--- title: UJET Reviews meta_title: 'UJET Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1130 reviews by the users' company size, role or industry to find out how UJET works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 1130 scale: '5' date_modified: '2026-07-03' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # UJET Reviews **Vendor:** UJET **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,130 ## About UJET UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world. ## UJET Pros & Cons **What users like:** - Users find UJET's platform to be **easy to use** , enhancing their experience with intuitive navigation and helpful features. (51 reviews) - Users love UJET's **high call quality** and **user-friendly features** , enhancing efficiency and customer support interactions. (34 reviews) - Users commend UJET for its **efficiency** , highlighting its user-friendly design and seamless integration for optimal performance. (20 reviews) - Users find UJET to be **user-friendly and efficient** , enhancing daily communication and organization effortlessly. (19 reviews) - Users commend the **user-friendly interface** of UJET, praising its ease of navigation and simplicity without sacrificing capability. (17 reviews) - Integrations (16 reviews) - Users find UJET **intuitive and easy to use** , enhancing work efficiency and ensuring user-friendly interactions. (16 reviews) - Navigation Ease (13 reviews) - User Interface (11 reviews) - Chat Features (10 reviews) **What users dislike:** - Users note a **slow loading** experience during peak hours, impacting response times and overall efficiency. (15 reviews) - Users notice an occasional **slow speed** with UJET, experiencing delays despite good connectivity, though it's manageable. (11 reviews) - Users experience **slow performance** with UJET, particularly during peak hours, affecting response times and causing frustration. (8 reviews) - Users experience **technical issues** with UJET, including crashes and freezes that disrupt workflow during critical tasks. (8 reviews) - Users experience **software glitches** with UJET, including freezing and UI issues that disrupt their workflow. (7 reviews) - Users experience **workflow disruption** with UJET due to crashes when multiple tabs or tools are open, causing frustrating delays. (7 reviews) - Users report persistent **bugs** causing notification glitches, mispunch issues, and unexpected logouts, disrupting their experience. (6 reviews) - Users face **dialer issues** with UJET, affecting incoming calls and call status changes during outbound calls. (4 reviews) - Software Bugs (4 reviews) - Time Consumption (4 reviews) ## UJET Reviews ### 1. Using of Ujet **Rating:** 5.0/5.0 stars **Reviewed by:** Michael B. | customer support, Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about UJET?** It can use to communicate out bound or inbound call to a customer and can use to support the customers need. We used ujet for working and to tag if we whether going to meeting ,breaks or lunch. **What do you dislike about UJET?** mispunch on ujet can caused call outs from the higher ops and errors occurs . **What problems is UJET solving and how is that benefiting you?** It solve on communicating with people , easy to use and to navigate . There's no error can experience using the Ujet . ### 2. Ujet is cool **Rating:** 5.0/5.0 stars **Reviewed by:** Vicky Anne F. | Call Center representative, Enterprise (> 1000 emp.) **Reviewed Date:** October 08, 2025 **What do you like best about UJET?** Ujet is enjoyable to use and helps make my work easier. And when using the Ujet it is easy to use like friendly user **What do you dislike about UJET?** Nothing Ujet is perfect it makes my work more effective and efficeint **What problems is UJET solving and how is that benefiting you?** UJET have the option to full up the information of the caller and the processed that you made with the R ### 3. Effortless Navigation and Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Johnny F. | Customer Service Representative, Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2025 **What do you like best about UJET?** Easy to navigate can contact customer support easily if there' a problem. **What do you dislike about UJET?** Nothing so far, it's still giving me the easy to navifate vibe. **What problems is UJET solving and how is that benefiting you?** It's solved the communication between the caller and the customer. ### 4. My Experience using UJET **Rating:** 5.0/5.0 stars **Reviewed by:** LJ P. | Subject Matter Expert, Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2025 **What do you like best about UJET?** I like how color-coded aux were. And it was more manageable now compared before. Also, it is easy to navigate **What do you dislike about UJET?** None, so far. I like the UJET now compared to its interface before **What problems is UJET solving and how is that benefiting you?** It solved our issue with calling third-party and also when the caller were having issues, we have the option to hung up and callback ### 5. Effortless Communication with Ujet's User-Friendly Features **Rating:** 5.0/5.0 stars **Reviewed by:** Marimar T. | Customer Service Representatives, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2025 **What do you like best about UJET?** Ujet has a features that can easily use whenever receiving calls, chats or emails **What do you dislike about UJET?** Nothing, Ujet is having a good features in come to communication **What problems is UJET solving and how is that benefiting you?