Uniphore
Editedit
Play Video
Uniphore
By Uniphore
Show rating breakdown
5.0 out of 5 stars
See all 3 Uniphore reviews
Save to My Lists
Paid
Claimed
This profile has been claimed and optimized by Uniphore.
Optimized profiles are more likely to have the most up-to-date content, fast response times, current pricing, and more.
Request a Demo

Uniphore Reviews

Editadmin

Uniphore Suite Overview

Editedit
What is Uniphore?

Uniphore is one of the largest B2B AI-native companies – decades-proven, built-for-scale, and designed for the Enterprise. The company drives business outcomes, across multiple industry verticals, and the largest global deployments. Uniphore infuses AI into every part of the Enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI and Emotion AI and Workflow Automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video, text, and how to analyze all types of data. As AI becomes more powerful, every part of the Enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in service of creating the most human processes and experiences for customers and employees.

Included with this Suite
Product Avatar Image
Q for Sales

2 reviews

Product Avatar Image
U-Self Serve

1 review

Product Avatar Image
U-Analyze

0 reviews

Product Avatar Image
U-Assist

0 reviews

Product Avatar Image
U-Capture

0 reviews

Uniphore Details
Discussions
Uniphore Community
Languages Supported
English
Show LessShow More
Product Description

Uniphore is a B2B AI-native company with decades of proven success. Engineered for scalability and tailored for enterprise needs, we drive AI transformation that delivers real business impact across multiple industries and the largest global deployments. Our multimodal AI and data platform is at the heart of this transformation, enabling businesses to swiftly deploy AI agents. With our AI Engine Room, organizations can harness their data and create scalable, domain-specific AI models to democratize enterprise knowledge—all while ensuring security, sovereignty, and rapid value delivery. Today, Uniphore’s technology empowers over 750,000 end-users across 1,600 enterprises in 20 countries. Discover the unmatched capabilities of Uniphore—because there’s no AI like it™.

Seller Details
Seller
Uniphore
Company Website
Year Founded
2008
HQ Location
Palo Alto , US
Twitter
@uniphore
2,167 Twitter followers
LinkedIn® Page
www.linkedin.com
876 employees on LinkedIn®
Description

Uniphore is a technology company specializing in conversational automation and artificial intelligence solutions. Their platform leverages advanced speech recognition, natural language processing, and machine learning to enhance customer interactions across various channels. Uniphore's tools are designed to improve customer experience, optimize contact center operations, and provide actionable insights for businesses. The company serves a diverse range of industries, focusing on delivering innovative solutions that drive efficiency and engagement in customer communications. For more information, visit their website at [uniphore.com](https://www.uniphore.com/).

U
Overview Provided by:
Uniphore
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Uniphore Media

Play Uniphore Video

3 Uniphore Reviews

5.0 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
  • Company SizeExpand/Collapse Company Size Filter
  • User RoleExpand/Collapse User Role Filter
  • CategoryExpand/Collapse Category Filter
  • IndustryExpand/Collapse Industry Filter
  • RegionExpand/Collapse Region Filter
  • ProductsExpand/Collapse Products Filter
The next elements are filters and will change the displayed results once they are selected.
  • Sort By:
    G2 Sort
3 Uniphore Reviews
5.0 out of 5
  • Sort By:
    G2 Sort
3 Uniphore Reviews
5.0 out of 5
  • Sort By:
    G2 Sort
G2 reviews are authentic and verified.
Here's how.
Shannon S.
SS
Business Intelligence Manager
Mid-Market(51-1000 emp.)
Product Reviewed: U-Self Serve
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about U-Self Serve?

I love the ease of using the tool. Great job Uniphore!! Review collected by and hosted on G2.com.

What do you dislike about U-Self Serve?

There is nothing I dislike about the product. Review collected by and hosted on G2.com.

What problems is U-Self Serve solving and how is that benefiting you?

Helps with abandonment rates for our agents...helps bring in payments after hours and handle some situations like updating demographic and insurance information in our systems, asking for itemized statements, requests that we want to keep away from agents so that they can focus on the more intensive calls. Review collected by and hosted on G2.com.

