Compare this with other toolsSave it to your board and evaluate your options side by side.
Save to board

Upwork Reviews & Product Details

Pricing

Pricing provided by Upwork.

Marketplace

Free

Upwork Media

How to Hire Freelance Talent on Upwork
Play Upwork Video
How to Hire Freelance Talent on Upwork
Creating Opportunity in Every Era of Work
Play Upwork Video
Creating Opportunity in Every Era of Work
AI + IQ | Upwork Updates Summer 2025
Play Upwork Video
AI + IQ | Upwork Updates Summer 2025
How Huntr Expands Reach With Freelance, AI-Savvy Talent
Play Upwork Video
How Huntr Expands Reach With Freelance, AI-Savvy Talent
The Costs of Hiring a Freelancer vs. In-House Employee: What You Need To Know
Play Upwork Video
The Costs of Hiring a Freelancer vs. In-House Employee: What You Need To Know
Product Avatar Image

Have you used Upwork before?

Answer a few questions to help the Upwork community

Upwork Reviews (3,166)

View 2 Video Reviews
Reviews

Upwork Reviews (3,166)

View 2 Video Reviews
4.5
3,166 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise Upwork for its ease of use and wide talent pool, making it simple to find and hire qualified freelancers. The platform's secure payment system and efficient job search features enhance the overall experience, allowing users to manage projects effectively. However, many express concerns about the high service fees that can impact earnings, especially for new freelancers.

Pros & Cons

Generated from real user reviews
View All Pros and Cons
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
DC
Paralegal
Small-Business (50 or fewer emp.)
"Many years of experience with Upwork"
What do you like best about Upwork?

The Platform is easy to use. I have been on both the freelanver and employer sides. It it pretty user-friendly. Review collected by and hosted on G2.com.

What do you dislike about Upwork?

It is not easy to digest the 10%+ fees. Also, the platform doesn't make it all that easy to communicate before there's a contract, though I understand why. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Small-Business (50 or fewer emp.)
"Balance Work & Flexible Lifestyle"
What do you like best about Upwork?

Upwork gives me a wide selected of jobs from easy to challenging. I gain a lot of experience and masters a lot of tools & softwares through working with different clients. Review collected by and hosted on G2.com.

What do you dislike about Upwork?

There are still job posting thats coming through that obviously are scam, those typing jobs, telegram, etc. Not to mention that it is posting as spam -- multiple same job postings. Hopefully those would disappear and more room for legit job would appear. Review collected by and hosted on G2.com.

CD
Freelance
Small-Business (50 or fewer emp.)
"Great way to network"
What do you like best about Upwork?

Upward connects you with companies all over the world who are looking for freelance help that might be right up your alley!! it’s a great app for finding work in your field. Review collected by and hosted on G2.com.

What do you dislike about Upwork?

I don’t know if there is any well maybe except some scammer. Just use it to try to get your information. But upward filters them out that as best they can. Review collected by and hosted on G2.com.

Megan  C.
MC
Owner
Small-Business (50 or fewer emp.)
"Awesome Company"
What do you like best about Upwork?

I received a gift card for writing this review Review collected by and hosted on G2.com.

What do you dislike about Upwork?

I think they need to have a customer service chat as well Review collected by and hosted on G2.com.

Alan S.
AS
Technical Support Specialist
Small-Business (50 or fewer emp.)
"UpWork helps me find jobs and also workers fast and cheap!"
What do you like best about Upwork?

They have great filters for searching for specific jobs that may get you closer to landing an interview.

Very easy to use and implement with my existing business. Review collected by and hosted on G2.com.

What do you dislike about Upwork?

The credits have gotten so expensive. When I started you could apply for a job for 2 or 4 credits but now it takes about 14 credits just to get denied an interview. Review collected by and hosted on G2.com.

Bobby C.
BC
Director, Brand Marketing and Product Communications
Small-Business (50 or fewer emp.)
"Has been my lifeline as a freelance marketer"
What do you like best about Upwork?

It made it really easy to get started "from 0" and to start building blocks of a profile while finding from work, over time as reviews and 'badges' grew, I was able to get even more work. Review collected by and hosted on G2.com.

What do you dislike about Upwork?

The fees associated with it can really add up over time. There are also a lot of mismatched pay expectations between client and freelancer. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Small-Business (50 or fewer emp.)
"Great experience on numerous occasions!"
What do you like best about Upwork?

Platform provides access to numerous experts in their field. Short resume, prior jobs completion percetage, feedback - are all helpful in selecting good experts. I have hired people on Upworks on several very important occasions. 100% success! Review collected by and hosted on G2.com.

What do you dislike about Upwork?

Nothing negative I can think of. I was never lost, confused or let down. Review collected by and hosted on G2.com.

Verified User in Translation and Localization
UT
Small-Business (50 or fewer emp.)
"All the Pros in One Place—No More Hours Searching on LinkedIn"
What do you like best about Upwork?

Professionals are all in one place and are looking for work. I don't need to search for hours on Linkedin. Review collected by and hosted on G2.com.

What do you dislike about Upwork?

It is hard to tell which reviews are real or fake on each profile sometimes. It would be nice if Upwork would check the reviews somehow Review collected by and hosted on G2.com.

Patricia B.
PB
Digital Marketing Specialist
Small-Business (50 or fewer emp.)
"I've found many excellent resource partners and clients on UpWork. Don't hesitate to use UpWork!"
What do you like best about Upwork?

I like the "search" feature when looking for vendors. I like the background information when looking for new business, such as whether their banking information has been verified, how many times they have used UpWork, and what kind of rating they have received. Review collected by and hosted on G2.com.

What do you dislike about Upwork?

I wish that the payouts didn't take so long to receive. Review collected by and hosted on G2.com.

PF
Financial Advisor / Director
Small-Business (50 or fewer emp.)
"Extremely useful service for a variety of project"
What do you like best about Upwork?

Use of use, and access to a broad range of talent at affordable prices. Review collected by and hosted on G2.com.

What do you dislike about Upwork?

I have occasional been confused by the process (the steps of hiring someone and then completing payment). But I've always been able to figure it out, typically with help from the person I'm hiring. Review collected by and hosted on G2.com.

Questions about Upwork? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
Guest User
Last activity 9 months ago

As a new user of Upwork, how can I effectively use its proposal bidding system to increase my chances of winning projects?

GU
Guest User
Last activity 4 months ago

Is Upwork better or Fiverr?

Pricing Options

Pricing provided by Upwork.

Marketplace

Free

Business Plus

Free
Upwork Comparisons
Product Avatar Image
Fiverr
Compare Now
Product Avatar Image
CloudDevs.com
Compare Now
Product Avatar Image
Freelancer.com
Compare Now
Upwork Features
RFP Creator
Messaging
Freelance Screening
Calendar
Guidelines and Policies
Digital Asset Management
Payment Automation
Secure Payments
Multi-Currency Payments
Payment
Product Avatar Image
Upwork