** Ujet resolves problems in communication with client and we receive benefit by having good interaction ### 6. Multiple Options and Clear Stats Make UJET Stand Out **Rating:** 5.0/5.0 stars **Reviewed by:** Lea M. | Customer Representative, Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2025 **What do you like best about UJET?** What I like about UJET is that they have a multiple option, and you can see your stats. **What do you dislike about UJET?** None. Everything is good and working properly. **What problems is UJET solving and how is that benefiting you?** Since the UJET have a multiple options, IF I need to go to bathroom, or I need to do an urgent matter I can tag BIO break and if we have a meeting I can tag meeting so it's very helpful so that I can, I identify the aux that I need. ### 7. Ujet review feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Aileen L. | Customer service support, Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about UJET?** Ujet are useful and helpful tools in receiving calls and doing outbound calls. It easily to change tagging once needed. **What do you dislike about UJET?** So far, all good in ujet not experiencing any issues. **What problems is UJET solving and how is that benefiting you?** Once needed to do outbound calls it was easy to use. ### 8. Easy-to-Navigate Features Make UJET a Breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Renalyn B. | Customer service, Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2025 **What do you like best about UJET?** The ujet features are easy to navigate and best to use **What do you dislike about UJET?** There are no major issues, although it does occasionally experience some latency. However, this is still manageable. **What problems is UJET solving and how is that benefiting you?** As a customer service agent, I find this tool beneficial because it allows me to easily navigate customer information within our system. This makes my work more efficient and helps me assist customers more effectively. ### 9. Useful **Rating:** 4.5/5.0 stars **Reviewed by:** Gevelene V. | Customer Service, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about UJET?** It makes the contact easier for both the agent and customer. **What do you dislike about UJET?** When there are technicalities that needs to be resolved for couple of hours. **What problems is UJET solving and how is that benefiting you?** BPO industry ### 10. The best tool for me when in comes to interactions with customers. Easier to support customers **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremiah T. | Customer service representative, Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2024 **What do you like best about UJET?** I like that it is user friendly and very easy to use. It also has a very effective interface. It makes the job and interacting with customers very convenient. Ujet makes it possible to support customers easier. **What do you dislike about UJET?** Nothing so far. We use it in our everyday jobs and it has been helping us alot. Makes work alot easier. **What problems is UJET solving and how is that benefiting you?** UJET makes it possible for me to interact with customers smoothly. Makes it a lot easier to assist customers with their concerns. I also like that it includes my performance as well with real time updates. ### 11. Efficient and Easy to Navigate—A Pleasure to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Angelie Kyla D. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2025 **What do you like best about UJET?** Efficiency to use and easy to navigate, i also like how it was designed. **What do you dislike about UJET?** None, all the feautures of ujet is efficient. However sometimes there is an issue occured like it is automatically set as unavailable. **What problems is UJET solving and how is that benefiting you?** It resolved how the call flows since it is easy to use. ### 12. Unified Communication Channels Make Support Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Mary Grace L. | Call center agent, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2025 **What do you like best about UJET?** Ujet’s ability to communicate channels like voice and chat into one platform, making customer support smoother and more efficient. **What do you dislike about UJET?** There have been some glitches or slowdowns, especially during peak hours or when handling a high volume of calls. **What problems is UJET solving and how is that benefiting you?** I was able to use it during call and chats. ### 13. Very helpull and friendly use **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander M. | Customer service support, Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about UJET?** It's easy to access and find all information needed, every the history of transaction **What do you dislike about UJET?** Sometime getting error, and having difficult to troubleshoot issue **What problems is UJET solving and how is that benefiting you?** Documentation of conversation ### 14. Ujet efficiency **Rating:** 3.0/5.0 stars **Reviewed by:** Marjorie D. | Social Media Moderator, Outsourcing/Offshoring, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2024 **What do you like best about UJET?** What I like best about UJET is accuracy of log in time. Additionally, it's nice that we can log in now through SSO so we no longer have to type our email every log in. Haven't got the chance to contact support yet as I haven't encountered any issues for the past 9 mnths I've been using this tool in our company. Lastly, the user interface (UI) is intuitive / has user-friendly setup which makes the experience when utilizing it always smooth and seamless that basically makes it designed with usability in mind. **What do you dislike about UJET?