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UsefulFeedback! Reviews & Product Details

Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about UsefulFeedback!?

UsefulFeedback offers a lot of features like collecting surveys and feedbacks. We can easily convert it to report for analysing. It supports integrations with popular software like Salesforce, HubSpot and others. We use it very often as it become critical for us. They provide amazing customer support through chat or mail. Implementing is very easy as the platform provides step-by-step instructions for it. Review collected by and hosted on G2.com.

What do you dislike about UsefulFeedback!?

The pricing can be bit steeper for small scale business, But value is definitely there. Review collected by and hosted on G2.com.

What problems is UsefulFeedback! solving and how is that benefiting you?

UsefulFeedback! provides an efficient way for gathering and organizing customer feedbacks. We are able to integrate it with our CRM tools which makes it easy to act on the feedback. Now a days, we are not missing any valuable input. The dashboard is simple and clean which do not require a lot of learning. Overall, UsefulFeedback! has improved customer satisfaction and streamlined our decision-making, making it an essential tool for our business. Review collected by and hosted on G2.com.

UsefulFeedback! Overview

What is UsefulFeedback!?

UsefulFeedback!, an on-demand customer complaint and feedback management software solution by iCaseworkTM, is specifically designed for capturing, managing and reporting on complaints and feedback across your entire business network. Our wide range of industry specific templates will enable your organization to adhere to regulations, improve service levels and enhance the customer experience.

UsefulFeedback! Details
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Product Description

UsefulFeedback!, an on-demand customer complaint and feedback management software solution by iCaseworkTM, is specifically designed for capturing, managing and reporting on complaints and feedback across your entire business network. Our wide range of industry specific templates will enable your organization to adhere to regulations, improve service levels and enhance the customer experience.


Seller Details
Year Founded
1999
HQ Location
London, GB
Twitter
@CivicaUK
4,091 Twitter followers
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®

Hans G.
HG
Overview Provided by:
Managing Director - iCasework Limited

Recent UsefulFeedback! Reviews

Versha Rathore C.
VC
Versha Rathore C.Small-Business (50 or fewer emp.)
3.0 out of 5
"Review for Software UsefulFeedback"
It is a software which helps to manage data, capture it, manage it & mark reports & complaints across networks.
Ritesh S.
RS
Ritesh S.Small-Business (50 or fewer emp.)
4.0 out of 5
"Review"
We can understand the customer and client and make improve according to it. Easy to use. Implemented into our project.Good customer service and sup...
Debet R.
DR
Debet R.Small-Business (50 or fewer emp.)
4.5 out of 5
"Giving feedback won't feel like a chore for customers with this"
The best thing is that this software has an integrated map, which shows exactly where the complaint is originating from. Not a lot of other softwar...
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UsefulFeedback! Media

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33 out of 34 Total Reviews for UsefulFeedback!

4.5 out of 5
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UsefulFeedback! Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for UsefulFeedback!Question

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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AKHILESH D.
AD
Sales Manager
Writing and Editing
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about UsefulFeedback!?

UsefulFeedbacUsefulFeedback! stands isolated for its remarkably versatile and regular stage for overseeing client input. Its capacity to smooth out examination mix, demand issues, and give basic snippets of data makes it very significant for extra making client experience. In like manner, the computerization of work processes and its strong proclaiming instruments assist bundles with following progress and resolve issues beneficially. The easy to include point of affiliation and adaptability for relationship of all sizes are comparably colossal components. Review collected by and hosted on G2.com.

What do you dislike about UsefulFeedback!?

One expected hindrance of UsefulFeedback! is that its overall customization choices and uncovering parts can feel overpowering to new clients, requiring a more preposterous suspicion to learn and change. Plus, more modest affiliations could find the regarding a piece high separated from less inconvenient various decisions. Two or three clients correspondingly report that coordination with unequivocal outsider contraptions could be improved for a smoother work process. Review collected by and hosted on G2.com.

What problems is UsefulFeedback! solving and how is that benefiting you?

