Turn Pros and Cons

I'll be blunt. Background checks for us are a commodity. We want to trigger the check, and get it done for the cheapest price. Turn has done this consistently for years for us. We switched from Checkr, and saved a bunch, and lost nothing in the process. Review collected by and hosted on G2.com.

The UI could use a little improving, but we really just don't care about this much anyway. Review collected by and hosted on G2.com.

Love their service and it's simplicity. I am a pain to work with but they always have so Review collected by and hosted on G2.com.

I love their API, Pricing structure and responsive customer support. It gets better every time I login. Review collected by and hosted on G2.com.

The whole process from consultation, to customer service to the turn around time of background and MVR checks. Review collected by and hosted on G2.com.

The lack of consistency of communication with adjudicators when processing background checks. Review collected by and hosted on G2.com.

I love that drivers are automatically ran through the DMV and have taken the time to complete most of the process, so you know they are more likely to be serious! Review collected by and hosted on G2.com.

The term hired is a bit confusing as they have not actually been hired by our company yet, and many who are marked hired, do not actually proceed through the entire process. Review collected by and hosted on G2.com.

- Turn proactively contacts applicant's who have discrepancies in their background checks

- Turn's partner support team is fast to respond to concerns.

- Turn will automatically resume checks on a previously withdrawn candidate if they reach back out with the required information. They then alert Delivery Logistics via email so we can update their account. Review collected by and hosted on G2.com.

- Lack of integration within our ATS

- Turn agents inconsistency with using the notes feature when sending first notice to applicants

- Turn will sometimes send an applicant a second notice. ( Delivery Logistics does not send a second notice) Review collected by and hosted on G2.com.

ease of use of the product and price is fair Review collected by and hosted on G2.com.

too many issues with incorrect backgrounds due to similiar names Review collected by and hosted on G2.com.

The reports come very detailed and give a breakdown of the individual counties and states. It notifies us of any flags. Review collected by and hosted on G2.com.

None- I have enjoyed Turn, I have only had one billing issue in the past. Review collected by and hosted on G2.com.

How easy the platform is to submit checks as well as the ability to be able to add teammates to the platform so we can each individually submit candidates Review collected by and hosted on G2.com.

I wish we were able to see the exact cost of a candidate before hitting submit... we get hit with pass through fees that are larger than anticipated Review collected by and hosted on G2.com.

The background screening results are always fast, easy and efficient. Customer service has always been good and responsive. The rates are competitive amongst competitors. Review collected by and hosted on G2.com.

Nothing else I require from potential candidates is required at this time. The features I use work properly. I have no immediate suggestions on improvements at this time. Review collected by and hosted on G2.com.

Their system is user-friendly, Turn's customer service surpasses our expectations. Review collected by and hosted on G2.com.

Honestly, the experience has been wonderful from the start, we have had no issues. Review collected by and hosted on G2.com.