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TTEC
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3.7 out of 5 stars
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TTEC Reviews & Provider Details

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TTEC Overview

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What is TTEC?

TTEC is a leading global Customer Experience as a Service (CXaaS) partner for many of the world’s most iconic and disruptive brands. We design, build, operate, human, amazing, scalable, smarter, connected digital, agile, smart, efficient, automated, optimized, and exceptional customer experiences. Our mission is to accelerate growth by simplifying and personalizing interactions that build deep engagement between people and brands. Founded in 1982, the company’s over 50K employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TTEC is bringing humanity to the customer experience, visit https://www.ttec.com/

TTEC Details
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Provider Description

TTEC provides technology-enabled customer experience solutions. We manage critical business processes for Global 1000 companies.

Seller Details
Seller
TTEC
Year Founded
1982
HQ Location
Englewood, Colorado
Twitter
@TTEC
230 Twitter followers
LinkedIn® Page
www.linkedin.com
5,546 employees on LinkedIn®
Ownership
NasdaqGS:TTEC
Phone
+1.303.397.8100
Total Revenue (USD mm)
$1,275
AJ
Overview Provided by:
Akbar Jaffer
B2B Technology Marketing Executive

Recent TTEC Reviews

Verified User
P
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Positive experience"
Overall a positive company culture, focus on employee development and growth opportunities, supportive supervisors, flexible work arrangements, an...
Read more
Ma. Hazel D.
MD
Ma. Hazel D.Enterprise (> 1000 emp.)
4.5 out of 5
"TTEC Review"
It has numerous clients that you could apply to that would best fit your qualifications.And once one closes they tend to transfer you from another ...
Read more
Subhadip K.
SK
Subhadip K.Small-Business (50 or fewer emp.)
5.0 out of 5
"TTEC , A great technology based service provider for customer engagement and service"
Best in TTEC is human centric and collaborative. More engagement is always helpful to set up a new bridge among a ecosystems. TTEC provides best p...
Read more

TTEC Media

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12 TTEC Reviews

3.7 out of 5
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12 TTEC Reviews
3.7 out of 5
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3.7 out of 5
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TTEC Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
This product has not yet received any negative sentiments.

Overall Review Sentiment for TTECQuestion

Communication
0 (Worst)
10 (Best)
Responsiveness
0 (Worst)
10 (Best)
Execution Ability
0 (Worst)
10 (Best)
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Verified User in Retail
PR
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about TTEC?

Overall a positive company culture, focus on employee development and growth opportunities, supportive supervisors, flexible work arrangements, and the ability to work from home. Review collected by and hosted on G2.com.

What do you dislike about TTEC?

I have no negetive input thus far. Thank you! Review collected by and hosted on G2.com.

What problems is TTEC solving and how is that benefiting you?

TTECH is a Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world which has provided various opportunities for my profession growth. Review collected by and hosted on G2.com.

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Subhadip K.
SK
Senior Consultant
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about TTEC?

Best in TTEC is human centric and collaborative.

More engagement is always helpful to set up a new bridge among a ecosystems. TTEC provides best possible way to serve as many as required requests as per flexibility. The business model it use is tremendous helpful for any technology provider. Review collected by and hosted on G2.com.

What do you dislike about TTEC?

There is no such thing to dislike , more often it has good quality of service engineer who helps more calls in all time (24/7) to solve the reported problem. Review collected by and hosted on G2.com.

Recommendations to others considering TTEC:

A small advice please take a note that its so much beneficial and useful , and also very user friendly experience I have for BPO services in TTEC .They support each and every customer in a premium way.

The ease of access is more eye catching. Review collected by and hosted on G2.com.

What problems is TTEC solving and how is that benefiting you?

TTEC solved many a problems where a platform of TTEC provides best customer experience along with multiple expectations.

It gives immance pleasure to use the service which is best in the market . It has BPO , Outsourcing, insurance, CX portal , Human Resources services , Analytics, and many more department. It specially solves the market dependency of individual products and solved industry competition. Review collected by and hosted on G2.com.

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TG
Vendor Management
Marketing and Advertising
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about TTEC?

TTEC offers solutions for the externalization of business processes ranging from process outsourcing (PO) to customer service outsourcing, and it has a flexible business model that adapts to the changing needs of its customers. We offer a wide range of business process externalization services, which, when combined with our experience and flexibility in meeting client needs, makes us an appealing option for businesses looking to outsource their business process operations. Review collected by and hosted on G2.com.

What do you dislike about TTEC?

The quality of the service that TTEC may offer may vary depending on the caliber of the workforce and industry competition. The quality of the service that TTEC may offer may vary depending on the caliber of the workforce and industry competition. Depending on the quality of the workforce and industry competition, TTEC's service quality may change. Depending on the quality of the workforce and industry competition, TTEC's service quality may change. Review collected by and hosted on G2.com.

Recommendations to others considering TTEC:

TTEC's service quality may alter based on the caliber of the workforce and industry competition. TTEC's service quality may alter based on the caliber of the workforce and industry competition. Depending on the quality of the workforce and industry competition, TTEC's service quality may change. Depending on the quality of the workforce and industry competition, TTEC's service quality may change. Review collected by and hosted on G2.com.

