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Integrates very well with a lot of other programs
53 UltraTax CS Reviews
Overall Review Sentiment for UltraTax CS
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... There are good things but - the customer service is so poor, it overshadows all good. They may not have enough people. Grew too fast perhaps. Lining up their pockets became too important. Review collected by and hosted on G2.com.
Customer support. 2+ hours on the phone to get to an agent who does not know and forwards you call to "nobody" - this happened to me at least 5 times in the last 30 days. Hmm. Review collected by and hosted on G2.com.
It is a very comprehensive tax software that integrates with fixed asset manager and onvio Review collected by and hosted on G2.com.
I don't like that it is slow. Other software is faster. Regarding input Review collected by and hosted on G2.com.
Not having the software is what I liked best Review collected by and hosted on G2.com.
What do I dislike..... EVERYTHING...Support is awful knows absolutely nothing. We are an inhouse tax department and only have to file 1 return for federal and a bunch of states. Let's just say it would have been quicker to do it by hand and using excel. We have to make alot of adjustments for our state returns because we are a partnership and HEAVEN HELP YOU if you have to make adjustments. Buying this software was the biggest mistake. I am basically having to over ride most of the tax return in the form screen. I also, have to reallocate most of the special allocations even though I have the box checked to keep them the same as the federal. Also, waiting forever for anything to download and/or print is insane. I spend so much wasted time waiting on returns to print so I can check them since using the form view does not give you all the statements, etc. Also, paying for useless support.... Review collected by and hosted on G2.com.
What I like best is how easy to use Ultra Tax CS is, it is very user friendly and easy to navigate. I enjoy being able to catogize information and click through diffrent tabs to enter in information. Review collected by and hosted on G2.com.
What I dislike about Ultra Tax CS? Currently there is nothing that I dislike. It is working well. No complaints. Review collected by and hosted on G2.com.
The program housed on an in house server is a great product. Our firm has used Ultratax for over 20 years. Review collected by and hosted on G2.com.
We switched to the virtual office product at our sales persons recommendation. This was the worst mistake we have ever done. At first it was great, but Thomson Reuters has not taken care of their customers with numerous outages and slow performance. We have missed deadlines and had to send staff home because the Thompson Reuters servers keep going down or have issues. It is time to look for a more reliable vendor. Tax season is 13 weeks of high intensity work. When you have an arrogant vendor that doesn't care about its' customers it is time to move on. Review collected by and hosted on G2.com.
Nothing. The entire experience has been regrettable. Review collected by and hosted on G2.com.
Hidden fees. Misleading sales practices. Inaccessible / unavailable poor support for which you are charged if you have the time and patience for a one hour plus hold. Basic features not present. Unstable technology platform - crashing multiple times during my brief attempt to use. Unreasonable refund policy. Review collected by and hosted on G2.com.
I love how quick it is to file returns on these programs. I work in a small accounting firm and during tax season Ultra Tax is our go-to program to file tax returns. I learned very quickly and have been able to train my assistant up front on using this program as well. Review collected by and hosted on G2.com.
nothing inconvenient to me regarding this program. There are sometimes issues with it freezing but other than that, no issues. Review collected by and hosted on G2.com.
The platform is generally a good one and efficient to navigate. Review collected by and hosted on G2.com.
Unfortunately, over the past year or two Customer Service has gone downhill in courtesy and, worse, in knowledge and technical skill. The wait time this year during slow season is over an hour (and counting) and will probably be worse during busy season. Being in the service industry we are used to a certain level of goodwill during business related conversations, as well as competence and knowledge, and a wait time that does not waste a greater part of a day. We hope Ultra Tax takes the hint and makes an effort to bring back the excellent level of service they had in the past. Review collected by and hosted on G2.com.
