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Transmon
By Transmon
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4.9 out of 5 stars
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Transmon Reviews & Product Details

Editadmin
SY
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Transmon?

The coaching tools in Transmon are highly effective for agent development. Review collected by and hosted on G2.com.

What do you dislike about Transmon?

TransMon's functionality aligns perfectly with my needs, there is nothing negative that I have observed. Review collected by and hosted on G2.com.

What problems is Transmon solving and how is that benefiting you?

By correlating customer feedback with agent performance data, Transmon enables us to make targeted improvements to our service. Review collected by and hosted on G2.com.

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Transmon Overview

Editedit
What is Transmon?

TransMon is a Global CX enhancement tool for automating and digitizing the entire quality monitoring framework for multiple communication channels (Voice/Non-Voice/In-store) across all customer experience (CX) touchpoints. TransMon is a speech and text analytics enabled platform providing transaction evaluation on population level data. Approx. 60,000 TransMon licenses in use across India & International market.

Transmon Details
Discussions
Transmon Community
Languages Supported
Arabic, English, Hindi
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Product Description

Transmon is India’s leading quality monitoring tool for automating and digitizing the entire quality monitoring framework for multiple communication channels (Voice/Non-Voice/In-store) across all customer experience (CX) touchpoints. Transmon is an End to End Quality Measurement, Management and Improvement Solution for Customer Service verticals. Approx. 60,000 TransMon licenses in use across India & International market.

Seller Details
Seller
Transmon
Year Founded
2010
HQ Location
Noida , Uttar Pradesh
LinkedIn® Page
www.linkedin.com
14 employees on LinkedIn®
Description

Transmon is a specialized vendor focused on providing advanced quality assurance and testing solutions for software applications. Their services are designed to enhance software reliability and performance, ensuring that products meet the highest standards before reaching the market. For more information, visit their website at https://transmonqa.com.

SN
Overview Provided by:
Sangeeta Nayak

Recent Transmon Reviews

ST
Shravya T.Mid-Market (51-1000 emp.)
4.5 out of 5
"TransMon: Driving Operational Excellence"
TransMon's robust security safeguards our data.
Read more
AK
Ashish K.Enterprise (> 1000 emp.)
5.0 out of 5
"Best quality experience so far with TransMon"
Seamless workflows and data allocation at TransMon. Also, the way support team helps in any challenges
Read more
Sameer R.
SR
Sameer R.Enterprise (> 1000 emp.)
4.0 out of 5
"Best Tool for your QA and Audit Purpose with Variety of Options & Automations"
Its one of simplest and easy to use tool: -Its very easy to use and the UI is very beginner friendly. -Reporting feature and coaching tool is ver...
Read more
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59 out of 60 Total Reviews for Transmon

4.9 out of 5
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59 out of 60 Total Reviews for Transmon
4.9 out of 5
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59 out of 60 Total Reviews for Transmon
4.9 out of 5
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Transmon Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for TransmonQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Sameer R.
SR
Customer Service Associate
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Transmon?

Its one of simplest and easy to use tool:

-Its very easy to use and the UI is very beginner friendly.

-Reporting feature and coaching tool is very effective for personal development

Overall its a great tool for customer support team improvement and feedback Review collected by and hosted on G2.com.

What do you dislike about Transmon?

I have not encountered any challenges or gaps till now Review collected by and hosted on G2.com.

What problems is Transmon solving and how is that benefiting you?

it is helping my team and other Organization to work in a feedback loop and continously work on the feedback data that is generated from Transmon Review collected by and hosted on G2.com.

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AK
Quality Analyst
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Transmon?

Seamless workflows and data allocation at TransMon. Also, the way support team helps in any challenges Review collected by and hosted on G2.com.

What do you dislike about Transmon?

So far nothing, as the journey since I started using the TransMon is extremely satisfactory for me. Review collected by and hosted on G2.com.

What problems is Transmon solving and how is that benefiting you?