** Nothing, I don't dislike anything about UJET. **What problems is UJET solving and how is that benefiting you?** The problems that UJET is solving and how it's benefiting me is accuracy of log in time. Additionally, it's nice that we can log in now through SSO so we no longer have to type our email every log in. Haven't got the chance to contact support yet as I haven't encountered any issues for the past 9 mnths I've been using this tool in our company. Lastly, the user interface (UI) is intuitive / has user-friendly setup which makes the experience when utilizing it always smooth and seamless that basically makes it designed with usability in mind. ### 15. Effortlessly Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Adams B. | SME, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2025 **What do you like best about UJET?** easy to use and provide easy access to all **What do you dislike about UJET?** none of the since the Ujet is very easy to work on **What problems is UJET solving and how is that benefiting you?** out bound is easier when doing ### 16. UJET THE EASIEST WAY TO GET YOU GOING! **Rating:** 5.0/5.0 stars **Reviewed by:** Princess Shaira C. | Customer Service Role, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2025 **What do you like best about UJET?** I like this app because it's user friendly. Fast and reliable. Ease of implementation and it has number of features and ease of integration. **What do you dislike about UJET?** I can't find any dislikes with this app. The app really made my life more comfortable and work life balance! **What problems is UJET solving and how is that benefiting you?** Technical issues like there is an error to the app which can be fixed quickly. ### 17. UJET Remains a Great Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Nelson Jr. A. | Customer Service Advocate, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2024 **What do you like best about UJET?** What I like the best about UJET still remain great. I was really amaze and impress on how this tool very ease to use and easy to navigate. It's user-interface easy to understand even though the beginner whose using it is able to perform the job effectively. **What do you dislike about UJET?** What is least helpful about UJET is that sometime when I loggedin UJET inside it's integrated Kustomer application, it took sometime for me to be able to login. However, this also fixed when I'm using stand alone UJET. It's still really great! **What problems is UJET solving and how is that benefiting you?** This would be the same as previously, the color of the whole UJET will be different in every changed the auxes like break, lunch and etc. However, UJET updated in a simple and easy color to white. This is great for viewing since the only color will change is only in the button itself and not in the whole UJET interface. Additionally, the call button and outbound was update to start call which is really awesome for us to understand as quickly as possible when doing outbound call. ### 18. An Honest Assessment of Ujet **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2025 **What do you like best about UJET?** The platform’s modern, clean interface makes it easy for agents to navigate and manage customer interactions efficiently, reducing training time and improving productivity. **What do you dislike about UJET?** There are occasional problems with calls dropping or audio glitches, which can interfere with communication and call monitoring **What problems is UJET solving and how is that benefiting you?** UJET captures and passes along rich customer journey data—such as recent orders, time spent on FAQ pages, or search queries—to agents before the conversation begins. ### 19. UJET Makes Logging In Easy, But Occasional Delays Are Frustrating **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about UJET?** i find ujet very helpful especially when it comes to logging in **What do you dislike about UJET?** what i dislike about ujet is that sometimes it has a delay **What problems is UJET solving and how is that benefiting you?** When i need to transfer calls to other department its easy for me to transfer ### 20. Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Louie Jay R. | Customer Service Representative, Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about UJET?** The good thing about Ujet is that you can monitor your calls and auxes. As an agent, Ujet helps me a lot to be productive at work. You can properly hold your callers, and aside from that, you can prepare your next aux while you're still on the call so that after your call, it will automatically change to the aux you've chosen. **What do you dislike about UJET?** I don't see anything that had least with ujet because for me its feature is perfect and pefect to us in any instance. **What problems is UJET solving and how is that benefiting you?** One of the best that I most like ujet is that it help me to be more productive. By the help of this platform it maximize my skills and gain hardwork. I am a customer service representative and one of my skilling is doing outbound calls. With the help of ujet it really easy to communicate and reach out the customer with confidence. ### 21. Ujet give me a confidence to be a call center agent **Rating:** 5.0/5.0 stars **Reviewed by:** Jay Mark A. | Customer Service Representative, Outsourcing/Offshoring, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2024 **What do you like best about UJET?