Unilog Reviews & Product Details - Page 2

Integrations with standard content in Unilog AD PIM. Easy to add items to web site in small or very large quantities. Good technical support and response to user questions, problems, information requests. Review collected by and hosted on G2.com.

Limitations in search customization................... Review collected by and hosted on G2.com.

It's a very robust platform, with lots of features, attributes, and options. The support is good, and when you go live with a site on CIMM2, you do get support with regular follow-up calls. Review collected by and hosted on G2.com.

There have been a lot of issues with our site, and lots of support cases since go-live. Some basic things do not work great or work as expected, including search functionality, page editing, and general product setup. Many things within the platform are not as intuitive as they should be. Many features are missing or need to be set-up by developers rather than just turned on. There are a lot of features we see in CIMM that are not available to us, or do not work the way that they appear they should. We have had numerous issues and have solved many, but it's an ongoing challenge. Review collected by and hosted on G2.com.

I would say that overall, CIMM2 is user friendly with easy to use content editing tools.

The case management system allows for multiple users to create and edit cases.

It's nice to be able to share issues and concerns with other distributors. Review collected by and hosted on G2.com.

It's difficult to have and customizations. Many features are considered "special requests" when they seem an obvious feature and are common on similar eCommerce sites. Such as voice to text searching capabilities or customer account summary dashboards. Review collected by and hosted on G2.com.

The PIM and product management tools are top-notch when it comes to creating and maintaining an ecommerce catalog. The customer and user management tools are also quite impressive and effective. Overall, the platform has most (if not all) the major features that you would expect to see, and Unilog does a great job of providing timely support on any issues that arise. Though I have some dislikes listed below, I've seen Unilog take steps and build/revamp features to address the community-wide concerns, which is a major plus. Review collected by and hosted on G2.com.

There's a very steep learning curve for the platform, and many seemingly simple actions require difficult or complex processes to execute (user-friendliness is a major weakness here). The CMS is also quite poor relative to the other platforms on the market - the page designer is nearly unusable, and accessibility to front-end site management features leaves much to be desired. Plug-and-play integration with other software solutions is seemingly non-existent at this time. Review collected by and hosted on G2.com.

I do think CIMM2 is comprehensive, in the sense that it gives you all the fields you need to manage users, customers, and items on your website. If you were to try and do this on your own you'd need a pretty robust set of in-house tools. If you are managing a site with a small team, this would be a great product as long as you can get documentation to show you what everything is and how to use it. Review collected by and hosted on G2.com.

It's bulky, often slow, and there is so little documentation that knowing how to do something usually involves a phone call to support - which sometimes takes weeks for a follow-up. For example, we had coupons enabled on the website on 7/11/2017, and I was only just given the proper demonstration/documentation to use this feature yesterday on 9/11/2017. We have this same problem almost every time we want to add something on. Review collected by and hosted on G2.com.

What I like best about CIMM2 is the ability to upload bulk items quickly. I also like the workbook feature which allows you to change categories for various items, or even delete a bulk of items at once. I also enjoy how quickly the changes appear on our actual website. All you have to do is a quick Solr Search Refresh. Review collected by and hosted on G2.com.

The little quirks that come with CIMM2 such as site frequent site malfunctions. I feel that CIMM2 can be a bit sensitive when it comes to certain things. For example when you want to click the back button it completely times you out. Another example is if you upload a photo for an item the image title cannot have any unknown characters (- or _) or the thumbnail image will not show up on our website. In my opinion I just think those are two aspects CIMM2 should be able to handle. Review collected by and hosted on G2.com.

I like the way that our site looks and how clear and clean it is. I think that we will eventually get everything done that we want to get done and be extremely happy with the finished product. Review collected by and hosted on G2.com.

I think that some issues we have while working in CIMM2 are not quickly resolved or even quickly looked at. We have cases that have been open for over a month. It is very time consuming and puts our work behind when these issues are not resolved. Review collected by and hosted on G2.com.

Lately, very little to like. The service and quality has been on a downward slide for a couple of years. Review collected by and hosted on G2.com.

There are many aspects of CIMM2 that the customer can't change on their own. You have to get Unilog to do the updates which usually delays you by a day. They have horrible customer service and no sense of urgency at all. It takes weeks to get simple things done through them. Review collected by and hosted on G2.com.

I like having control of most functions of our site and being able to make changes ourselves. Also it is helpful having a team that is able to answer questions and fix problems by messaging back and forth. Review collected by and hosted on G2.com.

CIMM2 isn't as user friendly as I would like. Simple functions turn into being custom made. Functions that are offered in the system do not work as easily as they should such as creating a form. It seems like some functions have not been thought through. Review collected by and hosted on G2.com.

The features I like the best about CIMM2 is the easy navigation and easy way to update parts. Single parts can be updated in a matter of seconds and the system allows me to update bulk parts rather quickly. CIMM provides multiple templates to load data and manage the data in the system. Review collected by and hosted on G2.com.

One feature i do not like is the fact that i can not export data from CIMM in the upload format. That would make bulk changes much easier. Review collected by and hosted on G2.com.