Velaro Reviews & Product Details

The software does what is expected of it and achieves minimum expected to conduct client chat Review collected by and hosted on G2.com.

The software on the agent side a bit clunky(UI is lacking) and the fact that they use a computer web browser(chrome or simular) based app instead of a full installation file is not great. Review collected by and hosted on G2.com.

The editable canned responses are very useful. Review collected by and hosted on G2.com.

The notifications are not reliable, often I'll have a chat and not realize it. Review collected by and hosted on G2.com.

I think it is good the app , very complete but compared against rivals like Zendesk Live Chat or stays too short for my taste, can be improved . Review collected by and hosted on G2.com.

I start first by the interface because it is a bit complicated for an average user , I do not like the delay between messages that because we only use 2 weeks and I lost several customers. Review collected by and hosted on G2.com.

Velaro's live chat solution is virtually always online. In just less than two years since we implemented, downtime has been extremely minimal. Their service has proven to be overwhelmingly reliable. Also the customization of the delivery of live chat presentation allows us to brand our messages to our membership to reflect current marketing campaigns, providing the opportunity for an increase in sales opportunities. Review collected by and hosted on G2.com.

At this time, there isn't anything to dislike. Recently, we decided to increase our number of licenses and Velaro was very accommodating to provide us with pro-rated pricing to assist in keeping our regular billing in line with our original contract terms. I found this very helpful. Review collected by and hosted on G2.com.

What I like best is the ease of use both from a customer service standpoint and an administrative standpoint. It was very easy to customize to match the look of our website and adding a picture of the customer service representative gives our customers that feeling that they are talking to a person that cares. Our customer service representatives use the application on their desk tops. It allows them to complete other tasks while waiting for the next chat, because it gives them a blinking visual cue when a customer needs to chat. The reporting tool has been extremely helpful in showing management how many customers we are serving and the resulting conversions. Review collected by and hosted on G2.com.

We have not found anything that we disliked about the Velaro software. There have been pieces that required more training, and our Velaro partners have been very willing to take the time to train us properly and answer questions when needed. Review collected by and hosted on G2.com.

We were looking for a solid chat component that integrates with Dynamics CRM. Velaro was the best choice in the market. The implementation has been smooth and their technical support department has been answering all our questions in a timely manner. We like the fact that it is enterprise-level and that it integrates seamlessly with our preferred CRM platform. Review collected by and hosted on G2.com.

We had minor issues with the initial search configuration, but the technical team helped us get it working properly. Review collected by and hosted on G2.com.

There are a number of things about Velaro chat I like. I would have to start with the ease of implementation. The code is very easy to apply to your site and the support team is always just one click away. I also like that Velaro offers both a client and web based version. We implemented the solution about a year ago and haven't looked back. Review collected by and hosted on G2.com.

The user license structure is named not concurrent. Meaning if you have two licenses and your name two users, regardless of their status (logged in or not) you cannot add any more users. Review collected by and hosted on G2.com.

The online control panel & reporting features are top-notch, and the Velaro support team answers all questions / concerns quickly and thoroughly. Review collected by and hosted on G2.com.

My only thought is that some of the reporting features are not included in the basic configuration. Review collected by and hosted on G2.com.

What I like best is that they were able to find a solution to a routing problem no other company could do efficiently. We have had such a great success using this tool in our website that our online sales have doubled this past year. It's very user friendly for both customer and agent. Review collected by and hosted on G2.com.

The reports tool could use an update but nothing bad to say about the system itself Review collected by and hosted on G2.com.

As Director of Sales & Marketing for Haulaway Storage Containers Inc. and being in charge of our website, pay per click advertising & social media campaigns there is one thing I've learned. About 20% to 25% of consumers do not like communicating verbally over the phone and prefer correspondence via email or Live Chat. How do I know this you ask? Well after reviewing all the analytics I've noticed we receive about 4 to 5 phone calls from our website for every web form that is completed and those averages are the same with our pay per click advertising..

By implementing Valero Live Chat we are now catering to this 20% to 25% of the consumers who prefer a different form of communication. My sales conversions have increased drastically. . Review collected by and hosted on G2.com.

To be honest there was a little bit of a learning curve implementing the Live Chat mostly because Velaro offers some many great features that improves the users experience it took time for me to fully understand it all (Truly this is not a dislike). What I learned I should have called for technical support much sooner than I did. Hugo is one of Velaro's technical support staff and is nothing short of OUTSTANDING. I started to wonder if there was more than one Hugo's that work for Velaro because every time I called he was immediately available. Once I received his email address the response time was even quicker. My live chat hosts have had the same experience with Hugo as well. Thanks Hugo !! Review collected by and hosted on G2.com.