As a pre-revenue startup, finding the right analyics tool that balances functionality and affordability was key for us, and UXCam has been a perfect fit. UXCam provides solid insights into user behavior and key conversion metrics. Their session replays, and funnel analytics have been invaluable for providing visibility into early user behavior, identifying pain points and optimizing our app experience to drive us towards Product Market Fit.
What sets them apart:
1. The pricing is startup-friendly, making it an great choice for teams at our stage
2. The Onboarding and setup was easy -- integration took hardly any time and we saw events firing right away without any hiccups. Key for a small team with limited resources.
4. Their support team has been very helpful and responsive Review collected by and hosted on G2.com.
There are a few areas that could be better. For one, the depth of analytics compared to tools like Mixpanel or Amplitude isn’t as extensive, particularly when it comes to advanced event tracking and segmentation. Additionally, while the interface is user-friendly, it can sometimes feel a bit limited for more granular customizations or deeper funnel analysis. Another drawback is that the heatmaps and session replays, can take longer to load than expected and can be a bit choppy. However for a startup looking to understand user behavior and grow they check all the boxes. Review collected by and hosted on G2.com.
Video Reviews
Great tool to test the user experience
208 out of 209 Total Reviews for UXCam
Overall Review Sentiment for UXCam
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I like the insights it provides as well as the crashes. The most important for me are the qualitative data it gathers from the user sessions.
I love the recommendations for generating quick dashboards as well as the information it recommends.
The integration is very simple and easy, as a basic integration. Also the ease of implementation was helpful for my dev team.
Customer support is AWESOME, I´ve been using the chat everytime and it provide excelent information.
I use it on my day to day basis, to gather information for my App on different countries Review collected by and hosted on G2.com.
Currently my COO and I are the ones we are using and have full acces, since he is the owner he is the only one able to stop the recordings overall so we don´t exceed and get overages. I would like to have that access as well, since it´s difficult for me to be reaching out my COO everytime. Review collected by and hosted on G2.com.
Recording feature, fast and friendly support at Slack channel, Review collected by and hosted on G2.com.
Would be great if we have module to visualize data as bar, chart, etc. So we can have complete set of data tools. For me currently, I use MoEngage to visual data as graph or bar charts. But in detail, I would use UXCAM to see recording to understand why Review collected by and hosted on G2.com.
It is a very useful platform for Pideky. It provides us with information about user behavior within the app and this allows us to make improvements in different aspects and increase the probability of purchase and user retention. It is very easy to use, we always have support from the Uxcam team in the construction of dashboards or funnels. We use it with a lot o frecuency to measure how the strategy is performing Review collected by and hosted on G2.com.
We all speak spanish, we have a good english level but it will be nice if we have some features in others lenguages Review collected by and hosted on G2.com.
I like it because to compare with other apps that i used in the past. It's a way more easier to help me interact with things that i didn't have any experience before. Data is not easy for me to track but UX Cam gave me a way to understand it easier such as Visualization, Funnels, Heatmap...etc. Especially, i truly appreaciate their customer support whenever i need or make a question via support center. Big respects for CS team! Review collected by and hosted on G2.com.
I've been thinking - it'd be really great if UX Cam could step up their AI game. Sometimes I'm swamped with work and can't go through all the session recordings. Having some smart AI that could pick out the important stuff would be such a time-saver for me. Review collected by and hosted on G2.com.
- Checking how a certain feature is used by the end user
- Heatmaps to chcek the usage of every screen
- Debugging the end user crashes, it's easyto reprouce a crash when identitifed on UXCAM Review collected by and hosted on G2.com.
The filters aren't that great and dahboard is not very user friendly Review collected by and hosted on G2.com.
We often see some weird random issues which are difficult to reproduce, but tracking it down from what actions led to the issue or crash via UXCam is a game changer for us. Review collected by and hosted on G2.com.
I guess the license for more recordings/stats is slightly expensive and we run out of the limit very soon every monthly cycle. Review collected by and hosted on G2.com.
The dashboards/funnels you can build, filters and different audiences, depending on what you want to delve into. Also customer service at any time to clear up any doubts. Review collected by and hosted on G2.com.
At first, I found it a bit difficult to understand the interface and how some things work. But later, with practice, you get used to it. Review collected by and hosted on G2.com.
The organization and data we achieve with the dashboard, funnel, userflow quickly and effectively, in addition to the recordings that help complement all the inputs for each journey within the app. Furthermore, the support provided by the team, whether by our consultant or support, is quick and helps a lot. Review collected by and hosted on G2.com.
Few things, I would like to be able to see a slightly more detailed heatmap, in addition to an integration via AI, so being able to "summarize" the insights from the sessions would be very useful too. Review collected by and hosted on G2.com.
Sessions recordings is the absolute best feature of UXCam, being able to watch how users use the app and easily toggle through the events is amazing. Data alone can never give you this information!
In addition, their customer support is brilliant. When I've had issues, they'll reply straight away and take a lot of time to work with me, often sharing screenshots, videos and speaking to product teams. They also take feedback well, and one of the things I requested got implemented in a few weeks. Fab! Review collected by and hosted on G2.com.
Pricing could be better. Whilst the product is amazing, and the sessions are a must have, the monthly pricing is a bit expensive when you compare against analytics tools. Hopefully they introduce more complex tiering that allows you to pick and choose what features you want to pay for. Review collected by and hosted on G2.com.
