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Bettermode Reviews & Product Details

MD
Sr. Product Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Bettermode?

The learning curve is very low, and it comes with these building blocks for online communities. Designed for modern web users with intuitiveness and powerful activity feed. The most crucial element in their offering is the team - they fully understood our requirement for the community by asking a lot of questions that we didn't consider earlier. And finally guided us with a clear strategy and explained the features best suited for our use case. Review collected by and hosted on G2.com.

What do you dislike about Bettermode?

As Tribe is a relatively new platform, we had apprehensions of switching to this solution. But after working with their customer success team, we had tons of confidence in them as the right partner. Review collected by and hosted on G2.com.

Recommendations to others considering Bettermode:

Based on your community requirements, enable the specific apps they have created. Review collected by and hosted on G2.com.

What problems is Bettermode solving and how is that benefiting you?

Ours is a private community that is used to strengthening the company culture and help become employees become more efficient with knowledge sharing. Review collected by and hosted on G2.com.

Bettermode Overview

What is Bettermode?

Bettermode is an all-in-one customer community platform designed to help businesses enhance customer experience, foster engagement, and cultivate meaningful relationships with their audience. This platform serves as a centralized hub for various teams within an organization, enabling them to collaborate effectively and leverage community insights to drive growth and satisfaction. Targeted towards product teams, customer support, marketing professionals, and community managers, Bettermode addresses a wide range of use cases. Product teams can harness the platform to gather valuable ideas and feedback directly from users, facilitating a more user-centered approach to product development. Customer support and success teams can create resource centers and knowledge bases, empowering customers with self-service options and reducing the volume of support inquiries. Marketing teams benefit from the ability to communicate directly with customers, organize events, and scale content generation, ensuring that their messaging resonates and engages effectively. Key features of Bettermode include embeddable widgets, a modern design aesthetic, and a comprehensive API that allows for seamless integration with popular tools. The platform also incorporates gamification elements, which can enhance user engagement by rewarding participation and contributions. Direct messaging capabilities foster communication among community members, while granular analytics provide insights into user behavior and engagement levels. Powerful moderation tools ensure that community interactions remain constructive and aligned with brand values. One of the standout features of Bettermode is its design studio, which empowers users to create custom layouts without the need for coding skills. The no-code, block-based page builder simplifies the process of community building, allowing users to select from a variety of professionally designed templates or create their own tailored to specific needs. This flexibility ensures that businesses can maintain a unique brand identity while effectively meeting their community's requirements. Overall, Bettermode offers a comprehensive solution for organizations looking to build and manage vibrant customer communities that drive engagement and loyalty.

Bettermode Details
Product Website
Languages Supported
German, English, French, Italian, Japanese, Korean, Dutch, Portuguese, Spanish, Turkish, Chinese (Simplified), Chinese (Traditional)
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Product Description

Bettermode is an all-in-one community engagement platform designed to help businesses streamline the customer experience and build better relationships.

How do you position yourself against your competitors?

Bettermode is popular for its unmatched level of customization, rich app ecosystem, third-party integrations, and premade templates that simplify community building.

It is an enterprise-ready solution that offers security best practices, built-in user reporting, GDPR & SOC compliance, and complete data protection.


Seller Details
Company Website
Year Founded
2018
HQ Location
Toronto, Ontario
Twitter
@BettermodeHQ
6,264 Twitter followers
LinkedIn® Page
www.linkedin.com
28 employees on LinkedIn®
Description

Bettermode is an all-in-one customer community platform that helps businesses streamline the customer experience, build stronger customer relationships, and improve retention. The platform offers a unified set of engagement tools, including holistic analytics, robust customization options, a rich app ecosystem, and embed tools.With Bettermode, businesses can speed up community building using templates for spaces such as discussions, Q&A, events, groups, and help center.Bettermode is trusted by thousands of businesses, including IBM, ASUS, ConvertKit, and Leboncoin. Join the growing number of companies building communities with Bettermode to take their customer engagement to the next level!


MM
Overview Provided by:

Bettermode Integrations

(5)
Verified by Bettermode

Recent Bettermode Reviews

EK
Emil K.Mid-Market (51-1000 emp.)
5.0 out of 5
"Lots of customization options to match pages to your company branding"
Ease of use, anyone can get started without code. It took a while for me to understand the concept of building CMSs that are then applied to spaces...
DB
Dan B.Small-Business (50 or fewer emp.)
5.0 out of 5
"Highly Flexible and Intuitive Platform with Powerful Customization"
I'm impressed with Bettermode flexibility and ease of use. The platform's ability to create diverse pages with customized data models is a major ...
IS
Ivana S.Small-Business (50 or fewer emp.)
5.0 out of 5
"Amazing Community Tool"
Bettermode was the first tool I used actively for testing out and building a community. It was very easy to get around the tool and the interface i...

