Umnico Pros and Cons

Umnico has a strong focus on innovation. They continuously keep up with the latest trends and advancements in customer experience, digital transformation, and data analytics. This enables them to provide cutting-edge solutions that help businesses stay competitive in the rapidly evolving digital landscape. Review collected by and hosted on G2.com.

Umnico's services may involve certain costs, and businesses should carefully evaluate whether their pricing aligns with the budget and resources available. It's important to consider the value and potential return on investment (ROI) that Umnico can provide in relation to their fees. Review collected by and hosted on G2.com.

We use Umnico Messaging API to leverage Whatsapp, Viber and Facebook Messenger functionality in our service. There was no need to install 3 APIs and use their commands. Also Umnico supports the integration with one of the largest aftermaerket listings in Eastern Europe. Review collected by and hosted on G2.com.

I have to admit that Umnico's technical support is really slow and not always competent in SDK and API utilization. WhatsApp connection bounces sometime. Other things are great. Review collected by and hosted on G2.com.

Relly easy to use interface that allows you to set-up any business messenger in minutes. Umnico also offers a comprehensive set of services to help businesses improve their digital capabilities and drive growth. Your chat widget and traffic insights are amazing. Review collected by and hosted on G2.com.

I cannot find any reasons not to use Umnico as a solid all-in-one messenger, beside its pricing. Although there are some free solutions available on the market, Umnico offers a reasonable subscription cost which is easy to monetize even for freelancers and in small business. Review collected by and hosted on G2.com.

Our sales use this software everyday to engage with our users and answer their queries. The experience is good so far - the support from the Umnico to integrate and unite various messengers is also very good. Review collected by and hosted on G2.com.

Nothing that I can think of at the moment. Perhaps it will be advantageous if Umnico adds customer data upload as a feature, as well as Slack integration to work in a team more effectively Review collected by and hosted on G2.com.

Nicely developed CRM system that is text-communication focused and utilizes over twenty messengers and social media. You can easily use multiple WhatsApp accounts in one window, which also makes Umnico a brilliant business messenger. Review collected by and hosted on G2.com.

Its application for iOS still lacks the necessary functionality and analytics. Some notifications do not go through. However, I believe that it will be fixed in a short run Review collected by and hosted on G2.com.

This well-designed team tool enhances internal workflows for external communication. One of the most impressive features of the platform is its automation capabilities, which have helped me streamline and maintain consistency in client-facing interactions via email and WhatsApp Review collected by and hosted on G2.com.

However, I did face some challenges when setting up the WhatsApp Business API, but the support team eventually assisted me, albeit with some delay in response time. Review collected by and hosted on G2.com.

Umnico helps me stay in touch with many of my partners via multiple Viber accounts. Furthermore, I’m able to utilize other popular messengers, such as Facebook Messenger and WhatsApp, and forward chats among them. Digital pipeline is another feature I appreciate a lot that lets tasks be “done”. Review collected by and hosted on G2.com.

Although this all in one messenger is evolving, it still lacks CRM and analytics tool integration features. Umnico provides some essential analytics about your website visitors and communication performance, but there is no option of extending it today. Review collected by and hosted on G2.com.

Umnico combines the functionality of multiple instant messengers, such as WhatsApp, Instagram, FB Messenger, into a single chat center. Moreover, it has a sales funnel, which makes it easy to get some fings done and set statuses. Review collected by and hosted on G2.com.

Although Umnico provides my business with all essential communication channels, this service still lacks some vital integrations, especially in the Asian region. For instance, WeChat is not supported yet. However, I bet the Umnico team is working on that Review collected by and hosted on G2.com.

The integrations with social media and messengers work nearly perfectly all the time. Chats happen in real time with no delays, and you can send various files and view delivery status in WhatsApp, which not every integration supports. The app's interface is sleek and intuitive. Not a single member of our support team had trouble transitioning to it. Review collected by and hosted on G2.com.

Would be great to see more integrations with popular business apps and CRMs, as well as other messaging apps, to provide truly all-around support through the platform. Review collected by and hosted on G2.com.