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User.com is great in many ways, not least with their customer support and willingness to help out. Overall, this is a one stop shop for so many things so for me, I like the fact that user.com offers so many solutions to so many problems. Review collected by and hosted on G2.com.
The learning curve can be sharp at the start and some of the tutorials are a bit out of date, but these are nitpicking! Review collected by and hosted on G2.com.
47 out of 48 Total Reviews for User.com
Overall Review Sentiment for User.com
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Powerful email marketing, comprehensive CRM capabilities, and excellent customer support. The platform makes it easy to create personalized email campaigns, automate customer interactions, and track user behavior for better insights. Additionally, their responsive and knowledgeable support team ensures any issues are quickly resolved. Review collected by and hosted on G2.com.
Some features can be complex and require a bit of technical knowledge to set up, but despite this fact, we are really very happy with the tool. Review collected by and hosted on G2.com.
I love that most tools offer email campaign automation, and I can also filter users who open my emails. Review collected by and hosted on G2.com.
You need to improve the email and landing page design tools by adding more features, so users can create landing pages and design emails in a more advanced way. I know user.com will do this in the future. Review collected by and hosted on G2.com.
We are using User.com to build automations, marketing, and send push notifications to the users. The interface of the platform is simple, and clean. You don't need to be a Dev to start using User.com as it can be used by anyone like me (I'm not a Dev). It is easier to integrate with other platforms, and the customization options are great, email and push notifications delivery is good. Review collected by and hosted on G2.com.
No issues, but we are not using it for a live chat support. Because, the Live Chat widget has some bugs, and reported by our clients frequently, so we have started to use another platform live chat support. Review collected by and hosted on G2.com.
It should be noted that User.com's interface is extremely user-friendly and simple for everyone to use, comprehend, and learn.
The tools provided by User.com make it more simpler and more flexible to create and schedule posts across various marketing channels.
Responds and answers emails from viewers promptly. You may use it to control your Gmail accounts as well. Review collected by and hosted on G2.com.
Due to the various post and ad processing, the workflow and processing time are slightly impacted. Regular programme updates might help with this. Review collected by and hosted on G2.com.
This item stands separated for a couple of huge reasons. In the first place, their client administration is fabulous, from the effort gathering to the consideration staff. Second, it's straightforward for putting forth exhibiting attempts and computerizations, making the communication quick and understood. Third, it unites all of the essential features in a solitary group, discarding similitude concerns. Finally, it prevails at giving significant client data, enabling assigned campaigns and mechanized client upkeep systems, ultimately passing basic benefits on to any association. Review collected by and hosted on G2.com.
All things considered, I couldn't recognize any lacks in User.com Review collected by and hosted on G2.com.
I believe that the first important point I would like to mention is support. The company's support works very well and I've always been very well attended; The ease of creating automations is a very important factor; Marketing campaigns are easily created and quickly put to use. Review collected by and hosted on G2.com.
I won't deny that many problems with automation started when using the tool. But all the problems were solved together with the support team; Our team also struggled to implement actions. Review collected by and hosted on G2.com.
It has many useful features - all-in-one. That's really great so you don't have to worry about how to connect them.
Customer support is amazing, I love their staff starting from Sales and ending with customer support personnel. Review collected by and hosted on G2.com.
Our team of 100 people has been using User.com for 5 months now. We spent a lot of time and resources integrating User.com with our process and tools. But we had to move away from User.com. That's why:
- UX is terrible, even for experienced support people it's hard to navigate or find something, yes we used Intercom and Zendesk so we can easily compare them;
- complicates very simple processes, so we always had to look for ways to overcome them or spend much more time solving them, instead of focusing on providing excellent support to our customers;
- it provides so many features, but they are all basic or limited, so we usually had to think about how to create another workaround for the missing thing in User.com instead of doing our job;
- hidden charges for attached files in letters/chats, this information is not on their pricing page. It is possible to pay an additional $1,000 per year, but if it costs $4,000 per year and that amount increases every month, we cannot accept it;
- they are totally unfair or flexible, on the first day of the month we deleted our account but they charged us for the whole month. We do not use their tool, why is it so difficult to return the money? Review collected by and hosted on G2.com.
Everything I am looking for to strengthen my team is in this application. I love all the products on user.com. My work life is now faster and easier. things are more automatic now. Review collected by and hosted on G2.com.
I have nothing to complain about. Every detail is very well thought out. My work is now faster with instant notifications. The topics it supports are very broad. Review collected by and hosted on G2.com.
It provide the best data from my point of view to connect with his user and help them to start campaign and retain its user automatically by this software and provide the benefit for your company Review collected by and hosted on G2.com.
The thing which I don't like about this software is we can runn multi channel campaign on this particular site but it creates very rough interface that would not be understood by someone who is a new user Review collected by and hosted on G2.com.
