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Unblu Reviews & Product Details

Shafquat J.
SJ
Seller Support Associate Sr
Retail
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Unblu?

Unblu is an easy communicating tool. We can access the database very easily just by entering the chat room. Review collected by and hosted on G2.com.

What do you dislike about Unblu?

The quality is a bit low as comparing to Zoom Review collected by and hosted on G2.com.

What problems is Unblu solving and how is that benefiting you?

We can digitally interact with customers. Review collected by and hosted on G2.com.

Unblu Overview

What is Unblu?

Unblu helps financial organizations to connect with customers in a compliant, authentic, and meaningful way. The product portfolio offers a mix of advanced AI capabilities, collaborative digital tools, and innovative in-branch experiences – empowering our customers to develop trusting and value-generating relationships. We count leading banks, wealth management firms, credit unions, and insurance companies among our customer base, including Raiffeisenbank, Crédit Agricole next bank, Valiant Bank, renta4banco, and more. Visit unblu.com for more.

Unblu Details
Discussions
Unblu Community
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Product Description

Secure co-browsing made simple


Seller Details
Seller
unblu
Year Founded
2008
HQ Location
Basel, CH
Twitter
@unblu
532 Twitter followers
LinkedIn® Page
www.linkedin.com
88 employees on LinkedIn®
Description

Unblu helps financial organizations to develop trusting and profitable relationships through hybrid engagement solutions. Our product portfolio offers a mix of AI self-service capabilities, collaborative digital tools, and innovative in-branch experiences.


Markus S.
MS
Overview Provided by:

Recent Unblu Reviews

Shafquat J.
SJ
Shafquat J.Small-Business (50 or fewer emp.)
5.0 out of 5
"About Unblu"
Unblu is an easy communicating tool. We can access the database very easily just by entering the chat room.
AJ
Akhil J.Enterprise (> 1000 emp.)
5.0 out of 5
"AI-enabled customer engagement product for the financial industry"
Product enabled with Genrative AI to enhance the customer relationship experience
RD
Reuben D.Enterprise (> 1000 emp.)
4.5 out of 5
"Amazing platform for banking related queries"
It provides great assistance related to finance.
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Unblu Media

Unblu Demo - Secure Messenger
Text-based conversations that are convenient, secure, and entirely natural.
Unblu Demo - Co-Browsing
The ultimate in remote visual collaboration to better support, advise – and generate additional revenue.
Unblu Demo - Video & Voice
Delight prospects and customers with quick-launch Video & Voice calls in a download-free environment.
Unblu Demo - Document collaboration
Share, view, edit, annotate, and sign. Go through the document together – wherever you are.
Unblu Demo - Interaction Management Hub
Consolidate all preferred channels (SMS, WhatsApp, and more) into one single hub for easy conversation continuation and elevation.
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17 out of 18 Total Reviews for Unblu

4.5 out of 5
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17 out of 18 Total Reviews for Unblu
4.5 out of 5
17 out of 18 Total Reviews for Unblu
4.5 out of 5

Unblu Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for UnbluQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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MA
Enterprise Architect
Information Technology and Services
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Unblu?

Unblu is especially good at enabling clients’ communication to be safe and legal. This is particularly true when it comes to starting co-browsing sessions it does not require much effort. This is because such a system encourages teamwork and ensures that customer loyalty is cultivated and maintained. Review collected by and hosted on G2.com.

What do you dislike about Unblu?

Unblu’s file sharing feature is inconvenient. Handling large scanned financial documents for uploading and downloading uses time and is not very smooth. Small file size limitations mean that I have to divide files into smaller sections, which introduces additional steps and slows down the process. Review collected by and hosted on G2.com.

What problems is Unblu solving and how is that benefiting you?

Unblu makes it easy for me to safely chat with my financial clients. Co-browsing helps me to guide them through the complex procedures to avoid misunderstanding and make fewer mistakes. The limitation of file sharing has made it very hard to effectively work on tasks that involve a lot of document sharing. Review collected by and hosted on G2.com.

MA
Software Developer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Unblu?

Unblu distinguishes out due to its simple setup and seamless integration. What I value the most is its safe co-browsing feature, which allows agents to navigate online pages alongside customers. It stays efficient and successful thanks to responsive asistance and regular updates. It's a wonderful way to improve customer interactions. Review collected by and hosted on G2.com.

