out from now. Review collected by and hosted on G2.com.
The depth of review and services that they provide in reviewing not all vendors is exceptional. Our account representative keeps in regular contact and provides helpful guidance on appropriate action steps. Review collected by and hosted on G2.com.
Due to not accessing it regularly, I have to refamiliarize myself with the website. It is not that difficult, just a process. Review collected by and hosted on G2.com.
I like the ability to store contracts and key vendor details. I also like the ability for the vendor owners and other SMEs to review docs and work together to complete reviews. It is nice having everything in once place. Review collected by and hosted on G2.com.
I would really like a more intuitive workflow (the website is very easy), but the workflow for initial and annual due diligence can seem clunky for a smaller institution. I also wish there was a notes section that you could make notes about the vendor/product to allow us in the TPRM to take notes on what they will do and how it works. Review collected by and hosted on G2.com.
Automated processes are easy to use once everything is set up. Ability to create color-coded reports so that other, non-Vendor Management, team members can follow along is a life-saver. All this pales in comparison to the representatives we get to work with. For once, I do not dread reaching out for help because when I do 1) my problems are solved, 2) explained, and 3) and followed-up on within the month just to ensure I have no other issues. Review collected by and hosted on G2.com.
Like many risk solutions, you must buy "optional" modules to get the full benefit. I would say the base product/platform is lackluster until you have purchased all the modules necessary (once you purchase one, you will notice that you need another in order to fully utilize the service). Review collected by and hosted on G2.com.
Venminder is very customizable. Their customer support is amazing. The system can be built to work with your program. Review collected by and hosted on G2.com.
If you use the risk assessment, you cannot change the risk rating unless you do the risk assessment manually. Review collected by and hosted on G2.com.
The trainings offered are not only on the Venminder system but included are various pieces of training on Vendor Management which have been very helpful. Review collected by and hosted on G2.com.
I have had no issues with the Venminder system or their Team. Review collected by and hosted on G2.com.
Everything is all in one place. There are also learning materials available to use. Emails notifications are sent so vendor management tasks and deadlines do not fall between the cracks. Review collected by and hosted on G2.com.
Some navigation can be a pain. For example, you cannot become a collaborator for a vendor without a bit of back-tracking. dditionally, many of the modules come at an additional cost. Review collected by and hosted on G2.com.
Venminder does a great job with contracts and document storage of vendor reviews and assessments. Review collected by and hosted on G2.com.
After using the product 2 years now I have not come across anything that hasn't helped us with vendor management needs. Review collected by and hosted on G2.com.