** Ease of Use unlike the other software because as a Customer support its important to us this kind of software. Theres so many number of features like the aux or status after the call. Ease of implementation and frequency of use. **What do you dislike about UJET?** So far i dont know i dislike on ujet so far im happy to be a user of this application. **What problems is UJET solving and how is that benefiting you?** Easy to transfer the call and specially the next action after the call because i need to make a note after a call. Since it has a next action i wont receive a call as long i didnt forgot to change the next action. ### 22. I am satisfied on how UJET help us with our task, excellent phone system for making calls and chats. **Rating:** 5.0/5.0 stars **Reviewed by:** Dale Cridan A. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2024 **What do you like best about UJET?** The user interface and it was user friendly. I always use UJET and the perfomance is very well. Very useful on receiving call and chats. And customer support always response promptly. **What do you dislike about UJET?** None so far, the tool is so useful and make our job easy. Ease of use. **What problems is UJET solving and how is that benefiting you?** UJET help us to resolve issue with our customers by sending and receiving response in timely manner. UJET was able to provide us to make our interaction easy. ### 23. AMAZING UJET! **Rating:** 4.5/5.0 stars **Reviewed by:** Vhon Jericho R. | Customer Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about UJET?** You can easily set the next status and it's very helpful to us becuase it's save us a time. We can easily navigate the ujet even my grandmother can used this. I love the new update also!! **What do you dislike about UJET?** When you try to refresh the website/ujet it will turn white for a few mins. Which is causing us for a delay. **What problems is UJET solving and how is that benefiting you?** It helps us to assist the customer, productivity improvement. ### 24. Ujet exceeded expectations and proved to be exceptionally valuable. **Rating:** 5.0/5.0 stars **Reviewed by:** Zennith Joy A. | Customer Service Represenatative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2024 **What do you like best about UJET?** Ujet is immensely helpful for assisting our customers. Its user-friendly design and seamless integration make it an invaluable tool for customer support, significantly enhancing my efficiency. **What do you dislike about UJET?** There’s nothing about Ujet that I dislike. **What problems is UJET solving and how is that benefiting you?** UJET seamlessly integrates multiple communication channels—voice, chat, email, and messaging apps—into a single, unified platform. This consolidation streamlines customer interactions and agent workflows, leading to a more efficient and cohesive support experience. ### 25. The features of UJET that made our daily lives easier in assisting our customers efficiently **Rating:** 5.0/5.0 stars **Reviewed by:** Jannice Gwen A. | Subject Matter Expert, Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2024 **What do you like best about UJET?** UJET has a lot of features that helps us assist our customers through chat, email and phone calls. We always use UJET whether we take inbound and outbound calls, replying to emails of customers and receiving chats. When it comes to its chat features, there has been a recent update where in when customers are unresponsive, it gets automatically get dismissed by our system and the next agent who will receive the chat will be able to see the previous conversation which give the customers a good experience from customer support as they won't have to repeat themselves again and can be assisted further. The UJET tool also is not that hard to follow as it has options that can easily understood by its users . Also, The software has an excellent ease of integration with other third-party services we have such as Kustomer.com **What do you dislike about UJET?** None so far, my experience with UJET is great **What problems is UJET solving and how is that benefiting you?** It helps me to easily identify the customer and be provided with their details on another third-party service which is Kustomer. It also helps us communicate with our customers in a timely manner ### 26. UJET: A Friendly User and Best tool for BPO **Rating:** 5.0/5.0 stars **Reviewed by:** Christian Jowald P. | Customer Service Representative, Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2024 **What do you like best about UJET?** What I like and best about Ujet is that it has multiple purposes such as Monitoring all the calls and chats as well as the status of each customer service that is online and using it. **What do you dislike about UJET?** So far with my experience using Ujet, it is always positive as there is almost no room for error with the system. **What problems is UJET solving and how is that benefiting you?** All kind of problems that our client is facing during their time of using our Products / Services, Ujet helps me as it is the tool that we are using to communicate with our clients and benefits the company as it is a great tool. ### 27. How Ujet help us **Rating:** 5.0/5.0 stars **Reviewed by:** Jayson C. | Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about UJET?** For me Ujet makes our work become easier and lighter. It is also very convenient to use. It helps us to know the information of our guest/host during the verification process. **What do you dislike about UJET?