What do you dislike about Unblu?

Unblu performs admirably overall, but the interface can feel cluttered at times. Furthemore, uploading and downloading huge files can be time- consuming and unreliable. Review collected by and hosted on G2.com.

What problems is Unblu solving and how is that benefiting you?

With Unblu, you may track sales and even try to increase their worth, but this requires user evaluation. It is transformed our customer service by providing real-time chat, video and co-browsing capabilities. These tools have sped up issue resolution and tailored our interactions, resulting in increased customer satisfaction and team productivity. Review collected by and hosted on G2.com.

MA
SPS ASSOCIATE
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Unblu?

The easy to use interface and the fact that it is a one stop solution for so many things. Review collected by and hosted on G2.com.

What do you dislike about Unblu?

Too vast, But the instructions and the arrangements are clear so no issues. Review collected by and hosted on G2.com.

What problems is Unblu solving and how is that benefiting you?

The fact that it allows us to directly connect with our clients is amazong, Alaways wanted a go to live chat connect and it solves it.

If i was the client I would love to surf through a business who has a live chat. Review collected by and hosted on G2.com.

SA
SP-Support-Vendor Support-VAR
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Unblu?

I like the UNBLU software smooth working Review collected by and hosted on G2.com.

What do you dislike about Unblu?

There is nothing dislike about UNBLU because it is very smooth Review collected by and hosted on G2.com.

What problems is Unblu solving and how is that benefiting you?

Co browsing, Digital Customer service , Live chat etc Review collected by and hosted on G2.com.

Soubitya S.
SS
Senior Onboarding Specialist, Client Success - Enterprise & Partnerships
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Unblu?

The best thing I like about Unblu is its secure co-browsing capability, allowing agents to navigate web pages with customers in real-time for effective, personalized assistance. Review collected by and hosted on G2.com.

What do you dislike about Unblu?

There are certain features that are complex that require significant amount of training and adaptation. If someone is technically sound and understand complex methodologies, they will love Unblu. Review collected by and hosted on G2.com.

What problems is Unblu solving and how is that benefiting you?

It improves customer experience and operational efficiency with less turn around times than its competitors Review collected by and hosted on G2.com.

GA
Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Unblu?

It's good tool where we were able to to connect directly to our customer through live chat box Review collected by and hosted on G2.com.

What do you dislike about Unblu?

Uploading and downloading of large files is time taking task and not really smooth Review collected by and hosted on G2.com.

What problems is Unblu solving and how is that benefiting you?

We were able to cater customer complaints over live chat or video conference which lead to better customer experience Review collected by and hosted on G2.com.

AJ
Data Scientists
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Unblu?

Product enabled with Genrative AI to enhance the customer relationship experience Review collected by and hosted on G2.com.

What do you dislike about Unblu?

I have experience any bad about product. Review collected by and hosted on G2.com.

What problems is Unblu solving and how is that benefiting you?

This product provides personalized support through conversational interfaces like Gen AI enabled messaging apps, chatbots, and virtual assistants. Review collected by and hosted on G2.com.

SS
Seller Support Associate Sr.
Consumer Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Unblu?

It is a great platform that empower financial organization to develop trusting and value generating relationships through hybrid engagement solutions. Review collected by and hosted on G2.com.

What do you dislike about Unblu?

There is nothing I dislike aboy unblu, everything is great. Review collected by and hosted on G2.com.

What problems is Unblu solving and how is that benefiting you?

It empowers us to develop trusting and value generating relationship through hybrid engagementsolution. Review collected by and hosted on G2.com.

SB
Sr. Vendor Support Associate
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Unblu?

The best thing about Unblu is that it helps in maintaing relationship with clients. Review collected by and hosted on G2.com.

What do you dislike about Unblu?

There is nothing dislike about UNBLU because it is very smooth Review collected by and hosted on G2.com.

What problems is Unblu solving and how is that benefiting you?

It helps to communicate conviniently with the clients. Review collected by and hosted on G2.com.

AM
SPS associate (L3)
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Unblu?

The co-browsing feature is particularly impressive. allowing agents to guide customer through complex forms or processes in real time Review collected by and hosted on G2.com.

What do you dislike about Unblu?

advance function may require additional training Review collected by and hosted on G2.com.

What problems is Unblu solving and how is that benefiting you?

helping in customer engagement Review collected by and hosted on G2.com.