UsefulFeedback! is taking care of key difficulties related with grumbling the board, input following, and client experience improvement. It unites all client investigation and objections, making it all the more obvious to screen, revolve around, and resolve issues effectively. Through robotizing work processes and making huge experiences, it reduces reaction times and further makes responsibility across get-togethers.

The advantages combine additionally created customer reliability, smoothed out inward cycles, and better remarkable thinking about relentless investigation appraisal. It likewise assists fabricate more grounded relationship with clients by guaranteeing their tendencies are tended to rapidly and genuinely. Review collected by and hosted on G2.com.

Debet R.
DR
Client Support Representative
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about UsefulFeedback!?

The best thing is that this software has an integrated map, which shows exactly where the complaint is originating from. Not a lot of other softwares have this.

Apart from this, the UI is good and practical, you can see division of complaints through key words, so it becomes easier for the manager to segregate and assign work.

It also has an extremely good dashboard, so you can easily see who has done what work in your team.

Overall, a really good tool for helping out your customers. Review collected by and hosted on G2.com.

What do you dislike about UsefulFeedback!?

While it has a lot of features, the UI still seems a bit clunky and old. Could do with an upgrade Review collected by and hosted on G2.com.

What problems is UsefulFeedback! solving and how is that benefiting you?

It is basically solving customer complaints and it helps me to see whatever complaints have been resolved or have gone unresolved and from where and what work my team has done or has to do. Review collected by and hosted on G2.com.

Manjunath M U.
MU
Senior Engineer - Research &amp; Development - Mechanical
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about UsefulFeedback!?

UsefulFeedback offers a wide range of functions, including the capacity to collect feedback and surveys. For analysis, we may easily convert it into a report. Integrations with popular apps like HubSpot, Salesforce, and others are supported. We make frequent use of it because it has become indispensable to us. They have great customer service via chat or email. The platform offers comprehensive instructions, which make implementation easy. Review collected by and hosted on G2.com.

What do you dislike about UsefulFeedback!?

One aspect I find about this platform is the sometimes slow loading times, especially when processing multiple feedback entries. Additionally, it requires little  amount of resources to operate effectively. For smaller businesses, the price may be a little higher, but it's definitely worth it. Review collected by and hosted on G2.com.

What problems is UsefulFeedback! solving and how is that benefiting you?

Let's say Iam the user of 'Y' product from 'X' company. I do market survey about the product from different companies and taken product from 'X' company. Now I will share my experience or feedback about product and company to them or I will share at different feed back sharing platforms it may be good or bad that feedback need to be reach a company so that they can improve themselves in all the ways

For this whole process the UsefulFeedback is one stop Salution for them Review collected by and hosted on G2.com.

CA
software developer
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about UsefulFeedback!?

The platform provides an intuitive interface for effortless response collection with real-time notifications to ensure no feedback goes unnnoticed. The software offer a wide range of features alongside with customer support that is ready to assist in any queries or issues hence ensuring hassle-free experience. the platform has ease of implementation making it seamless addition to any business workflow. Review collected by and hosted on G2.com.

What do you dislike about UsefulFeedback!?

what i dislike about this platform is the occassionally frustrating loading time particularly when handling multiple feedback entries and also its needs lot of resources for the work. Review collected by and hosted on G2.com.

What problems is UsefulFeedback! solving and how is that benefiting you?

The software solve the problem of efficient managing and analyzing customer feedback as it is addresses significantly reducing the time spent on manual feedback processing. The platform enable companies to receive negative feedback details much faster, allowing them to address issues promptly and protect their reputation. The software has the capability to efficiently manage and categorize complaints for better organization and quicker resolution. Review collected by and hosted on G2.com.

Jocelyn D.
JD
Customer Service Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about UsefulFeedback!?

UsefulFeedack is information that helps me improve my actions or behaviors. The feedback also aims at providing helpful comments, advice and suggestions for improvement to employees to increase their productivity and support their professional development. Effective feedback should focus on the employee's work, behaviors, strengths and weaknesses, and not be an attack on their personality. It is very easy to impleent and use. Customer support is a great help. I quite often use this site. The amount of features are vast and more than enough for me to utilize. Integration is very easy. Review collected by and hosted on G2.com.