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Video Reviews

109 out of 110 Total Reviews for Bettermode

4.6 out of 5
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109 out of 110 Total Reviews for Bettermode
4.6 out of 5
109 out of 110 Total Reviews for Bettermode
4.6 out of 5

Bettermode Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for BettermodeQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
EK
Director of Support
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Bettermode?

Ease of use, anyone can get started without code. It took a while for me to understand the concept of building CMSs that are then applied to spaces/pages but after I figured it out, it worked like a charm. Overall, there's minimal time spent on setting up the platform so you can spend more time on creating content.

There are also many templates to choose from to get started. Their support team is extremely responsive and helpful in answering questions. Review collected by and hosted on G2.com.

What do you dislike about Bettermode?

While many things can be customized, not everything can be. If anyone is looking for an extremely custom solution, I'd recommend resorting to building their own website.

We tried using Better mode for our product roadmap but there are a few limitations because of which we decided to use a different tool for that. Review collected by and hosted on G2.com.

What problems is Bettermode solving and how is that benefiting you?

It's helping us document use cases on how our users can use different integrations and features to e.g. get more visibility into their data, automate their reporting process, create strong overview dashboards for stakeholders, etc. This will help reduce support burden and create an additional resource for our AI chatbot. Review collected by and hosted on G2.com.

FM
Profesor de guitarra
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Bettermode?

It has a nice design, it can be customized as a completely white label social network, and you can create different spaces. What I like the most are the templates available to create a space, and of course, gamification, which is extremely important for me. Out of all similar products, this one is the most suitable for what I’m looking for, mainly because it’s a powerful tool and the price is right. I also want to highlight the customer support, which is very quick. Review collected by and hosted on G2.com.

What do you dislike about Bettermode?

The downsides might be that the platform has a learning curve if it's your first time using it. At first, it's difficult to organize everything the way you like, but once you learn it, it becomes easy Review collected by and hosted on G2.com.

What problems is Bettermode solving and how is that benefiting you?

Bettermode is a great tool for helping answer customer questions because, being a community, I often don't have to respond myself, but other users do. Review collected by and hosted on G2.com.

DB
Founder
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
What do you like best about Bettermode?

I'm impressed with Bettermode flexibility and ease of use.

The platform's ability to create diverse pages with customized data models is a major plus. Many templates are ready made so it's easy to start from a portal that looks good from day 1.

It's incredibly intuitive, making it simple to build and manage our community space without requiring any special skill.

Support was timely and helpful when I needed it.

And, it has it's own active community :) Review collected by and hosted on G2.com.

What do you dislike about Bettermode?

Some of the addons are a little pricy, but the product is absolutely useable without any addon. Review collected by and hosted on G2.com.

What problems is Bettermode solving and how is that benefiting you?

Manage a community of my service' users where I can publish "what's new", users can suggest new features, ask questions, show-and-tell what they do with my service, and freelancers can offer their expert-services to other users Review collected by and hosted on G2.com.

MB
CEO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Bettermode?

It's so simple to use, you get what are essentially building blocks to make your community platform with and then you can add more functionaility and custom features if you'd like to. I really like the design and layout of the platform and features, everything looks modern and clean. I love how you can make your own social media platform with Bettermode thanks to features like user profiles, messaging, and posts. I also love the team and community around Bettermode - Both are incredible. Review collected by and hosted on G2.com.

What do you dislike about Bettermode?

This isn't a dislike, but I would love to see more social features included like group messaging and the ability to follow an account. But these aren't dislikes or hard requirements, I would just love to see this. Review collected by and hosted on G2.com.

What problems is Bettermode solving and how is that benefiting you?

The ability to easily make a self-branded community platform. My MUST have when using a platform is the ability to brand it entirely and make it completely about my brand. Bettermode does this insanely well and lets you make your platform exactly as you want it. It's incredible. Review collected by and hosted on G2.com.

DD
Talent Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Bettermode?

Helpful templates to get you started, then very easy to customise and make our own. Some easy to follow articles and videos to help us make the most out of bettermode, and yes of course they have a community platform to network with others building on Bettermode. Review collected by and hosted on G2.com.

What do you dislike about Bettermode?

