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The windows and panels are organized in a way that makes information easy to find. I like the immediate notifications we get that can allow us to respond in a timely fashion. During my initialization process, I was able to work with UseResponse to get me started quickly and add the integration to Slack. Review collected by and hosted on G2.com.
Using the full extent of UseResponse capabilities may take some time. Sometimes I feel that UseResponse almost makes it too easy for customers to connect and file complaints. It can put more of a work load on our staff, but I can't really complain about anything in regards to the software and usage. Review collected by and hosted on G2.com.
21 out of 22 Total Reviews for UseResponse
Overall Review Sentiment for UseResponse
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Integrates with Telegram and the conversation dashboard updates in realtime. Review collected by and hosted on G2.com.
We initially decided to leave as it doesn't store a view of the customer with any information to help support agents. Each coversation is essentally just separate.
When we were leaving we noticed an unauothrised payment had been taken from the card details we had lodged for the recurring billing. 2 moths after extending our contract for a year, a further years subscription payment was taken. The company claimed we had updated manully (not believable when we had 10 months subscription remaining) and refused to refund it. Review collected by and hosted on G2.com.
UseResponse takes care of integration and helps in every step. The software contains several product-parts that can be switched on and off as needed. This company is highly customer-centric and tries to always meet customer needs. Their customer support is always available and has a response time that is second to none. The software is highly customizable without leaving the standard. UseResponse makes sure that they keep it updatable, even if they implemented many changes due to customer wishes. We are working together for 2+ years and I can not think of a better partner. Review collected by and hosted on G2.com.
The mobile view and the responsivness of some of the product-parts works good for most cases but could be aproved in the future. Review collected by and hosted on G2.com.
modular structure, easy to use & great usability, dedicated team (friendly, competent, fast) Review collected by and hosted on G2.com.
everything is fine. no bugs yet. nothing to mention. Review collected by and hosted on G2.com.
UseResponse is one of the best available customer service programs that allows you to easily contact any customer through a variety of channels, including direct messaging tools that allow you to get real-time feedback from your customers. Always check what your customers think about new aspects of your site or the content you share on your site. Although you don't always receive useful feedback, the ability to talk directly to customers is still very beneficial. Use UseResponse to support any online ticketing needs, which is very helpful for organizations with members or venues where acts occur. There are not too many better programs for companies needing to overhaul their customer service systems or companies dealing with customer support support Review collected by and hosted on G2.com.
UseResponse can be a difficult program to use if you don't have extensive knowledge of customer service systems or computers. Review collected by and hosted on G2.com.
I like the simple user interface with great functionality, a lot of documentation and support is fantastic. Easy to implement and immediate support by email. Review collected by and hosted on G2.com.
I have no cons in the use of the software in my company at all. Review collected by and hosted on G2.com.
This software is very easy to use and the price is very affordable. You can customize it to meet your needs. The support team is always there to help you through every step of the process and they are quick to respond. We needed some customization's that they didn't have and they quickly created integrations and the necessary changes on the back end to help us meet our product goals. Review collected by and hosted on G2.com.
Honestly, I have not found anything that I do not like about this software. Rather, I am finding new things each time that work so much better than what we used previously. Review collected by and hosted on G2.com.
Specifically the inline help. Generically I'd say their own customer support which is highly responsive, very technically helpful, and very personalized. Review collected by and hosted on G2.com.
Not much yet. I'd love if I could enter a hyperlink into an Article/FAQ that would work within the widget vs opening a new browser window but they are working on that minor point. Meanwhile the 'Related Artciles' sidebar does that for me. Review collected by and hosted on G2.com.
It helps to organize ideas and share them through UseResponse. The layout is very flexible and the social integration and content analyzing features that they provide for it are at par. I would say it is value for money! Their support is also a big plus, they usually reply within 5 minutes and are always there to help! Review collected by and hosted on G2.com.
It can be a little complex to use because there are so many functionalities provided and no proper walk-through for them. Other than that though, I have nothing to dislike. Review collected by and hosted on G2.com.
Their support is equally good at technical and business aspects of the different products. Their ticket system is great and so is their team at responding to problems within 24hours. A great User-interface too. Review collected by and hosted on G2.com.
Thier website fits perfectly on a 15-inch laptop or maybe a bigger screen but its troublesome on an ipad or tablets. Other than that, there's nothing to dislike. Review collected by and hosted on G2.com.