The Visibility of performance, team-wise and individual is something that I love the most in TransMon, as well as the voice coaching feature. Review collected by and hosted on G2.com.

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ST
Quality Analyst
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Transmon?

TransMon's robust security safeguards our data. Review collected by and hosted on G2.com.

What do you dislike about Transmon?

TransMon's reliability ensures seamless operations every time. Review collected by and hosted on G2.com.

What problems is Transmon solving and how is that benefiting you?

TransMon analyzes customer feedback, revealing emerging trends that inform our strategic decisions. Review collected by and hosted on G2.com.

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NM
Quality Manager
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Transmon?

I appreciate how Transmon helps us meet compliance requirements effortlessly. Review collected by and hosted on G2.com.

What do you dislike about Transmon?

Nothing as such, I have never facced any challenge with TransMon Review collected by and hosted on G2.com.

What problems is Transmon solving and how is that benefiting you?

TransMon's ability to analyze both structured and unstructured data gives us a more comprehensive view of customer sentiment. Review collected by and hosted on G2.com.

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SS
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Transmon?

The accuracy of Transmon's data analysis is remarkable, providing us with actionable insights. Review collected by and hosted on G2.com.

What do you dislike about Transmon?

TransMon's functionality meets or exceeds industry standards, if I say I haven't face any challanges with TransMon, I sure I'm not justifiying the product value Review collected by and hosted on G2.com.

What problems is Transmon solving and how is that benefiting you?

Transmon's data-driven approach empowers us to make informed decisions about resource allocation and process optimization. Review collected by and hosted on G2.com.

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CS
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Transmon?

Transmon's ability to monitor multiple communication channels is invaluable for our omnichannel support. Review collected by and hosted on G2.com.

What do you dislike about Transmon?

TransMon stands out for its reliability and efficiency, there is nothing yet I have ancountered anything wrong about it Review collected by and hosted on G2.com.

What problems is Transmon solving and how is that benefiting you?

Transmon's role-based access control ensures that sensitive customer data is protected and only accessible to authorized personnel. Review collected by and hosted on G2.com.

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GS
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Transmon?

The training features in Transmon are excellent for onboarding new agents. Review collected by and hosted on G2.com.

What do you dislike about Transmon?

I've found TransMon to be dependable in all aspects, I don't remember things to say that I don't like in TransMon Review collected by and hosted on G2.com.

What problems is Transmon solving and how is that benefiting you?

With Transmon, we can monitor agent adherence to scripts and guidelines, ensuring compliance with brand standards. Review collected by and hosted on G2.com.

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Helpful?
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M
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Transmon?

I like how Transmon helps us maintain consistency in our our reports and capturing transactions. Review collected by and hosted on G2.com.

What do you dislike about Transmon?

TransMon's features are comprehensive and well-executed, I don't remeber any bad experience while using TransMon Review collected by and hosted on G2.com.

What problems is Transmon solving and how is that benefiting you?

Transmon helps us identify opportunities for process automation, increasing operational efficiency. Review collected by and hosted on G2.com.

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SG
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Transmon?

The ease of setting up and configuring Transmon makes implementation smooth. Review collected by and hosted on G2.com.

What do you dislike about Transmon?

I've had a consistently positive experience using TransMon. Review collected by and hosted on G2.com.

What problems is Transmon solving and how is that benefiting you?

TransMon's customizable reporting features allow us to generate insights tailored to the needs of different stakeholders within our organization. Review collected by and hosted on G2.com.

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NS
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Transmon?

The ability to access Transmon remotely is a game-changer for our distributed team. Review collected by and hosted on G2.com.

What do you dislike about Transmon?

TransMon's performance has been consistently impressive, there is nothing wrong in use of service Review collected by and hosted on G2.com.

What problems is Transmon solving and how is that benefiting you?

By providing actionable feedback based on customer interactions, Transmon facilitates continuous improvement in our service quality. Review collected by and hosted on G2.com.

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Transmon