TrustYou
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TrustYou
By TrustYou
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4.5 out of 5 stars
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TrustYou Reviews & Product Details

Editadmin
Wael F.
WF
HOTEL Manager
Hospitality
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about TrustYou?

It reduced the time of track your guest experience in all websites and give you all On line travel agents in one platform that help you find the best solution to increase your business Review collected by and hosted on G2.com.

What do you dislike about TrustYou?

It always delay to count the review it take some time more 48 hour to count like booking. Com, Expedia, and tripadvsor but Google Reviwe come quickly to the platform Review collected by and hosted on G2.com.

What problems is TrustYou solving and how is that benefiting you?

When you have a fake Reviwe in a platform like tripadvsor and you ask tripadvsor to remove according to terms and conditions turst you remove it after we request it Review collected by and hosted on G2.com.

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TrustYou Overview

Editedit
What is TrustYou?

TrustYou is a leading provider of customer experience management and engagement solutions for travel, hospitality, and real estate management companies. TrustYou provides technology designed to optimize guest satisfaction, reduce overhead costs, and drive business growth. The Customer Experience Platform (CXP) allows hospitality and destination clients to collect, manage, analyze, and respond to guest feedback, improving services and boosting reputation. CXP's powerful analytics collects and analyzes reviews from 3rd party data sources, as well as 1st party surveys powered by TrustYou's industry-leading survey product. responseAI, allows companies to harness AI to generate tailored responses to all reviews. Our Customer Data Platform (CDP) integrates PMS guest data and CXP survey and review data, to enable personalized marketing and interactions via connections to multiple marketing destinations, such as Twilio, Hubspot, and Mailchimp, as well as to chatAI, enabling personalized AI-powered guest chat. ChatAI, an AI-powered assistant, supports various use cases such as the Booking Assistant, which streamlines hotel bookings, and the Guest Assistant, which provides support throughout a guest's stay. Together, these tools empower hotels to optimize operations, increase their revenue, all while helping make their customers happy.

TrustYou Details
Discussions
TrustYou Community
Languages Supported
German, English, French, Italian, Portuguese, Spanish, Chinese (Simplified)
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Product Description

TrustYou is a guest feedback platform that helps hotels leverage guest reviews to market and improve their hotel.

Seller Details
Seller
TrustYou
Year Founded
2008
HQ Location
Munich, Bavaria
Twitter
@TrustYou
3,824 Twitter followers
LinkedIn® Page
www.linkedin.com
165 employees on LinkedIn®
Jon E.
JE
Overview Provided by:
Jon Eichelberger

Recent TrustYou Reviews

Wael F.
WF
Wael F.Mid-Market (51-1000 emp.)
5.0 out of 5
"I like this idea"
It reduced the time of track your guest experience in all websites and give you all On line travel agents in one platform that help you find the be...
Read more
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
4.0 out of 5
"Really reliable suggestions thanks to its efficient rating methods"
Hotels can collect and classify the information circulating on the network about their accommodations, and build an accurate portrait of their repu...
Read more
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

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1 out of 2 Total Reviews for TrustYou

4.5 out of 5
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1 out of 2 Total Reviews for TrustYou
4.5 out of 5
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1 out of 2 Total Reviews for TrustYou
4.5 out of 5
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G2 reviews are authentic and verified.
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Verified User in Information Technology and Services
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Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
What do you like best about TrustYou?

Hotels can collect and classify the information circulating on the network about their accommodations, and build an accurate portrait of their reputation. I had the opportunity to review this tool for some clients and I can say that behind this platform these people carry out an extensive market study and relate to customers for better management and optimization of the reputation of their hotel. The platform has the ability to analyze all the information obtained and develop a reliable management of the hotel's reputation and its impact on social networks. Review collected by and hosted on G2.com.

What do you dislike about TrustYou?

Reports, no, do not look for them, these should be offered by another, there are not any here, or you can use Prophet, a separate but free tool. It is not a tool for hotels that are looking for an All-In-One. You need external tools to complete the Revenue Management needs of a Hotel. If you are a small Hotel and your needs are small, it will be very useful. Review collected by and hosted on G2.com.

Recommendations to others considering TrustYou:

To support this tool, the hotel should adopt a comprehensive comment marketing strategy to share and display its positive reputation through its website, in order to convince more future travelers to book their stay. In addition, gathering feedback from customers is a valuable way to obtain relevant data that encourages positive operational changes. Review collected by and hosted on G2.com.

What problems is TrustYou solving and how is that benefiting you?

Thanks to the new Live Chat channel, it allowed the company to respond to reservation requests in real time and convert online visits into more direct bookings with better customer service opportunities. This is important because it responds to the growing demand for requests from travelers for services in real time before and during their stay. Review collected by and hosted on G2.com.

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