Trustero Pros and Cons

Their platform provides step-by-step instructions to walk you through preparing for the SOC 2 audit and provides continuous compliance to ensure you are looking good and remaining on top of any new items! We liked the scans to make sure all of our team has MFA enabled across our services. So we can in one platform check all of our services that could be exposure during our audit.

They provided our team with a full toolkit of policies and automated controls to make sure we could test our policies, upload evidence if needed, or pull in automated proof from all of our various vendors/SAAS solutions (i.e. AWS, Github, and Google Workplace). The ease of integration to all of our different services is really what made us go with Trustero.

The AI audit scan provides action items to resolve any controls that are not passing which is huge and allowed us to make the proper adjustments needed to be confident going into our audit period.

The customer support and onboarding are amazing. They are there for you every step of the way. Review collected by and hosted on G2.com.

We found no downsides. The team there is super helpful and addressed any concerns we had during the pre-audit period. Review collected by and hosted on G2.com.

We used Trustero to achieve SOC 2 Type 2 compliance, and the experience has been outstanding. The tool provided us with all the necessary knowledge to craft our initial policies, making the process straightforward and efficient.

One of the biggest highlights has been their support team—they’re true experts in the field. Every interaction was helpful and professional, making the entire compliance journey much smoother. Over the last year, Trustero has shown a commitment to continuous improvement, consistently enhancing the platform based on feedback.

Thanks to Trustero, we've now successfully completed two audits with ease, and I wouldn’t hesitate to use this tool again for SOC 2 compliance at any future company. Highly recommended! Review collected by and hosted on G2.com.

Honestly, there’s nothing I disliked about the tool—it’s been amazing from start to finish. If anything, what I disliked was trying to lead an organization through SOC 2 compliance before we had Trustero. That was tough! With Trustero, the process became so much easier. Review collected by and hosted on G2.com.

Except for the auditors, nobody likes SOC2. It's a painful and bureaucratic process. Knowing what is required, and collecting all of the evidence takes time away from my team that should be spent developing new products. Trustero's platform makes those requirements clear and does a respectable job collecting data using automated receptors, keeping the human involvement in evidence collection to a minimum. Review collected by and hosted on G2.com.

Trustero is a young company with a rapidly evolving product. In the short time we have used the platform, we have had several revisions of both the platform and template documentation, which has caused us to need to revisit areas we had already covered. Review collected by and hosted on G2.com.

This was our first year, our company was prepping for the SOC 2 audit and the Trustero compliance automation platform made the process go very smoothly. The platform was very easy to implement and guided us step by step on what to prepare in terms of policies and documentation for our SOC2 Audit. The platform is very AI driven and the integrations that Trustero uses to gather information from existing tools (GitHub, Slack, Jira) and cloud services like our cloud environment (AWS) really streamlines the process and saves time when having to collect evidence for the audit. Best of all, the tool offers real-time visibility into compliance status, allowing us to quickly address any open gaps that may appear before it impacts audit review with the platform’s seamless team collaboration features. In addition, the Trustero support and account team are very responsive and aids in giving suggestions and tips whenever needed. I highly recommend Trustero! Organizations with limited compliance resources will find this platform being the solution to achieve SOC2 compliance! Review collected by and hosted on G2.com.

Overall, the Trustero platform is great, however, due to its young age and growing platform, there was a few times we had to make several revisions of what was on the platform versus the template documentation. We experienced a minor bug with the vendor management upload section, but the support team were quick to help resolve the issue. The company makes an effort to improve their system and processes and provide as much documentation in their knowledge base, which is very helpful when troubleshooting. Review collected by and hosted on G2.com.

Trustero has helped my organization with SOC 2 compliance, before Trustero, I was overwhelmed with the sheer volume of work that was ahead of me but Trustero's tools and platforms really lighten my workload. From the templated policies, receptors to connect to my other tools like my HR platform, everything is easy to use and navigate to. They even have a great feature that allows you to have security questionaires answered using an AI model trained on your policy documents. Review collected by and hosted on G2.com.

Sometimes updates aren't as well announced as I would like. Review collected by and hosted on G2.com.

The team is crazy approachable and easy to work with. We gave them our timing restrictions and all the headache we were dealing with, and they had enough flexibility to work within our constraints. They are all genuine and the kind of people you want to do business with.

Fair price. Review collected by and hosted on G2.com.

Nothing yet. They're solid and I feel like they've always dealt with us fairly. Review collected by and hosted on G2.com.

Super customer friendly. They were the experts and for someone that had no idea in SOC2 process, they made it super easy for my to learn and understand what I needed to in order to become SOC2 compliant. Trustero had a library of policies that essentially saved a us a ton of time in having to draft them from scratch. The automatic receptors to platforms like Git, Google Business also helped identify any non compliance areas and was able to resolve these quickly. They also offered a SOC2 Auditor for the single price we paid and made it a lot more easier from an end to end standpoint. Review collected by and hosted on G2.com.

The UX of the platform could be be improved. Review collected by and hosted on G2.com.

Having the tooling with dashboards, along with the guidance from our account team, set us at ease that we were prepared for our audit. Review collected by and hosted on G2.com.

Some of our info was managed outside of Trustero in Google Docs so it's confusing to know what is the right informatino to use during an audit. But I hear that google docs connectivity is coming soon. Review collected by and hosted on G2.com.

I like how personalized the experience is and how much support they provide along the way. We really needed to start our compliance processes and Trustero was the one vendor that truly listened to our needs, customized a plan and made the process seamless. Review collected by and hosted on G2.com.

Nothing at the moment. Everything works better than expected. Review collected by and hosted on G2.com.

The group that we have delt with are the most knowledgeable and supportive group of people I could ask for. They have helped us every step of the way through our SOC2 journey. The application is easy to use and well organized. It had many feature enhancements during our time with it that brought it from great to outstanding. The policy templates were easy to customize to our buisness needs and the evidence descriptions and objectives helped us to know that the information we were uploading was the right thing. Lastly, the integrations the tool uses pulls in information from places like AWS and Azure to help significantly reduce the amount of data you have to go hunting for. Very easy to implement. Review collected by and hosted on G2.com.

When we started working with them the Azure implimentation was new, and so it wasn't as robust at the AWS. I can say that they have implimented many features with Azure that have greatly improved on that implimentation. Review collected by and hosted on G2.com.