Umnico Pros and Cons

One thing I initially appreciated about Umnico was its user-friendly interface, but it turned out to be incomplete. The web version of the site is in English, while the mobile apps are only available in Russian, which created inconsistency and made it harder to use across different devices. Review collected by and hosted on G2.com.

I had a frustrating experience with Umnico. Despite stopping the use of their service and contacting support multiple times to cancel my account, I was still charged repeatedly. The cancellation process didn’t work on their platform, and even after notifying them well in advance, I continued to receive charges—months after I last logged in. It feels unfair and unprofessional to charge customers after they’ve clearly requested to cancel. I wouldn’t recommend this service due to their lack of response and transparency regarding cancellations. Review collected by and hosted on G2.com.

Liked the ease of use. Very clear understanding of our needs. The company does not clutter the functionality with unnecessary things - only what is necessary for work. Ease of integration. Excellent support service Review collected by and hosted on G2.com.

Have not found any shortcomings, completely satisfied with the platform and the company Review collected by and hosted on G2.com.

Umnico stands out in the live chat market with its robust functionality. It goes beyond basic chat by offering features like customer identification, real-time chat, file sharing with delivery receipts (even on WhatsApp!), and a sleek, user-friendly interface. In addition, the seamless integration makes it a breeze to manage all our communication needs in one place. Review collected by and hosted on G2.com.

There's one area for improvement: messenger integration stability. While Umnico integrates with social media and messaging apps, I've encountered occasional hiccups with the connection. It would be ideal if the integration was iron-clad to ensure consistent communication across all channels. Review collected by and hosted on G2.com.

Umnico excels in providing omnichannel communication capabilities, allowing me to interact seamlessly with customers across multiple channels, including popular messengers (WhatsApp, Telegram, Facebook Messenger). It also facilitates effective lead tracking and management, helping capture, organize, and nurture leads efficiently. Review collected by and hosted on G2.com.

While Umnico offers CRM integration capabilities, we faced integration challenges and require additional customization to seamlessly integrate Umnico with current sales tools. Ensuring smooth integration without data loss or compatibility issues is essential for maintaining operational continuity. Review collected by and hosted on G2.com.

Umnico provides a user-friendly CRM combined with instant messaging functionality and VoIP to communicate with clients seamlessly. Instead of using several tools simultaneously, our team leverage one with effortlessly. Review collected by and hosted on G2.com.

This service is relatively young and lacks integration with other important business environment such as Google Analytics, however, we can live with it. Review collected by and hosted on G2.com.

I enjoy Umnico Live Chat. It is probably the best chat for small businesses. It installes easy and works great. Really good and fastest way of connecting with my customers. The thibg I like about Umnico the most is customers identification, so I can see who is on my website at the given moment and engage the buyers. Review collected by and hosted on G2.com.

The price becomes a little bit higher when you have multiple users and need to add instant messengers, however, I can assure you that amy smart business will get a return on that in a short term. Your mobile app need improvement because it comes with very limited options. Review collected by and hosted on G2.com.

75%+ of our text messages came through instant messengers, such as WhatsApp and Facebook Messenger. We were able to optimize inquiries processing with Umnico, and increased the effectiveness of our service by reducing the response time. We also employ some additional channels - social media to engage more customers. Review collected by and hosted on G2.com.

Can not see any disadvantages so far. My team has unboarded Umnico in a few days and started dealing with inquiries right away with no training at all. Review collected by and hosted on G2.com.

Like Umnico a lot since it allows my team to chat with users via multiple WhatsApp and Telegram accounts without business verification on Facebook. We tag chats, make notes, store all records in one cloud-based system and move inquiries down the status pipeline, which is awesome and supports conversion Review collected by and hosted on G2.com.

There are some minor glitches in the system; it fills like it has not yet been localized properly. However, I can live with it. Once in a while, I encounter WhatsApp connectivity issues, but it's usually solved in a clicks Review collected by and hosted on G2.com.

Umnico helped us provide our actual clients with instant responses 24/7 via messaging apps, which appeared to be the most convenient channel for our users. The service also helped us improve our response times and SLA. Review collected by and hosted on G2.com.

Please improve the stability of your WhatsApp integration. It disconnected a few times and I was forced to reconnect it manually. Plus, it will be an advantage if you add WhatsApp message to email forwarding functionality. Review collected by and hosted on G2.com.

I really love your Inbox, which helps me to stay in touch with my customers on a daily basis. I can also integrate and use several WhatsApp Business accounts at ones and blast messages across my client database. Automation settings are not complicated at all, so even my mature employees can set up trigger and auto-replies, it saves us some time. Review collected by and hosted on G2.com.

The service is poorly localized into German and Spanish. Although your complementary live chat comes with comprehensive functionality, it lacks CMS support so I had to install it manually. Review collected by and hosted on G2.com.