** I don't any dislikement from UJET since it has been very useful on our everyday work. **What problems is UJET solving and how is that benefiting you?** Ujet allow me to help customer in regards with their account issues, verification process. We can transfer directly our host/guest on that support they need if there is problem encountered ### 28. Ujet has the most amazing software ever!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2021 **What do you like best about UJET?** It allows us to answer many calls very quickly. It has multiple aux codes to show the state I am in if I am not ready to take calls. It shows the number of calls we have waiting in the queue. Ujet also allows the agent to log in on time without delays. Altogether it has been better than other software I've used while working in the customer service industry. **What do you dislike about UJET?** It doesn't show how long you've been on available aux. Sometimes the calls are considered skipped when Ujet doesn't auto-answer. The stats displayed aren't always accurate. There is sometimes a delay when logging out of Ujet. **Recommendations to others considering UJET:** Ujet has offered nothing but excellent use. I barely have any issues when dealing with the software. It has an easy login and out process. I promise you will make the best decision to choose Ujet. I was so happy that it was effortless to use when introduced to it. Best decision ever!!! You will not go wrong by choosing Ujet. **What problems is UJET solving and how is that benefiting you?** I take customer service calls from senior citizens. It's called the senior support line. We help senior customers navigate an app called Instacart, which allows older people to get assistance with placing grocery orders and creating accounts on the app or website. It offers agents that are patient with the elderly because they always need extra guidance when dealing with modern technology. ### 29. Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Arnold R. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about UJET?** Ujet comes with various function as a user. One of many things I like about this tool is it's real time work status and It also allow us to take calls, chat, or email with auto populated information from the IVR. I use it daily and it's very easy to manage. **What do you dislike about UJET?** I have not encountered any issues that hinders me to perform my job using this tool. Though, there are instances of latency and audio issues but not frequent and easy to fix. **What problems is UJET solving and how is that benefiting you?** As a daily user, I need to take chats and emails. This tool help me to manage my work status and serves as a communication tool to our customers. On top of it's smooth function. it's ability to auto populate the customer details it's truly amazing. ### 30. USERFRIENDLY **Rating:** 4.5/5.0 stars **Reviewed by:** Marck Lowie G. | SUPERVISOR, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about UJET?** What I like about UJET are it's feature itself: -The feature consolidating all reports. -Easy filter searches making our reports more reliable and congruent. -User initiated and friendly, helping us to consolidate reports to all available time needed. - A tool that is very dependable and I frequently used. - Reliable customer support whenever needed - Integration of reports from all GEO needed **What do you dislike about UJET?** Least helpful will be its interface and tab that sometimes needed to show all **What problems is UJET solving and how is that benefiting you?** UJET Helps us generate: - reporting of available agents - reporting of aux statuses of members - reporting and giving out the efficiency of a team per queue and it's SLA - real time SLA view ### 31. UJET for seamless communication **Rating:** 5.0/5.0 stars **Reviewed by:** Charlene B. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about UJET?** What I like about UJET is, it helps us have seamless conversation with our customers. As a call center agent that has been working in the BPO Industry for quite sometime, UJET is the first tool for communication that I found very easy to use. Whenever I am using UJET, it feels like I am using my phone, it helps me easily transfer calls, answer calls, conduct outbound calls and mute or hold the calls if necessarry. So far, I haven't encountered any missess nor issues with UJET which is helpful for my productivity at work. Ujet also helps me track my productivity at work. And changing auxes has never been this quick. With UJET, it enhanced the way I take calls from my customers and meet their expectation. And I will surely continue enjoiying using UJET for my work. **What do you dislike about UJET?** What I don't like about UJET is sometimes when I am using the standalone, I am having a hard time connecting my headset. But this issue is fixable within a minute. So far, I have no issues with UJET but I will be looking forward for its updates. **What problems is UJET solving and how is that benefiting you?** UJET is solving my challenges in taking calls. Based on my experience from other BPO Companies, their tool for taking calls normally just receive calls. But with UJET, it helped me prepare myself to take calls and because it lets you know when a call is about to start, as an individual who sometimes tends to be pre-occupied with other tasks, I tend to miss receiving calls from my customers or sometimes I tend to let them wait on the line. UJET heped me became efficient with taking calls and assisting my customers. ### 32. How good UJET is **Rating:** 5.0/5.0 stars **Reviewed by:** Hanjin Micko O. | CSR, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2024 **What do you like best about UJET?