Lot's of different add on options can feel confusing. You can add additional languages, CMS's and additional functionality costs extra charges but more functionality available to scale. Review collected by and hosted on G2.com.

What problems is Bettermode solving and how is that benefiting you?

Building on someone else's social network like Facebook, Meetup etc is just building on someone elses platform and you run the risk of being kicked off and losing everything. I want to own the data, and have the ability to personalise it for our community. Review collected by and hosted on G2.com.

LA
CEO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Bettermode?

Bettermode's utility lies in: Extensive customization (appearance, colors, functionalities and branding), Increased engagement through the variety of tools available: Forums, groups, events, live chats..., Statistics and integrations such as Make, Zapier... Review collected by and hosted on G2.com.

What do you dislike about Bettermode?

Bettermode has one small drawback: we need to be able to convert our solution into a mobile app. Review collected by and hosted on G2.com.

What problems is Bettermode solving and how is that benefiting you?

Bettermode enabled us to get an MVP very quickly without going through the long development process. We were able to get a social network up and running in a matter of days, with the added benefit for our future users of a landing page in their own brand image.

This enabled us to have 2 solutions in one: a social network for businesses and a landing page for businesses. Review collected by and hosted on G2.com.

Verified User in Civic & Social Organization
AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Bettermode?

For our purposes, and our community, probably one of the most appealing aspects of Bettermode are the design tools and the editable CMS functionality.

There are other features of course that are equally as interesting, but these two really facilitate rapid development with the result being a very professional look and feel.

The integrations and ability to create custom apps is also quite useful to augment functionality and satisfy most any use case you can imagine. Review collected by and hosted on G2.com.

What do you dislike about Bettermode?

I am not sure it is particular to Bettermode, but when one decides to use a no code platform there are always trade-offs.

If there are features you would like to add where an integration is not available or practical you have no choice but to add it to a wishlist and wait. Of course depending on the importance to your use case this can be a bit frustrating. Review collected by and hosted on G2.com.

What problems is Bettermode solving and how is that benefiting you?

We selected Bettermode to provide us with an online community building solution which would allow us to reduce our time to market.

From that perspective it has delivered and satisfied a large part of our expectations. Review collected by and hosted on G2.com.

WM
Production Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Bettermode?

We appreciated the ease of setting up bettermode, as well as for the users - you don't want people getting stuck in order to on-board. The site uses blocks to build conversation spaces and features. Bettermode was easy to customize and brand as part of a seamless experience across our site.

Good API's and capacity to link into a CMS for further engagement and discussions. Customer support has been great. Review collected by and hosted on G2.com.

What do you dislike about Bettermode?

Community development can be demanding - today's community engagement extends across other platforms as well, you cannot expect it all to take place in your spaces - it would be great for Bettermode to offer some training in developing community across platforms - wherever your people are living online. Review collected by and hosted on G2.com.

What problems is Bettermode solving and how is that benefiting you?

Consolidating conversations and customer support in one area. Building community around artists and music. Review collected by and hosted on G2.com.

SH
Director of Customer Success
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
What do you like best about Bettermode?

The platform offers user-friendly, step-by-step tutorial instructions for setting up your community, making the process simple and accessible. Additionally, there is a wealth of data and content available to guide you every step of the way. You don’t need to be a professional coder to create a well-designed and fully functional community. If you do encounter any issues, the support team is readily available to assist and help resolve them. Review collected by and hosted on G2.com.

What do you dislike about Bettermode?

The information provided is highly valuable but can feel overwhelming at times. It's essential to have a clear understanding of the workflow structure you want to establish with your customers. Review collected by and hosted on G2.com.

What problems is Bettermode solving and how is that benefiting you?

Post-implementation engagement and support for our product with customers. Review collected by and hosted on G2.com.

SC
Author
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Bettermode?

Making a cookie free, non tracked community that looks better than the current iteration of mega platforms without losing the community building features that matter. Profiles and member to member messaging makes engagement between members easy.

Lots of features work well for product development and networks. The platform is a great option for a multi passionate influencer or brand with multiple divisions that have different audiences. Review collected by and hosted on G2.com.

What do you dislike about Bettermode?

Learning to build on a new platform has a learning curve no matter what. It didn't take any longer than the average community building platform. With time and focus, you'll learn how to navigate and build the look you want. Nothing that would hinder you from using the platform. Review collected by and hosted on G2.com.

What problems is Bettermode solving and how is that benefiting you?

Creating a space for readers, customers, and future customers for the services and products created by Shawneda.com. Review collected by and hosted on G2.com.