Upland Adestra Pros and Cons

All aspects of Adestra are very intuitive and user friendly with excellent manuals and videos for everything. The automation feature is particularly good, allowing you to easily create personalised customer journeys as complex or simple as you need. Review collected by and hosted on G2.com.

They are sometimes late in implementing the latest standard features that other paltforms have. However this is not something that stops us from continuing our licence with them. Review collected by and hosted on G2.com.

Adestra provides us with a highly stable tool that allows us to consistently and securely dispatch our B2B and B2C email communications without any worries or risks. Review collected by and hosted on G2.com.

As we are a 'power' user sometimes we have to wait a small period to get access to Tier 2 or 3 support as all initial inquiries are routed through their main customer support channels. Review collected by and hosted on G2.com.

Great support, great tech solution to help us deliver for our clients. Review collected by and hosted on G2.com.

Nothing. If there are issues we get answers or resolution. Review collected by and hosted on G2.com.

The system is easy to use and in general is it intutive to use on a daily bases. Review collected by and hosted on G2.com.

I don't always feel that we have the most up to date version of the platform and that there are features that we could utlise but are just not aware of. Review collected by and hosted on G2.com.

As a system, it's fairly intuitive and straightforward to use. The email editor is particular quite simply and good for drafting emails. Review collected by and hosted on G2.com.

A back or 'undo' button would be a great addition Review collected by and hosted on G2.com.

Adestra's drag-and-drop editor makes it easy for users to create and customize email campaigns. Review collected by and hosted on G2.com.

While the drag-and-drop editor is useful, some users feel that the design customization options can be somewhat restrictive compared to other platforms. Review collected by and hosted on G2.com.

The depths you can go to in data analysys is amazing Review collected by and hosted on G2.com.

not all sections are intuitive to navigate to anymore Review collected by and hosted on G2.com.

The organization of Workspaces, Projects, and Campaigns is excellent. The automated program feature and data export options are also impressive. We use the platform on a daily basis with little to no issues. The inferface is very intuitive which helps with onboarding users. Also, their support is exceptional and very responsive. Review collected by and hosted on G2.com.

Sometimes the reporting pages fail to load for campaigns with many launches. Review collected by and hosted on G2.com.

The support is fantastic compared to other ESPs I've used. Audience creation is very powerful and the email editor has good support for many email clients. Review collected by and hosted on G2.com.

Since the aquisition, the platform has fallen behind competitions in terms of features. A lack of integrations with major software providers is a big miss. Review collected by and hosted on G2.com.

Easy to use, supportive account management team and is updated with new features frequently. Review collected by and hosted on G2.com.

Sometimes the reporting and analytics can be slow. Review collected by and hosted on G2.com.