Show More
Show Less
Response from Uniphore of U-Self Serve
Editedit

We appreciate your feedback and are happy to hear that U-Self Serve is helping to reduce abandonment rates and handle various requests, allowing your agents to focus on more intensive calls.

Helpful?
Share
Admin Approval Link
GS
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Q for Sales?

Helps the Sales Team grow to a higher degree of capability

Can't be everywhere at once, Q allows me to and provides many coaching opportunities.

Can provide insight and guidance on what to improve for individuals and the whole team alike.

Used by a broad range of employees: Sales, Senior Leadership

Impact of Q at Lunavi: Allows for the onboarding, technical product knowledge, identifying cross-sell opportunities, coaching, collaboration and saving time

96% of all Lunavi meetings viewed at least once in review Review collected by and hosted on G2.com.

What do you dislike about Q for Sales?

All features are helpful. There is no downside to using the platform. Review collected by and hosted on G2.com.

What problems is Q for Sales solving and how is that benefiting you?

Q for Sales mostly benefits in allowing the Sales reps to listen to conversations from non-sales colleagues such as Delivery and Program Managers and thus be able to glean further opportunities that they normally wouldn't be aware of. Review collected by and hosted on G2.com.

Show More
Show Less
Response from Uniphore of Q for Sales
Editedit

Thank you Georgia for your review about Q for Sales. We truly appreciate customers like yourself who have seen real business value in a very short amount of time. As always, let us know if we can be of assistance and we look forward to talking to you soon.

Helpful?
Share
Admin Approval Link
DD
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Q for Sales?

Q enables the entire sales team to stay aligned with messaging.

Added insight into quality of call along with live guidance/feedback during calls.

Accelerates onboarding, technical product Knowledge, coaching, collaboration.

Simple and intuitive UI to easily find videos, clip important moments, and organize into folders for easy team access.

Responsive and supportive customer support team for any feature requests, questions, and training/enablement. Review collected by and hosted on G2.com.

What do you dislike about Q for Sales?

No dislikes so far. Every feature has been helpful. Review collected by and hosted on G2.com.

What problems is Q for Sales solving and how is that benefiting you?

Helps give extra insight into how I am performing on calls. Review collected by and hosted on G2.com.

Show More
Show Less
Response from Uniphore of Q for Sales
Editedit

Thanks, Dennis, for providing valuable feedback on using Q for Sales. Please keep in touch and let your CSM know if we can help.

Helpful?
Share
Admin Approval Link

There are not enough reviews of Uniphore for G2 to provide buying insight. Below are some alternatives with more reviews:

1
Adobe Creative Cloud Logo
Adobe Creative Cloud
4.6
(36,756)
2
Zoho One Logo
Zoho One
4.4
(21,040)
3
Webex Logo
Webex
4.3
(19,966)
4
Communications & Collaboration Logo
Communications & Collaboration
4.3
(15,528)
5
Adobe Document Cloud Logo
Adobe Document Cloud
4.5
(6,691)
6
Microsoft Azure Developer Tools Logo
Microsoft Azure Developer Tools
4.6
(6,035)
7
Emburse Logo
Emburse
4.4
(5,593)
8
Adobe Experience Cloud Logo
Adobe Experience Cloud
4.1
(5,342)
9
Dialpad Customer Intelligence Platform Logo
Dialpad Customer Intelligence Platform
4.4
(4,417)
Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.
10
Autodesk Construction Solutions Logo
Autodesk Construction Solutions
4.4
(4,108)
Show More

Top Rated Uniphore Alternatives

Adobe Creative Cloud
(36,756)
4.6 out of 5
Zoho One
(21,040)
4.4 out of 5
Webex
(19,966)
4.3 out of 5
See all Uniphore Alternatives

Explore More

Out of Office Messages
Microsoft Collaboration Tools
Trading Platforms
Microsoft 365 Reviews
Last In, First Out (LIFO)
Google Cloud BigQuery reviews
Intent Data
Google Compute Engine reviews
Data Center Infrastructure Management (DCIM)
Uniphore
Request a Demo