** I like it the most as this is a way for us to communicate with our customers for daily basis, in that way we can help support to our customer. It also easy to use as the customer make implementation and as we use it all the time to interact and it has a great features such us hold button, easy to deal with and access and in that way make a intergation and customer support **What do you dislike about UJET?** Sometimes it gives a error or that won't allow us to communicate it our customers **What problems is UJET solving and how is that benefiting you?** We can communicate using this app and it helps us to solve customers concern easily ### 33. Life Saver! **Rating:** 5.0/5.0 stars **Reviewed by:** John Renan R. | Team Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2024 **What do you like best about UJET?** As a supervisor, it really helps me with my day to day reporting for call handing total hours and very user friendly. Not only easy to navigate but also it works as an indicator for auxes status. **What do you dislike about UJET?** There are some occasions of latency perhaps due to number of users but it does not reduce it's overall function. **What problems is UJET solving and how is that benefiting you?** Ujet helps me idetinfy my team's overall average handling time on a daily basis, not only that but for payroll purpose as well. It determines the number of hours the agents are productive. ### 34. UJET makes my life better **Rating:** 5.0/5.0 stars **Reviewed by:** Amado J. | Customer Service representative, Outsourcing/Offshoring, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2024 **What do you like best about UJET?** I like about the UJET is very easy to use and it gives me happiness when it comes to my work and its very easy to navigate its very amazing and nice. I use th UJET everday in my work **What do you dislike about UJET?** For me UJET is very frienly app ad there is no reason to me to dislike this amazing app and if I will rate UJET i will rate it as 10 out of 10 easy to use and easy to naviagte. **What problems is UJET solving and how is that benefiting you?** UJET helps me a lot when it comes to my work and it soived everything that I need when it comes pn my job as a call center agent ### 35. UJET Data **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel Alejandro R. | Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about UJET?** One notable aspect of UJET that many users appreciate is its omnichannel approach to customer support. UJET seamlessly integrates various communication channels like voice, chat, email, and messaging apps into a unified platform. This consolidation simplifies customer interactions and agent workflows, resulting in a more efficient and cohesive support experience. Additionally, UJET's emphasis on modern features such as AI-powered automation and analytics empowers organizations to deliver personalized, proactive support, ultimately enhancing customer satisfaction and loyalty. **What do you dislike about UJET?** While UJET offers a comprehensive suite of features for customer support, some users have noted certain areas for improvement. Common concerns may include the complexity of the platform's setup and configuration, which can be daunting for users unfamiliar with advanced technology solutions. Additionally, there might be occasional issues with system stability or integration compatibility, impacting the smooth operation of customer support processes. However, it's important to note that experiences can vary, and addressing these challenges through ongoing updates and support can further enhance UJET's usability and effectiveness. **What problems is UJET solving and how is that benefiting you?** UJET effectively tackles a range of challenges inherent in modern customer support operations, ultimately benefiting users through streamlined processes and improved customer experiences. By providing a unified platform that integrates various communication channels and support tools, UJET simplifies agent workflows, enhances efficiency, and reduces response times. This consolidation enables organizations to deliver more personalized and consistent support across channels, leading to higher customer satisfaction and retention. Additionally, UJET's advanced analytics capabilities empower businesses to gain deeper insights into customer interactions, enabling data-driven decision-making and continuous improvement of support strategies. Overall, UJET's solutions help optimize resource utilization, increase operational efficiency, and ultimately drive business growth through enhanced customer relationships. ### 36. Ujet is a game changer for us customer service representatives **Rating:** 5.0/5.0 stars **Reviewed by:** Shenlee S. | Customer Service Representative, Outsourcing/Offshoring, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2024 **What do you like best about UJET?** I love how it's easy to use. This gives me a light work. Especially during live chat and call. Amount of feautures is not overwhelming so it's easy for me to use it and did not give me hard time using it. As customer support it's important to have an easy tools for us to work efficiently. **What do you dislike about UJET?** I don't have anything I dislike about ujet **What problems is UJET solving and how is that benefiting you?** As a customer support we have different line of business and also we're on different places and countries so by the help of ujet it's easy to transfer our customer to it's designated departments. ### 37. