Turn Pros and Cons

Turn creates an open platform to view applicants and their background history. When selecting candidates for a position, knowing the elements they include helps make applicant decisions clear. The upside of Turn is that applicants can get processed in less than 48 hours we can move applicants along quicker in their application process with the company. Review collected by and hosted on G2.com.

The downside of Turn is that sometimes, applicants can get stuck in a limbo period and resolving any issue may take longer than 72 hours. I've had an instance where I've waited over a week for confirmation details on one applicant. Review collected by and hosted on G2.com.

Everyone I've contacted at Turn or our organization has contacted has been responsive and helpful with our needs or concerns. They are open to our feedback and making changes if needed, or sharing why something is done a certain way. I always appreciate their attention to customer service. Review collected by and hosted on G2.com.

Our organization doesn't love that our volunteers who get background checked must select one checkbox that they want their report and their emails must be added to a marketing distribution list. We understand why this is done for the average user of Turn and we don't fault them for that, but it just doesn't work with our organization's reason for using Turn. Review collected by and hosted on G2.com.

Our relationship with Turn started last year when we needed to run background checks on several thousand people quickly. Not only did Turn tailor a package to fit our needs, but their pricing strategy was fair and their customer support was unbelievable. I especially enjoy working with our new account manager Marissa. She is fantastic and cares about our experience. Review collected by and hosted on G2.com.

Would like to have better reporting features. Everything else is excellent. Review collected by and hosted on G2.com.

I really like that Turn is very user-friendly. Anytime that I need help with something, they are very willing to do whatever it takes to make sure I get the service and everyone is very friendly :) Review collected by and hosted on G2.com.

It might be nice if once the driver takes the drug test, there is a notification that it has been accepted and just waiting on results ...this might already be an option I'm unaware of Review collected by and hosted on G2.com.

The service, when I have a doubt they respond my email in hours

It is so easy to use it

Complete information, they gave you the precise information that we need Review collected by and hosted on G2.com.

There is not a training video

The data is on another web page and it sometimes stops working

Sometimes the drivers have issues with their SSN, the page does not let them add it Review collected by and hosted on G2.com.

I really appreciate that Turn was willing to integrate with our ATS (Lever) - it wasn't already in place and they worked with Lever to build. SImilar to competitors in the integration and Review collected by and hosted on G2.com.

It has taken time and a lot of questions to better understand the different statuses - not quite as intuitive as I would expect - I was able to get access to the dashboard to get more information but still needed clarification - especially CONSENT status as nobody in our organization had experience with another vendor that had that initial authorization collected from the applicant and then further consent in some cases. Our team didn't understand why sometimes that additional consent is needed. Review collected by and hosted on G2.com.

The most useful thing you have is the mocked server Review collected by and hosted on G2.com.

the mocked server does not work. requests return error Review collected by and hosted on G2.com.

Clear data, easy to use, simple to implement. Review collected by and hosted on G2.com.

No dislikes really, great experiences in the 3 years we've been using it Review collected by and hosted on G2.com.

Its easy to use and have sourcing features if needed. It also integrates with our ATS Review collected by and hosted on G2.com.

That currently it doesn't cover the Canadian market, however it will Review collected by and hosted on G2.com.

User Interface is simple and easy to use. Tech support is extremely helpful and quick to respond. Review collected by and hosted on G2.com.

We've gotten feedback from our applicants that the reports are not always accurate and sometimes people get mixed up. Review collected by and hosted on G2.com.