VCC Live Reviews & Product Details - Page 2

Thank you so much for your fantastic review! 🌟 We’re thrilled to hear that you find VCC easy to use, reliable, and backed by great customer support. Your kind words about VCC being a "miracle" truly made our day, and it’s incredibly rewarding to know we’ve earned your trust and loyalty.

If there’s ever anything more we can do for you or ways we can continue enhancing your experience, please don’t hesitate to reach out. We’re here for you every step of the way!

Thank you so much for taking the time to share your thoughts on VCC. We take pride in knowing our customers are happy with their experience. As for the program being sensitive to internet connection quality: that might happen, it's true. VCC Live recommends a stable internet connection, with at least 200 kbps bandwidth per user. Connecting via Wi-Fi or mobile data is not recommended. Our advice, to avoid these situations, is to connect to the internet via ethernet, if possible.

Thank you so much for sharing your experience. We are happy to see that you found our solution easy to use and that our logs, statistics and reports proved useful to you.

Speaking of reports (and them sometimes being 'messy'), can you please tell us more about what you have in mind? Maybe we can find a solution to that. There are a few features in VCC that come to my mind and that might help you with that. I am thinking of features such as Automatic report sending, Export templates, and the ability to set Custom KPIs yourselves and include them in the reports, thus reducing the need for further manipulating the data in Excel, through formulas and functions. Please reach out to your Key Account Manager or our support@vcc.live on this subject, so we can try and make your VCC Live experience even better.

Thank you for sharing your experience with us and the community. We are happy you found our solution efficient and easy to use. We try our best for awesome customers like you!

Thank you, Geza, for sharing your experience. We are happy that you found our solution user-friendly and easy to learn. Thanks a lot also for the feedback on our Support team. We will share this with the team to let them know to keep up the good work.

As for an automatic export option (if I understand things correctly): there is such a feature in VCC. You can export both items (logs/statistics and database data). The format can be .txt or .csv.

You can read a lot more about it in the URL I am attaching (the one below, titled ''See how VCC improved''). If you need more info than what's on our Learning Center, please don't hesitate to get in touch with our Support team, they would be happy to help you.

Dear Ferenc, thank you so much for taking the time to share your thoughts on VCC. We take pride in knowing our customers are happy with their experience. I am pleased to tell you the web-based version of VCC Live is coming pretty soon (sometime this year, most likely early autumn)! That solves the macOS thing, and I believe will also help with the learning curve. The beta version of the 'Web Agent' is already available. I recommend you reach out to your Customer Success Manager or support@vcc.live, and my colleagues will be more than happy to organize an online session where they can show you what we worked on so far and give you a walk-through of the web-based version of VCC Live. More than that, you will be able to test it yourself and tell us what you think.

Thanks so much for sharing your experience.

We are happy to see that you found our solution easy to use and its interface user-friendly. It means so much to us. As for the export email and script editor, we would very much like to hear more about what you have in mind, and which part of these features could benefit from improvement. Please reach out to your Key Account Manager, or to support@vcc.live, so we can try and make your VCC Live experience even better.