Best Software for 2025 is now live!
View the Winners
UseResponse
Editedit
UseResponse
By UseResponse Inc.
Show rating breakdown
4.5 out of 5 stars
See all 22 UseResponse reviews
Save to My Lists
Claimed
Claimed
This profile has been claimed by UseResponse, but it has limited features.
Do you work at UseResponse? Upgrade your plan to update branding and connect with profile visitors!

Top Rated UseResponse Alternatives

Pypestream
(3)
4.0 out of 5
Visit WebsiteNew Tab
SponsoredYou’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Freshdesk
(3,501)
4.4 out of 5
Zendesk Support Suite
(6,149)
4.3 out of 5
See all UseResponse Alternatives

UseResponse Reviews & Product Details - Page 3

Editadmin

UseResponse Overview

Editedit
What is UseResponse?

UseResponse is a powerful Customer Support & Feedback Suite that combines the functionality of Omni-channel Support Ticketing Center, Feedback Community Forum, Live Chat , and Knowledge Base. UseResponse helps companies to improve customer support by introducing better customer self-service with the help of smart automation, chatbots, public communities, and embeddable knowledge base functionality. The system is highly customizable and can be used as SaaS & Self-Hosted solution with 100 % open code.

UseResponse Details
Discussions
UseResponse Community
Languages Supported
German, English, French, Japanese, Dutch, Russian, Spanish, Thai, Chinese (Simplified), Chinese (Traditional)
Show LessShow More
Product Description

Platform to gather ideas and support your customers that includes ticketing, knowledge base, live chat. Easy to use customer service solution.

How do you position yourself against your competitors?

Offer full source code, 100% customization, predefined set of automation in notifications, ticket rules, email templates that allows using system within minutes

Seller Details
Seller
UseResponse Inc.
Year Founded
2014
HQ Location
Long Beach, NY
Twitter
@Use_Response
178 Twitter followers
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®
Stas K.
SK
Overview Provided by:
Stas Kuzma
Product/Project Management

Recent UseResponse Reviews

Phil N.
PN
Phil N.Small-Business (50 or fewer emp.)
0.0 out of 5
"Took an unauthorised payment from our stored card details and refused to refund"
Integrates with Telegram and the conversation dashboard updates in realtime.
Read more
ME
Michaela E.Mid-Market (51-1000 emp.)
4.5 out of 5
"Great Software and Great Team behind"
modular structure, easy to use & great usability, dedicated team (friendly, competent, fast)
Read more
LS
Lennert S.Enterprise (> 1000 emp.)
5.0 out of 5
"Easy to use, highly customizable and a customer support that is second to none"
UseResponse takes care of integration and helps in every step. The software contains several product-parts that can be switched on and off as neede...
Read more

UseResponse Pricing

Enterprise Package
$149
per 2 agents per month
Self-Hosted
$4800
one-time fee
See all 2 UseResponse pricing levels
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

UseResponse Media

UseResponse Demo - Community Feedback Platform for Feature requests
Create custom queues of incoming requests in your company to make help desk software be personalized for each member of the team
UseResponse Demo - Backend Agent Dashboard
Create, manage and close the incoming tickets as well as perform mass edits.
UseResponse Demo - Kanban Boards for Product Development Roadmaps
As a part of Agile service desk use Kanban boards to make the work of your IT department visual.
UseResponse Demo - Ideas & Feature Requests
Feedback community management
UseResponse Demo - Ticket Sample Page
All fields are customizable
UseResponse Demo - Knowledge Base
sample view of Articles and FAQs page
Answer a few questions to help the UseResponse community
Have you used UseResponse before?
Yes

22 UseResponse Reviews

4.5 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
  • Company SizeExpand/Collapse Company Size Filter
  • User RoleExpand/Collapse User Role Filter
  • CategoryExpand/Collapse Category Filter
  • IndustryExpand/Collapse Industry Filter
  • RegionExpand/Collapse Region Filter
The next elements are filters and will change the displayed results once they are selected.
  • Sort By:
    G2 Sort
22 UseResponse Reviews
4.5 out of 5
  • Sort By:
    G2 Sort
22 UseResponse Reviews
4.5 out of 5
  • Sort By:
    G2 Sort

Overall Review Sentiment for UseResponseQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
Here's how.
Nicolas C.
NC
IT Projects Manager
Information Technology and Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about UseResponse?

It's easy to use, feature complete and simplefy ticket management for support department Review collected by and hosted on G2.com.

What do you dislike about UseResponse?

Nothing Review collected by and hosted on G2.com.

What problems is UseResponse solving and how is that benefiting you?

Management problems of ticketing Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
JH
Teamleiter Softwareentwicklung / IT-Betrieb
Financial Services
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about UseResponse?

We were looking for a solution for brainstorming sessions and a manual. We have encountered UseResponse. In this application is simply thought of everything. The operation is so simple, our employees have every day enjoyment with the portal Review collected by and hosted on G2.com.

What do you dislike about UseResponse?

Dislike? in this wonderfull product? no noo Review collected by and hosted on G2.com.

What problems is UseResponse solving and how is that benefiting you?

One plattform for all feedback channels in one solution! Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link

UseResponse Comparisons

Compare Freshdesk vs. UseResponse
Compare Freshdesk vs. UseResponse
UseResponseVSFreshdesk
Compare UseResponse ratings to similar products

Explore More

Order Fulfillment
Out of Office Messages
RFP Templates
Code Climate Velocity
Types of Advertising
Best Task Management Software
Google Cloud Speech-to-Text reviews
Google Cloud Run reviews
Last In, First Out (LIFO)
UseResponse