What do you dislike about UsefulFeedback!?

There isn't anythig that I dislike about UsefulFeedback Review collected by and hosted on G2.com.

What problems is UsefulFeedback! solving and how is that benefiting you?

UsefulFeedack gives me insights into what I correspond with the customer as well as how to interact with them. I have to take care as to how to rely to their queries and in what manner. Depending on the gravity of the situation as well as the population affected, the solution can be achieved. Review collected by and hosted on G2.com.

chaitanay c.
CC
Analyst
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about UsefulFeedback!?

Usefulfeedback is essential for your business, as it gathers insights from customers and helps you understand their perspectives on your company. This information can be invaluable for making informed improvements and enhancing customer satisfaction. Along with this comes the ease of use as it has collective data thus can be easily be integrated and implemented in the organistaion and enhances overall ecosystem and features that it offers Review collected by and hosted on G2.com.

What do you dislike about UsefulFeedback!?

It may not be immediately apparent, but there are moments when I find myself questioning the source. bus it has data from past thus frequency of use keeps on dipping on a long term basis until new product is offered and there scope of improvement in customer support. Review collected by and hosted on G2.com.

What problems is UsefulFeedback! solving and how is that benefiting you?

Usefulfeedback collects all the problems that customers are facing and provides details on where the business is lacking. Review collected by and hosted on G2.com.

Laura C.
LC
Customer Support Specialist
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about UsefulFeedback!?

UsefulFeedback is a great tool for gathering and managing customer feedback. It’s simple to use, helps us stay organized, and makes it easy to act on what our customers are saying. Highly recommend for any business wanting to improve their services! Review collected by and hosted on G2.com.

What do you dislike about UsefulFeedback!?

Streamline the feedback analysis process for quicker insights and action. Review collected by and hosted on G2.com.

What problems is UsefulFeedback! solving and how is that benefiting you?

I use UsefulFeedback to gather customer opinions, track issues, and identify areas for improvement in our services. Review collected by and hosted on G2.com.

SM
Chief Data Officer
Education Management
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about UsefulFeedback!?

With UsefulFeedback! we have been able to effectively simplify some of the challenges of receiving and handling customer feedback particularly complaints. The software provides a gateway that the store employees can use to submit problems and track their progress. Review collected by and hosted on G2.com.

What do you dislike about UsefulFeedback!?

I noticed that UsefulFeedback! does not allow for much variation concerning the complaint categories. The current options do not suitably classify problems concerning the availability of products or long waiting time at the cash register. Review collected by and hosted on G2.com.

What problems is UsefulFeedback! solving and how is that benefiting you?

UsefulFeedback! has a way of not organizing customer complaints which is a problem it has sought to overcome. It also has the added benefit of offering a single space for all the feedback that we receive and analyze to determine trends. Review collected by and hosted on G2.com.

AD
Lead Consultant
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about UsefulFeedback!?

It focuses on providing feedback which is more practical, clear and specific.Feedbacks provided are align to the goals. Review collected by and hosted on G2.com.

What do you dislike about UsefulFeedback!?

It lacks follow up mechanism.Without having any follow up or tracking feedback might not lead to improvements. Also somewhat I feel that feedback process is time consuming it can be cut shortened for encouraging the user. Review collected by and hosted on G2.com.

What problems is UsefulFeedback! solving and how is that benefiting you?

By providing constructive and goal oriented feedbacks it is helping user grow .It has standardized feedback process and reliable also which foster the sense of trust among its user. Review collected by and hosted on G2.com.

Ritesh S.
RS
Java developer intern
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about UsefulFeedback!?

We can understand the customer and client and make improve according to it. Easy to use. Implemented into our project.Good customer service and support. Integration is easy. Frequency of use is about 2-3 times a week. Features are to modify select and understand the user feedback. Review collected by and hosted on G2.com.

What do you dislike about UsefulFeedback!?

Sometimes it may give information about different issues in different problems. Review collected by and hosted on G2.com.

What problems is UsefulFeedback! solving and how is that benefiting you?

It solved many task that to understand the client and user and resolve accordingly their issues Review collected by and hosted on G2.com.