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Lester Mae S. | CSR, Enterprise (> 1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about UJET?** It gives an easy access everytime chat or email, and call. Ujet are very useful. **What do you dislike about UJET?** It cannot capture the customer satisfaction ratings automatically. **What problems is UJET solving and how is that benefiting you?** Ujet is useful for the fast pace transaction chat email and calls. ### 38. The most reliable communications solutions for contact centers. **Rating:** 5.0/5.0 stars **Reviewed by:** Sean J. | Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about UJET?** I really like that with UJET, you don't have to worry about getting disconnected while away or on break. Also UJET supports multi communication channels, specially for my team, that is very important as I have teammates who's supporting chat, email, and voice channels. **What do you dislike about UJET?** Only thing that I would like for UJET to improve is the response time when changing status. Sometimes it is slow but sometimes it is fast. **What problems is UJET solving and how is that benefiting you?** It helps us track how many minutes we are already with our contacts (E-mail, Chat, Calls). ### 39. Better communication using this modernized version of UJET making my work even more efficient. **Rating:** 5.0/5.0 stars **Reviewed by:** Luke Xavier L. | Customer service representative, Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2023 **What do you like best about UJET?** I like how convenient it is when I'm logging in and its new version makes my work more efficient and making it a better tool as a customer support representative. I highly recommend this tool as one of the best tool in communication in Business processing companies. Overall, It is a great experience using the product so far. **What do you dislike about UJET?** None, because it is very convenient for me and very helpful on my work **What problems is UJET solving and how is that benefiting you?** It provides a good experience in terms of the easy to use platform where us, customer service representatives loves how convenient it is. ### 40. ujet **Rating:** 5.0/5.0 stars **Reviewed by:** Markanthony D. | Customer service representative, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about UJET?** using ujet is very convinience to communicate the guest or hist **What do you dislike about UJET?** sometimes loading while on the phone or chat **What problems is UJET solving and how is that benefiting you?** Ujet is very convenience to used and resolve dthe issue of your customer ### 41. Ever SInce I have been using UJET I have had no issues and I love the look and ease of use. **Rating:** 4.5/5.0 stars **Reviewed by:** Stephanie G. | retail advocate, Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2023 **What do you like best about UJET?** I feel that The many upsides to using UJET are how easy it is to get to each area, and the shortcuts make it even easier to access information and revert back and forth quickly and efficiently and it doesnt crash often **What do you dislike about UJET?** Well I haven't experienced any downsides to using UJET so far. My experience is all POSITIVE. If anything I would like o see a black screen version or other theme options available. **What problems is UJET solving and how is that benefiting you?** I know that UJET helps me quickly revert to past tickets when updates are made, as it moves the updated ticket to the top of the list. I am faster and more efficient in filling out each ticket. ### 42. Easy access **Rating:** 5.0/5.0 stars **Reviewed by:** dharlyn M. | Customer Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2024 **What do you like best about UJET?** You did a great job when you ran the UJET. It showed that you are capable of getting people to work together and communicate effectively. The product quality is consistently outstanding, exceeding my expectations every time and easy to use. **What do you dislike about UJET?** It does not have an option to remove the notification when it is linked to the tools and you need to remove it manually. it's so easy to use **What problems is UJET solving and how is that benefiting you?** It works in real time and doesn't often have problems so it's a big help for me to be able to adhere to my proper schedule ### 43. Its a good tool at work but sometimes its taking a hard time to sign in and sign out. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about UJET?** Very accessible for work and easy to navigate **What do you dislike about UJET?** Having a hard time to sign in and sign out **What problems is UJET solving and how is that benefiting you?** Due to recent report of punched in and out, UJET is currently working on that which will benefit me in the future for more acessible access ### 44. Easy to use and to navigate the tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Miguel Dane G. | Social Media Content Moderator, Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about UJET?** As a customer support it is easy to use to contact your customers and well organized. Also UJET is convenient to use. I always use this everytime at work to know the auxes. **What do you dislike about UJET?** I dont see any dislike about UJET since it helps me alot at my work. **What problems is UJET solving and how is that benefiting you?** It helps to contact the customers and when transferrings to other department it easy to use to navigate. ### 45. An Ally At Work **Rating:** 5.0/5.0 stars **Reviewed by:** Eanna T. