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22 UseResponse Reviews
Overall Review Sentiment for UseResponse
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Their support is equally good at technical and business aspects of the different products. Their ticket system is great and so is their team at responding to problems within 24hours. A great User-interface too. Review collected by and hosted on G2.com.
Thier website fits perfectly on a 15-inch laptop or maybe a bigger screen but its troublesome on an ipad or tablets. Other than that, there's nothing to dislike. Review collected by and hosted on G2.com.
It is very flexible in terms of collecting ideas from our customers and understanding what customers require to be implemented first of all. Review collected by and hosted on G2.com.
Sometime it takes a long time to get features submitted to their ticket system, what is fair enough as their number of clients growing. Administration area is a bit hard to learn to start. Review collected by and hosted on G2.com.
The integrated helpdesk experience with a highly intuitive user interface. Review collected by and hosted on G2.com.
Minor tweaks to the interface will allow better utilization of valuable screen space on a 13-inch laptop. Review collected by and hosted on G2.com.
I have been running a retail business and faced problems with clients requests and support. It’s easier 100% to support our clients via tickets rather than emails as we used to do before. As our company is a global retail business we are now using useresponse’s multi – lingual feature which allows me to handle all teams from different language departments in one place. Ticket rules which allows to automate ticket processing is another great feature we used in useresponse. By clicking several buttons to configure ticket rules suitable for my business our support team spend far more less time to process request.
If you are reading this, don't waste your time and use this as soon as possible if you want your business to grow. Review collected by and hosted on G2.com.
Personally there was nothing to dislike in this flawless software. Review collected by and hosted on G2.com.
The UseResponse System interface is highly customisable to Our needs, and it’s easier for Our Team to use Its Self-Service Community integration to Gather ideas, Topic Voting, aggregate Problems, Questions, provide support with this great customer feedback software, help desk ticketing system packed in one simple solution.
Other features we loved were:
• Unique feedback system
• Multi – lingual knowledge bases
• Unified Agents interface for all platforms
• Fast customer support and problem-solving
• Several Feedback sources: community portal, embedded widget Review collected by and hosted on G2.com.
With the great Feature of UseResponse, there is nothing practical to dislike. Review collected by and hosted on G2.com.
Ease of use and the responsiveness of the company to support requests and the openess to enhancement suggestions Review collected by and hosted on G2.com.
There isn't anything about the product that I dislike I think with time the knowledge base and user base will make information even better and easier to solve without having to go to the support center. Review collected by and hosted on G2.com.
(1) Host the solution on your server or use the cloud option
(2) Easily configurable to suit your needs
(3) Exceptional support and service by the UseResponse Team using their own tool
(4) Continuously improving the product with the feedback gained
(5) Easy to build a community, get ideas from this community, along with problems faced & accolades.
(6) Integrate your Knowledge base & FAQ with the Ticketing solution
Check it out on www.truedata.in/feedback Review collected by and hosted on G2.com.
You can t dislike this continuously improving service cos we post the dislikes on the feedback panel and it gets resolved in the next update. Review collected by and hosted on G2.com.
UseResponse is simply awesome. I set it up literally in ten minutes and their customer support immediately helped me in tuning up the configuration as soon as I got in touch with them. They replied to me basically 24/7, no matter whether I was based in Europe or in the U.S., they always replied in less than a hour. Review collected by and hosted on G2.com.
Nothing really. Perhaps one thing that they could improve is that they might provide customers with a SSL certificate for custom domains instead of asking the customer to provide them with such certificate Review collected by and hosted on G2.com.
The UseResponse team is quick to work with us to customize their product to our needs. Review collected by and hosted on G2.com.
I don't really have any complaints about the product. Review collected by and hosted on G2.com.
UseResponse has been the selected product for our self serve support forum concept. They have delivered with great quality & service, and not to mention with great agility. It is also very cost competitive compared to other vendors. Review collected by and hosted on G2.com.
The payment method was a bit of a pain, but this is not just because of UR. It's also a set up in our company. Since UR is a small vendor, they do not have other payment options other than online transaction Review collected by and hosted on G2.com.
