I appreciate TrustArc for its strong customer service. They are always willing to step in and help, showing a very communicative approach. I also like that they provide a single point of contact, which makes communication smoother. Additionally, the initial setup of TrustArc was very easy. Review collected by and hosted on G2.com.

I haven't really had any negative experience with TrustArc for the products I purchased. The only negative experience I can think of is when we were considering purchasing the cookie consent product. Through asking some more technical questions about it, it was clear that even the technical account manager we were speaking to didn't really quite understand how cookies worked. This took away our confidence in their ability to help service that product. Review collected by and hosted on G2.com.

Their software is excellent and meets the needs of an enterprise business for cookie and privacy management. Review collected by and hosted on G2.com.

Personalized service could be a bit better. Review collected by and hosted on G2.com.

I like TrustArc for its customer support and professional tools. The customer engineers are always available to help implement better and smarter solutions. The tools are well developed for their use cases and easy to navigate. The initial setup was very easy with the TrustArc team support. I also appreciate the better price and more accessible support which prompted our switch to TrustArc. Review collected by and hosted on G2.com.

The price can be prohibitive for smaller organizations. Review collected by and hosted on G2.com.

Easy to configure, works as expected, and responsive tech support. Review collected by and hosted on G2.com.

Sometimes makes the site slower to load, but it's more of an observation rather than a problem. The documentation to configure the Google Analytics integration could be improved. Review collected by and hosted on G2.com.

Privacy policy updates and guidelines for updation. Review collected by and hosted on G2.com.

Sometimes support request gets delayed.That creates problem. Review collected by and hosted on G2.com.

The TrustArc team is knowledgeable, responsive, and patient, and they proactively seek answers to any questions they cannot resolve. Review collected by and hosted on G2.com.

No major complaints as of yet. We've had some confusion during our process but it's mostly been issues on our end/not TrustArc's fault. Review collected by and hosted on G2.com.

I like how TrustArc centralizes privacy and compliance activities into one platform, which means we have a single source of truth for all our data protection efforts. It organizes everything, like data mapping, assets, and compliance documentation, within one platform instead of scattered across multiple tools or spreadsheets. I also found the initial setup to be very easy, especially with the help from the team. Review collected by and hosted on G2.com.

I'm happy with everything, but it would be good to have a user dashboard to manage settings and also create tickets. Review collected by and hosted on G2.com.

Ease of implementation and tracking, with support for scanning new scripts and solid language support overall. Review collected by and hosted on G2.com.

Not dislike but more room for improvement is I feel it needs more clarity on report and also notification system for new script being detected that violates the policy Review collected by and hosted on G2.com.

Great support team. Never had any issues. Always able to provide the answer I'm looking for Review collected by and hosted on G2.com.

Nothing I dislike. Have not had any bad experiences Review collected by and hosted on G2.com.

The geo-specific cookie consent banner is the standout feature. The cookie consent banner automatically adjusts based on the user's country.No need to manage separate setups per region. It integrates easily scans our site for cookies automatically saving hours of manual work. Review collected by and hosted on G2.com.

Changes management for updates are slow. Review collected by and hosted on G2.com.