UXtweak Reviews & Product Details

Uxtweak was suggested to us by our marketing agency. We have a lot of products on our site, and the menu structure is confusing for our customers. So we decided to do Tree testing with our marketing agency with UXtweak. We liked that it is a simple tool, that you can research your own customers. Also perfect as we can make prescreening as we wanted only B2B customers, which are most important for us. Review collected by and hosted on G2.com.

Nothing particularly. Maybe pricing, but as I checked the competition, they are cheaper than other tools. Review collected by and hosted on G2.com.

We were looking for a tool for mobile usability testing of our beta version of the IOS app with a panellist, and sincerely UXtweak is the only solution we could find. So we were happy that someone was able to find the tool for our testing Review collected by and hosted on G2.com.

What we dislike is that setting up a panel needs to be done manually by the support of UXtweak, but we were informed that by the end of the year, we would be able to setup a panel by ourselves. Review collected by and hosted on G2.com.

I was impressed by the customer support I received.

I emailed the company with a question regarding the tools and services offered. I received a response within hours from Peter Demcak. The response was very thorough and helped me learn more about what UXTweak offers. I even got a response to a follow-up email during the weekend, which was an unexpected and pleasant surprise!

I like that you can see demos of each tool, so you get a real view of how the data is presented.

Instead of just reading what the tool can be used for, you can actually interact with the demo and pretend you conducted the study, such as replaying recordings and filtering participants.

The Session Recording tool was easy to set up, even though I’d never done website tracking before. Review collected by and hosted on G2.com.

The toolbar at the side of the dashboard is unclear for a new user like me, who hasn’t yet memorised what each icon means. The icons all look very similar: they are all the same colour, and most of them contain the same shapes (rounded squares), which makes it hard to distinguish between them. It’s difficult to know instinctively which button to click on because they don’t have labels. The name of the tool is not revealed even if you hover over the button. It’s only after you click the button that a pop-up window appears and reveals the name of the tool. It took me a while to learn this because I did not think to click it: my instincts told me that if I clicked the button, it would take me to a different page.

With session recordings, there is some lag between a website visitor and when the visitor is recorded in UXTweak. I discovered this when I was testing my study. Whenever I visited my own website, it would take about 10 minutes for my visit to appear in the analysis section. At first, I thought that the study wasn’t recording data properly, which made me anxious.

It would be even easier to set up if there were some instructions describing how to install the snippet with session recording. Review collected by and hosted on G2.com.

All tools any UX researcher would need to use in one place with a detailed analysis. We needed in depth information on what could be improved regarding the UX of our platform and we finally found it using UXtweak. The tools are rich in functionality, which means it can be non-trivial to grasp at first, but they helped us greatly when we contacted their support. Another thing that surprised us in a good way was the fact that their panel managed to provide us with good responses even when our targeting was rather specific. Review collected by and hosted on G2.com.

When we created our first draft we struggled a bit with finding it on the dashboard, however their support team was at hand and helped us right away. Review collected by and hosted on G2.com.

The fact that their prototype testing shows you the path which respondents navigate by in your prototype and that you can easily compare these paths and see which were taken by how many respondents. Also the upload of our Figma prototype was easy, straightforward and worked without a hitch. We also liked that you can share the results of your study with anyone via a simple link. We used it to communicate with our client and show them the most important points we discovered. Review collected by and hosted on G2.com.

Even though we only use the recordings to retrieve specific information, which the UXtweak provides already, it would be nice to have the recordings as well. Review collected by and hosted on G2.com.

I didn’t get the chance to explore all the options UXtweak provides. I only used their card sorting for my research and I was more than happy with it. Their card sorting and also the option to recruit participants from my website with their widget was a great help as well. Review collected by and hosted on G2.com.

That once you create a card sorting study you can’t change the variant e.g if you create a closed card sort you can’t change it to open. However, after their support told me about the option to export and import the cards and questions, the change to open with the use of study cloning was a good workaround. Review collected by and hosted on G2.com.

The ease of use and the tutorials are beneficial when learning how to utilize tools to benefit the UX research process. Review collected by and hosted on G2.com.

I have not found any but I also do not access all parts of the product. Review collected by and hosted on G2.com.

The depth in which their tools allow you to analyze your concepts, prototypes or even your released web or app. The iOS app testing was what convinced me to choose UXtweak and I was very satisfied with how it works. It was easy enough to test our app even before it hit the App Store, since they allow you to test a TestFlight release as well. I didn’t need to recruit any respondents, since our customers served us well enough for testing, however if I will need to recruit in future I will return to them. Their panel offered very specific targeting, which I haven’t found anywhere else. Review collected by and hosted on G2.com.

So far they don’t provide any skip logic in surveys, however they have assured me that it is one of the features they have on their roadmap for future development. Also the account management may be cumbersome a bit in some cases, but nothing too problematic. Review collected by and hosted on G2.com.

The detail of the paths which you get from the respondents after they wander around your prototype surprised me when I saw it for the first time. We were used to getting recordings of screens where we could see the mouse movement and guess if the respondent was or wasn’t confused. But with the paths laid out in front of us, we were able to see all the confusion in one place. The great feature was that the results also came with the number of respondents for each of the paths, and you see right away which points of confusion were what led most of them astray.

The results also come with a simple export option which was great. Before I needed to prepare the PDF with all results by myself, and it took me ages. Here it’s just one click.

Also I loved that all you need to do when you want to invite someone into your study is that you send them the link to the study. Review collected by and hosted on G2.com.

It wasn’t clear at first if I should use the One-to-one mode or the simple mode with my prototype. The upload of the prototype itself didn’t take long, but for some reason the loading of the hot-spot editor took ages each time, even after the first load in the current session.

It seemed a bit chaotic that I was first shown the task setup and was prompted to add pre-study questions afterwards. In my opinion the setup flow should align with the study flow.

I also don’t really like the color scheme of the dashboard, but that is just my pet-peeve. Review collected by and hosted on G2.com.

The product is very nicely designed and packed with features. I could only try out the tree/card test with limited time, but I'm delighted with what I found within the trial. As a visual designer, the product was able to help me quickly navigate around and jump straight into using and testing.

Generally, the product is super easy to use and very stable. Supports testing on both mobile and desktop platforms. If you're UX researcher or someone like me coming from a visual background trying to get a hand on testing out user research then this is the tool for you to try out and you will not be disappointed. Review collected by and hosted on G2.com.

-better branding (currently only allow logo and colour)

-better UX/UI (probably it's top on the chart right now against competitors, but some stuff seems confusing or strange positioning etc.)

-more robust support for PDF exporting (web portal is much better, PDF is less valuable. Ended up taking a screenshot of the web portal instead

-better support for filtering results (currently, it can turn on and off, but it would be nice to filter via. i.e. completion time, user location etc.)

-similarity map doesn't allow for 50+ items to be screenshotted easily (you have both horizontal and vertical scroll bars, even zooming out didn't help that much)

-auto-save feature for constructing questions/tutorials has bugs. I often type out a paragraph thinking it's been autosaved, but only later to find out many of them went missing. So I used a small trick: copy-paste a lot of the content or opened it up again to ensure it's saved before moving on to the next thing. Review collected by and hosted on G2.com.