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19 UrbanBound Reviews
They were able to arrange U-Haul U-Box relatively quickly but that’s about it. Review collected by and hosted on G2.com.
As others have said, their pricing quotes don’t match reality. Clearly they are trying to take a cut on the services themselves, not just charging companies paying for their service. You’ll need to get your own quotes and do your own research anyway, at which point you wonder why you’re using them?
The biggest problem for me, however, was that my assigned relocation person completely fell off the face of the earth. Last 4 emails have gone unanswered and when I emailed her backup (from a previous OOO message), got an auto-reply saying she’s no longer at the company. I have to wonder if people not using their marked up services are causing them to have to lay people off? Or people are just leaving on their own?
Lstly, the web “app” is completely useless. No functionality at all, just a super simple CRUD portal they through together. Want to book a hotel? Cool, send in a list of details manually and hope someone got it right. Want to ship your car? Cool, send an email and wait to get one single inflated quote back via email without the vendor name attached. Review collected by and hosted on G2.com.
The team's secret sauce is its ability to grow amazing relationships. I've heard time and time again that our employee's UB Partner was absolutely amazing. In addition, our Recruiting team truly enjoys our time with the UB internal team. Best meeting of the quarter! Review collected by and hosted on G2.com.
It's difficult to use UB when relocating to or from remote areas but the team has been so open and flexible with us to help make the process easier for our employees. Review collected by and hosted on G2.com.
What I like best about UrbanBound is the depth and breadth of information the platform provides about the surrounding environment around the new location that employees would benefit from knowing. And the round-the-clock relocation support available to employees is pretty awesome. Review collected by and hosted on G2.com.
The functionality of the platform is honestly a bit clunky. It's not as fast or self-explanatory as other systems, and many of our folks have had difficulty figuring out how exactly to do what they're trying to do. It's also a bit more expensive than you would expect based on the value of the platform. Review collected by and hosted on G2.com.
The way they were able to execute on a dimes notice. I had only 2 weeks from acceptance to time of report on my first day. Relocation from Chicago Il to Scottsdale AZ.. I noted the following characteristics as we went though a vary what seem to me to be chaotic. the attentiveness of the team, the ability to keep the situation in a moderate level regarding stress, the ability to rely upon them, how organized they were, the website of resources and tracking of the plethora of details involved with a relocation. Review collected by and hosted on G2.com.
lack of input when it came to spending the slotted budget. Review collected by and hosted on G2.com.
The relocation consultant that reached out to me was very polite, friendly, and was to readily answer any questions that I had about my move in a timely manner. Review collected by and hosted on G2.com.
The UrbanBound website can be a bit confusing to navigate; it's a bit overwhelming when you first go to explore it. Review collected by and hosted on G2.com.
My relocation Consultant, Jennifer Hoekstra, was the best part of my experience with urbanBound. She always responded with 24 hours of any request I had, even last minute! The resources and vendors available we reasonably prices and extremely friendly. The website is extremely user-friendly and helpful! Review collected by and hosted on G2.com.
My moving package was a little uninformative on what our options were on certain items. Review collected by and hosted on G2.com.
Everyone was so helpful and in my case i needed to relocate within a weeks time which was no problem for UrbanBound and all their affiliates. Everyone was so professional and on top of it. I felt like i was in such great hands and i was! Everything went off without a hitch. Review collected by and hosted on G2.com.
Honestly i cant think of anything i disliked when it came to using UrbanBound. Review collected by and hosted on G2.com.
First impression on initial login make it seem like a progressive system. Having list of common tasks to consider for you move and content to help you with the move. Review collected by and hosted on G2.com.
Everything else after that first session was a PITA. The portal, though nice, was never used for interaction. Creating tasks there doesn't really do anything for the move, since the primary point of contact, the moving consultant, seem to work completely independently of the port.
After the first 15 mins of playing around with the portal, I've never really used it again. Most of the tasks related to relocation are done via phone or email with the moving consultant. That in itself is not bad, if the service itself was good. Sadly, quotes from their vendors are inflated by 60%-120% with comparable quotes I got. Yet I have no choice but to go with overly expensive quotes. It's frustrating.
Turn around is also much slower with their vendors. I got two quotes from two movers in two days, with UrbanBound vendors, it took two weeks to do the same. This pattern kept on repeating itself through the whole relocation process. Review collected by and hosted on G2.com.
