Track-It! Reviews & Product Details - Page 9

TrackIT really shines in their Service Desk and Asset Management software. We were able to handle requests very easily as well as keep track of hardware. Review collected by and hosted on G2.com.

Setting up the software took a lot of time. This is true with most software like this. Review collected by and hosted on G2.com.

Made license management much smoother than previous methods. Review collected by and hosted on G2.com.

So many options can make it difficult to see the forest through the trees. Review collected by and hosted on G2.com.

Integrated service tracking, follow up and management Review collected by and hosted on G2.com.

Its complexity can make it harder to configure call structure and assignment Review collected by and hosted on G2.com.

You can easily create/edit work order tickets. Review collected by and hosted on G2.com.

Maybe my institution just has a very old version of this software but if you're a Technician, you can only manage your work orders/queue on a Windows machine. As a Mac user I have to login via VirtualBox. Also, the over-all UI/design is pretty outdated and could use a facelift. Review collected by and hosted on G2.com.

SnagIt is just the easiest way to explain complicated or technical things.This program captures anything on the screen and does it easily. Review collected by and hosted on G2.com.

Have to convert to a smaller format. Greenshot does better job :( Review collected by and hosted on G2.com.

My biggest pro for Track-It is the adaptability of the program to meet our needs. The Help Desk module delivers all the information needed to allow competent ticket resolution to our end users. The inventory module allows for customization and ease of sorting for look up purposes. The overall AD integration from importing users to audit assets makes collecting accurate and complete data a breeze. Review collected by and hosted on G2.com.

There honestly isn't much I can put here. From operation to customer service this product and company have been great to work with. Review collected by and hosted on G2.com.

Very flexible and relatively easy to configure Review collected by and hosted on G2.com.

Some testing requires individual testing and proof of concept on the individual. Proffessional services can assist here Review collected by and hosted on G2.com.

It imports emails into ticking system and creates the ticket with users info Review collected by and hosted on G2.com.

There is no way to filter by subject or information in the ticket Review collected by and hosted on G2.com.

The ability to track customer issues and build a knowledge base. Review collected by and hosted on G2.com.

Navigating the interface was somewhat clunky. Review collected by and hosted on G2.com.

The simple interface is intuitive - quick to learn and easy to use. The ability to track existing tickets is helpful. Ability to add screenshots is very helpful, especially using a snipping tool to share error messages. So much easier that emailing issues to the service desk. Review collected by and hosted on G2.com.

Selecting categories for incidents - it isn't always obvious how our help desk wants us to categorize our issues. There's no easy way to prioritize- everyone's own issues is always the priority! Review collected by and hosted on G2.com.