VCC Live Pros and Cons

Easily manageable supervisory and operator interface.

Many built-in basic statistics and reports assist in checking the success of projects.

Clean and simple appearance. Fast support. Review collected by and hosted on G2.com.

It would be a strong expression to say that I don't like the following functions in the VCC, rather I would say that I would welcome a development that would make the VCC system dashboard tiles more customizable. I am thinking of showing results that I approach from the IVR side and at the same time approach from the queue or custom KPI side. There could also be online access alongside the installed version. Individually requested training materials. Review collected by and hosted on G2.com.

- practical web interface

- cleared up

- parameterizable

- extensive supervisory opportunities

- supporting lovely developers #adamvalint Review collected by and hosted on G2.com.

tiny telephone answering button

projects within the company should be even more customizable Review collected by and hosted on G2.com.

- Intuitive and easy-to-navigate interface

- Extensive customization possibilities

- Wide range of detailed reports

- Skilled and dedicated Customer Success Managers Review collected by and hosted on G2.com.

- Managing large projects can sometimes be challenging or complex

- Not every idea can be fully implemented; alternative solutions are occasionally necessary Review collected by and hosted on G2.com.

I like about the system the great and easy handling - the support is really quick and the issues are getting fixed really fast - since the beginning of working with Peter from VCC, the experience is great. He can solve any problems within minutes. Review collected by and hosted on G2.com.

Nothing specificly / the support can fix any problem within minutes / some hours - nice work! Review collected by and hosted on G2.com.

- Easy to use operator, admin, supervisor interface.

- Helpful and fast customer support.

- The support helps quickly with complicated requests too, complete project planning.

- In the past, our company has tried several call center management software, but VCC works best. Review collected by and hosted on G2.com.

- The program is sensitive to internet connection fluctuations. In home office work with non-company internet access, sometimes the connection is interrupted.

- Compared to similar programs, the price is higher, but the service is better. Review collected by and hosted on G2.com.

I am delighted to express my utmost satisfaction with the exceptional support and assistance consistently provided by VCC team, especially through our dedicated Customer Success Manager, BOGDAN COCOSILA. From the inception of our partnership, Bogdan COCOSILA has consistently surpassed expectations to ensure our needs are not only met but exceeded.

His commitment to prompt responses, invaluable insights, and proactive solutions has had a profound impact on our operations. Whether addressing technical glitches or devising strategies for future endeavors, Bogdan COCOSILA consistently exhibits professionalism, expertise, and a genuine dedication to our success.

More over, the support extended by VCC team as a whole has been exemplary. The team's responsiveness and willingness to address any concerns or queries have bolstered our confidence in the services provided.

A heartfelt thank you to Bogdan COCOSILA and the entire VCC team for their unwavering dedication and support. Review collected by and hosted on G2.com.

All is great . Review collected by and hosted on G2.com.

Excellent and fast customer service, helpful staff. Review collected by and hosted on G2.com.

I couldn't say that, they are always available if I have a problem. Review collected by and hosted on G2.com.

The very easy usage of the product, even as a new-commer I could discover and self-teach many of it's properties. Review collected by and hosted on G2.com.

The lack of configuring or personalizing the UI, for example: changing colors. Review collected by and hosted on G2.com.

Online meetings, with professional staff -> with Senior Customer Success Manager Magdalena Horvath.

Automatic systems. Review collected by and hosted on G2.com.

Mobile platform for admin users, or see how projects is going on, with dialer Review collected by and hosted on G2.com.

easy to use, easy to create new campaigns

all the datas and statictics in one place Review collected by and hosted on G2.com.

sometimes the datas are updated slowly and i cant get the proper statictics immediately Review collected by and hosted on G2.com.