
It had lots of features and seemed very capable of handling your CRM. Review collected by and hosted on G2.com.
We were new to using CRM and it was not very easy to jump in and use. We needed regular help in setting anything up, and we were primarily just texting customers manually to keep in touch. We used a 3rd party for customer service, so I can't speak of Twilio customer service directly. Review collected by and hosted on G2.com.
Efficient and effective two-way communication and personalised messaging. Review collected by and hosted on G2.com.
Technical complexity and cost, minimum sms lenght Review collected by and hosted on G2.com.