Twig AI Pros and Cons

Beyond the incredible partnership with Twig, I truly appreciate the front-row seat we have to ongoing feature discussions and product releases. Chandan is constantly exploring ways to expand the platform’s capabilities, always with a keen interest in how customers use it. His commitment to developing meaningful, user-driven features leads to greater adoption and efficiency, making a real difference for all users.

I believe Twig's AI Brain is something most companies could benefit from. It has created outstanding efficiencies, saving days (annually) when completing certain tasks. Review collected by and hosted on G2.com.

Not a thing! I wish I had more time to dedicate to expanding my usage of it. Review collected by and hosted on G2.com.

I received an RFP with 210 questions about our company capabilities. Using Twig I was able to find 200 of the answers simply by enterting my question. This would have previously required me to track down multple internal teams and wait days/weeks for responses. Love Twig! Review collected by and hosted on G2.com.

I haven't found anything that I don't like about Twig! Review collected by and hosted on G2.com.

if you want an AI chatbot which chat with you based on you products ,which you can customize the tone style and many more Twig AI is a good option, one of the feature i like about twig is that we can customize the answers to a great extend and one of the feature i like is that it provide links to all reference at the bottom of the chat where we can easily determine where the content is referened from and you can make the chatbot to respond answers for certain question to refer only specific contents, creating datasets is easy you can automatically add the references with few clicks by just giving your website url Review collected by and hosted on G2.com.

like all AI chatbots the messages can contain irrelevant content , it takes muck time to tune the chat bot to your prefernce Review collected by and hosted on G2.com.

The customer service and ease of use has already proven to be tremendously successful. The benefits are immediately clear. It is going to disrupt our trainings - giving people the keys to the handbook directly! Review collected by and hosted on G2.com.

Interface doesn't feel super modern, but it sounds like they already have plans in motion :) Review collected by and hosted on G2.com.

Twig is refined to answer questions specifically in the realm of which I need them. Its understanding of what we do and how to apply it has been a game changer in searching for information and being able to quickly apply the results. The application is very straight forward and easy to use. Review collected by and hosted on G2.com.

I have not encountered anything that I dislike so far. Review collected by and hosted on G2.com.

We are a high touch business. One of our competitive advantages is our support desk - so we are very hesitant to outsource that core function to an AI chatbot. This is where Twig excels. It gives our CS team the AI boost, without sacrificing our human touch. It fits into our existing workflow and we've seen the product grow and become more useful over time. Twig has been great to work with. Review collected by and hosted on G2.com.

The only drawback we experienced early on (and has been resolved) was making Twig fit our workflow. We didn't want to add additional steps to our CS process. Initially, we needed to exit our CS ecosystem to use Twig. But the team has been very accomodating and the workflow/ecosystem integration has only been improving. Review collected by and hosted on G2.com.

Ability to leverage generative AI in a more controlled and trustworthy way. Have more visibility on how the AI is generating answers, and where its coming from. Also have tools to better manage the training to improve the answers over time.

It leverages the latest in AI but putting me in the driver seat to minimize ai hallucination/inaccuracies Review collected by and hosted on G2.com.

Back end interface could be improved a bit and ability to connect with Microsoft instead of just Google Review collected by and hosted on G2.com.

Twig really stands out with their strong core technology, excellent customer support and ability to truly deliver results and cut down our costs when it comes to support. They have fine tuned their tech specifically for hard problems - which really stands out in the noisy world, where everybody seems to make big claims but don't truly deliver. Further, it was easy to integrate in our existing systems Review collected by and hosted on G2.com.

Team has been very supportive working through any issues that we have gotten, so no complaints at all. Review collected by and hosted on G2.com.

The amount of time saved is incredible! We use to need to go through each support ticket, doc, etc. but now Twig automates the entire thing. Review collected by and hosted on G2.com.

Younger startup so still early and building imrpovements to the platform. But the team moves quickly and always delivers on product updates and required features! Review collected by and hosted on G2.com.