The ability to put together a team of people that do a good job for you is very helpful. The ability to block underperforming people from coming back is also helpful. Review collected by and hosted on G2.com.
Some shifts are tough to fill with demands in the area (specifically weekends). Review collected by and hosted on G2.com.
78 out of 79 Total Reviews for Upshift
Overall Review Sentiment for Upshift
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Upshift is a pleasure to work with. Their customer service is very responsive and my account manager is fantastic, Azra is always on top of my needs and works to make sure we are always covered. I love that when I create a shift that I can select the rate of pay for the position and not have to do the math to amke sure I am listing the position at the correct rate (minus fees) . Review collected by and hosted on G2.com.
it is a bit tough operationaly speaking because we have multiple units associated with our account. They're all managed by different managers and the invoices only go to one person even though each account is assigned to a different manager. Review collected by and hosted on G2.com.
The convenience of being able to reach out and get shifts filled ina short time frame. It's usually best to post those shifts at least a week in advance, but we've also had last minute day of/day before shifts get posted and filled. It's very convenient and quick. Review collected by and hosted on G2.com.
All in all the service is extremely helpful. The only downside is the ability for upshifters to cancel their shifts the day of mere moments before their shift start time. Sometimes this leaves us with expecting the help and not receiving it, but then again that's something controlled by personnel and not service. Review collected by and hosted on G2.com.
The best thing for me is not only the pool of reliable part-time and at times full-time help. I love that Zach our Sr. Account Manager is always so helpful. Even when I know I may have bothered him more than I should, he never hesitates to listen and will help in any way he can. Review collected by and hosted on G2.com.
The things I dislike about Upshift - It has more to do with the website. Now, I may just be missing something, but it seems that I have to post a job then I invite the temps that I want. To me, it would make more sense to invite the temps or your upshifters before posting. For example, I had a job to post, which I did, and then I invited my upshifters and it ended up with 4 or 5 hires for a 2 position shift. The system does not stop taking the temps since I had both temps at the moment of posting taking the shift in addition to the temps I invited. Review collected by and hosted on G2.com.
Upshift is responsive to questions, corrections and needs at all hours. I appreciated some of the seminars/presentations they have done regarding retention of people, for example (based on their own research and surveys of Upshifters). Review collected by and hosted on G2.com.
We have had some trouble with new Upshifters. It can be a coin flip to bring in someone who has no previous shifts worked. They tend to cancel on us far more often than veterans do. This can be a Catch-22, because new workers don't become reliable veterans if no one gives them a chance. Review collected by and hosted on G2.com.
The ability to copy previous orders and star favorite employees so they can return. It really cuts down on the training time and helps with efficiency. Ordering in the app or on the website takes 1 minute! Review collected by and hosted on G2.com.
It took a little bit of time to build up a good amount on prefereed employees Review collected by and hosted on G2.com.
The ease of requesting additional help, not only has it been easy but with the help of or Upshift support person Art Villegas things are fast and he doesn't mind last minute requests for help. Review collected by and hosted on G2.com.
not being able to switch times last minute. My company has many last minte things pop up and to switch peoples times costs money, even for the same people for only an hour or two difference. Review collected by and hosted on G2.com.
Upshift is easy to navigate on the website. Review collected by and hosted on G2.com.
As with anything call offs can be an issue because you are using this to fill in open shifts and when they call off it's hard to find someone to replace that. Review collected by and hosted on G2.com.
The open lines of communication. The group listens to the needs of the business and tries to fix any issues quickly. Review collected by and hosted on G2.com.
Nothing. I love this service, they are quick to respond and do a fantastic job. Review collected by and hosted on G2.com.
The platform is very easy to use. Shifts are always filled. Shifts are rarely canceled or no show. Review collected by and hosted on G2.com.
The talet of the bartenders is sometimes lacking. We never really know until they arrive. Review collected by and hosted on G2.com.
The flexiblility to make my own shifts, hours, and pay. Review collected by and hosted on G2.com.
The fact we are not notified when someone cancels even though they get pentlized we can't pivot quick enough. Review collected by and hosted on G2.com.