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about UJET?** What I like about UJET is that it can efficiently help me at work. It can help me to manage my work. And it I do love it features. UJET is also easy to navigate or use and it helps every customer support representative. **What do you dislike about UJET?** I actually don't have any dislike about UJET because it helps me a lot on my work. And if I am going to rate UJET, I will rate it as 5-star. **What problems is UJET solving and how is that benefiting you?** UJET helps me on having a communication with the customers. It benefits me as it can help me as an employee, and it is really helpful when it comes to my work on a daily basis. ### 46. Ujet is very convenient and easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Ronnel Cedrick E. | Customer Service Representative, Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about UJET?** Ujet really helps me a lot as a customer representative because it makes the call and chat seamless and very real time! **What do you dislike about UJET?** Nothing as Ujet is really doing a great job with the auxes and real time chat and call duration **What problems is UJET solving and how is that benefiting you?** Ujet is solving customers inquiries and concern real time and it benefits us in a way to get in touch with the customers very easy and it's really very convinient to me ### 47. Ujet Makes Everything Easier and Better **Rating:** 5.0/5.0 stars **Reviewed by:** Mia Angela M. | Customer Service Representative, Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about UJET?** What I like best about Ujet is how it brings everything together in one place! My favorite part has to be the agent desktop - having all the tools and data I need in a single interface saves me so much time and frustration. It just makes my job so much easier and more enjoyable overall. **What do you dislike about UJET?** Currently, I didn't find any downtime as I found Ujet as very smooth to use **What problems is UJET solving and how is that benefiting you?** Ujet has solved customer experience, inefficient agent workflows, and lack of data insights - unifying our communications, streamlining operations, and empowering us with real-time analytics. It's been transformative for our contact center. ### 48. User friendly and can make improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Joanne O. | Customer Service Representative, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2024 **What do you like best about UJET?** User friendly we can easliy track the status and the time we are using it. **What do you dislike about UJET?** With the Ujet tab integrated with Kustomer, we cannot move outside the window frame. **What problems is UJET solving and how is that benefiting you?** I can easily change my status when needed, and it is easy to navigate. ### 49. Fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** Gwen E. | Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2024 **What do you like best about UJET?** Easy to navigate and use. Its easy to change auxes and love the color coding **What do you dislike about UJET?** None so far. All I can say is I have a fantastic experience with UJET **What problems is UJET solving and how is that benefiting you?** It was use for our auxes and the benefits that Im getting is that I dont have a hard time to use it. Easy to navigate ### 50. Loving using UJET **Rating:** 4.5/5.0 stars **Reviewed by:** April Joy M. | Customer support representative, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about UJET?** I love to use UJET because it a friendly user tool **What do you dislike about UJET?** Some times it logging the system. That is why I I encountered some issue **What problems is UJET solving and how is that benefiting you?** Like the customer concern regarding the reimbursment dispute ## UJET Discussions - [Is there any way you all can assist with fixing my UJET. I can not receive or call out. This has bee](https://www.g2.com/discussions/is-there-any-way-you-all-can-assist-with-fixing-my-ujet-i-can-not-receive-or-call-out-this-has-bee) - 1 comment, 2 upvotes - [Does UJET offer a Service Level Agreement (SLA)?](https://www.g2.com/discussions/availability-0e76ff74-9bfe-47d9-8eea-c9607259858f) - 1 comment, 2 upvotes - [Can I use this for sms?](https://www.g2.com/discussions/can-i-use-this-for-sms) - 1 comment, 1 upvote - [How can I utilize Ujet more to the best of it capability.](https://www.g2.com/discussions/32957-how-can-i-utilize-ujet-more-to-the-best-of-it-capability) - 1 comment, 1 upvote - [Why is it that some calls never connect?](https://www.g2.com/discussions/25533-why-is-it-that-some-calls-never-connect) - 1 comment, 1 upvote - [View UJET pricing details and edition comparison](https://www.g2.com/products/ujet/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-04+07%3A32%3A56+-0500&secure%5Bsession_id%5D=f3dcdd2f-e47a-45f9-a997-01ccd5ea9689&secure%5Btoken%5D=3434c45413b7af3b4bc0598ae3a9b0b27296331d1e8b05988801ee0b4db9d4a9&format=llm_user) ## UJET Integrations - [Google Cloud Console](https://www.g2.com/products/google-cloud-console/reviews) - [InTouch Tool](https://www.g2.com/products/intouch-tool/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Turo](https://www.g2.com/products/turo/reviews) ## UJET Features **Channels** - Voice - Web Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards ## Top UJET Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,429 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,463 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (597 reviews)