What problems is TTEC solving and how is that benefiting you?

TTEC is currently assisting us within the company to increase our labor force in accordance with our current business processing needs, allowing us to free up internal resources to address other priorities. The effectiveness and quality of our company's business processes may be improved by TTEC's CSP solutions, which may help to lighten the workload of their internal business process team. The company is helped by TTEC's CSP solutions to innovate its business processes, which may increase market competition. The CSP solutions from TTEC work with the business to meet the regulatory requirements of our industry, which may lower the risk of fines and penalties. Review collected by and hosted on G2.com.

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Manikanta R.
MR
Associate Professional Software Engineer
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about TTEC?

The way the TTEC and its employees handle the customer requests and queries with pleasant and peaceful manner by delivering the right way of customer support and the way they try to provide their utmost service to the customer. Review collected by and hosted on G2.com.

What do you dislike about TTEC?

No dislike at all. The customer service provided by TTEC is really amazing and appreciable. Personally there is no dislike or negative outlook about TTEC. Review collected by and hosted on G2.com.

Recommendations to others considering TTEC:

The best service is being provided by TTEC, so I personally suggest TTEC to those people who were looking for customer support. Review collected by and hosted on G2.com.

What problems is TTEC solving and how is that benefiting you?

TTEC provides the voice process and customer service to the client and customer. The over all service provided by them is really awesome and it is highly satisfactory to the customer. Review collected by and hosted on G2.com.

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Rajesh D.
RD
Staff Engineer
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about TTEC?

It is a 24 /7 service and provide services to the customers. It is growing towards cloud technology as well which clients need the most Review collected by and hosted on G2.com.

What do you dislike about TTEC?

Professionalism is not that great with the customers and not an emergency go to contact as a firm. Review collected by and hosted on G2.com.

Recommendations to others considering TTEC:

TTEC is a good choice to anyone who is looking for BPO services and better consulting services. They act as a bridge and help in building business solutions Review collected by and hosted on G2.com.

What problems is TTEC solving and how is that benefiting you?

It helps us in playing key role in communicating information to the clients, it acts as consulting firm and can reach out to clients for business analytics Review collected by and hosted on G2.com.

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Ma. Hazel D.
MD
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about TTEC?

It has numerous clients that you could apply to that would best fit your qualifications.And once one closes they tend to transfer you from another account that would best fit your qualifications. Review collected by and hosted on G2.com.

What do you dislike about TTEC?

Basically I love everything that TTEC has to offer except that they offer lower market value to their employees. Review collected by and hosted on G2.com.

Recommendations to others considering TTEC:

TTEC offers job opportunities to everyone even without BPO experiences, just make sure to be at your best personality, be smart and present yourself at your best. Review collected by and hosted on G2.com.

What problems is TTEC solving and how is that benefiting you?

TTECH is a business service that holds client to be in house and provide outsourcing opporutnities (job opportunities) to the locales where TTEC is currently located. Review collected by and hosted on G2.com.

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Arianna C.
AC
Customer Service Representative
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about TTEC?

smooth implementation is the best part of TTEC. Review collected by and hosted on G2.com.

What do you dislike about TTEC?

I can think of nothing I dislike off the top of my head. Review collected by and hosted on G2.com.

Recommendations to others considering TTEC:

take advantage of all the resources provided! Review collected by and hosted on G2.com.

What problems is TTEC solving and how is that benefiting you?

TTEC helps solve all my customer experience needs. Their analytics and contact measures makes for an easy flowing experience. Review collected by and hosted on G2.com.

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Verified User in Wholesale
GW
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about TTEC?

TTEC provieds best perfomance in the area of BPO, Consulting and other services. TTEC is the only CX partner in the market that delivers both human and digital solutions. Review collected by and hosted on G2.com.

What do you dislike about TTEC?

Nothing to dislike. Everything is perfect to be honest. Review collected by and hosted on G2.com.

What problems is TTEC solving and how is that benefiting you?

The main problem of outsourcing is the high cost demanded by the companies but TTEC was different which only had minimum service cost with high level of efficiency in work delivered. Review collected by and hosted on G2.com.

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Verified User in Legal Services
PL
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about TTEC?

They have excellent technical service, and repsond quickly to platform outages that are Cisco based. Review collected by and hosted on G2.com.

What do you dislike about TTEC?

Cisco backbone causes failures that are too numerous to mention. Review collected by and hosted on G2.com.

Recommendations to others considering TTEC:

Used another of their solutions, do not use Cisco technology. Review collected by and hosted on G2.com.

What problems is TTEC solving and how is that benefiting you?

With Cisco as its backbone, there are multiple failures. Review collected by and hosted on G2.com.

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Kris-Ann H.
KH
Customer Service Representative
Telecommunications
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about TTEC?

I liked that it offered the opportunity to work at home Review collected by and hosted on G2.com.

What do you dislike about TTEC?

I did not like how it sticks and that you have to keep updating your software to have it functioning.

It was not user friendly Review collected by and hosted on G2.com.

Recommendations to others considering TTEC:

They just need to make it user friendly and more convenient to facilitate the easy transition to work from home Review collected by and hosted on G2.com.

What problems is TTEC solving and how is that benefiting you?

None Review collected by and hosted on G2.com.

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