Track-It!
Editedit
Track-It!
By BMC Software
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3.7 out of 5 stars
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Track-It! Reviews & Product Details - Page 8

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Track-It! Overview

Editedit
What is Track-It!?

Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Endpoint Management, Software Deployment, Patch Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more.

Track-It! Details
Discussions
Track-It! Community
Languages Supported
German, English, French, Italian, Portuguese, Spanish
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Product Description

IT Help Desk Software

Seller Details
Seller
BMC Software
Year Founded
1980
HQ Location
Houston, TX
Twitter
@BMCSoftware
49,964 Twitter followers
LinkedIn® Page
www.linkedin.com
9,879 employees on LinkedIn®
Phone
713 918 8800
Description

BMC helps customers run and reinvent their businesses with open, scalable, and modular solutions to complex IT problems. BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, we help organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead.

Kayleigh K.
KK
Overview Provided by:
Kayleigh Kannady
Lead Marketing Program Manager at BMC Software

Recent Track-It! Reviews

HD
Hector D.Mid-Market (51-1000 emp.)
4.0 out of 5
"Nice tool with a great Name"
this tool was very atractive to me because of the name and also the importance of a good and frendly functionanity during my use of it
Read more
Aryan K.
AK
Aryan K.Small-Business (50 or fewer emp.)
4.0 out of 5
"A Solid Business help desk Tool"
Track-It is a valuable and resourceful tool for tickets and other assets management. The software design is also very user friendly making it simpl...
Read more
Abi R.
AR
Abi R.Enterprise (> 1000 emp.)
5.0 out of 5
"Best IT help desk software - Track-It"
Simple interface and the system to keep track fo entire ticket status is awesome
Read more
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Track-It! Media

Track-It! Demo - Help Desk Technician Dashboard
Help Desk Technician Dashboard
Track-It! Demo - Help Desk Self Service
Help Desk Self Service
Track-It! Demo - Help Desk Notifications and Escalations
Help Desk Notifications and Escalations
Track-It! Demo - Solutions Knowledge Base
Solutions Knowledge Base
Track-It! Demo - Help Desk Technician Configuration
Help Desk Technician Configuration
Answer a few questions to help the Track-It! community
Have you used Track-It! before?
Yes

Video Reviews

Review by Yaniv R.
Track-It! review by Yaniv R.
Play Track-It! review by Yaniv R.
Outdated ticket tracking system
See all video reviews

100 Track-It! Reviews

3.7 out of 5
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100 Track-It! Reviews
3.7 out of 5
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3.7 out of 5
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Track-It! Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Track-It!Question

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Events Services
AE
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Track-It!?

Track alk sales likes and dislikes personal information Review collected by and hosted on G2.com.

What do you dislike about Track-It!?

I like everything about. It so i have no complaints currently Review collected by and hosted on G2.com.

What problems is Track-It! solving and how is that benefiting you?

Keeping everything secure and easy accessible Review collected by and hosted on G2.com.

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Helpful?
Share
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Verified User in Paper & Forest Products
IP
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Track-It!?

Ease of setup and flexibility. Auto-discovery was not a success. Review collected by and hosted on G2.com.

What do you dislike about Track-It!?

Lack of guidance towards best practices in IT support and project tickets management Review collected by and hosted on G2.com.

What problems is Track-It! solving and how is that benefiting you?

IT support issue tracking Review collected by and hosted on G2.com.

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Ashley M.
AM
Medical Assistant
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Track-It!?

The things that I love best about Track It are the ease of use of the app and the speed at which requests are sent. It feels like the second our IT team gets a Track-It they are across our clinic and able to fix the problem instantly. It is awesome! Review collected by and hosted on G2.com.

What do you dislike about Track-It!?

There is very, very little that I dislike about Track-It! It takes very few seconds to place a Track-It and if I was being super nit-picky I would say that I don't like not being able to close the window once a request is sent. Review collected by and hosted on G2.com.

What problems is Track-It! solving and how is that benefiting you?

It feels as though we are solving all the business problems with this tool. Our requests are sent instantly and seemingly responded to just as fast. The multi-department value is unreal! Review collected by and hosted on G2.com.

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Joseph H.
JH
System Network Administrator
Security and Investigations
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Track-It!?

Ease of use and trainability - seems like we had no issues training end users Review collected by and hosted on G2.com.

What do you dislike about Track-It!?

We would like to see product have more functionality such as barcode scan inventory addition Review collected by and hosted on G2.com.

Recommendations to others considering Track-It!:

BUY IT! Review collected by and hosted on G2.com.

What problems is Track-It! solving and how is that benefiting you?

Keeping up with help desk tickets Review collected by and hosted on G2.com.

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Helpful?
Share
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Verified User in Construction
UC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Track-It!?

Its easy to assign to different prople in the team Review collected by and hosted on G2.com.

What do you dislike about Track-It!?

Nothing much to dislike, if there was an option to add emailid it would be good Review collected by and hosted on G2.com.

What problems is Track-It! solving and how is that benefiting you?

Tracking issues Review collected by and hosted on G2.com.

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Helpful?
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Verified User in Utilities
AU
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Track-It!?

Track-IT! has allowed our company to increase productivity and give our customers buy-in of the product. It's change management feature built into the product as well as security conscious approach give confidence. Review collected by and hosted on G2.com.

What do you dislike about Track-It!?

Issues with auto login feature and the Inventory/Asset Management feature Review collected by and hosted on G2.com.

What problems is Track-It! solving and how is that benefiting you?

We've been able to increase our productivity and serve more customers without adding additional staff. Review collected by and hosted on G2.com.

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Verified User in Utilities
AU
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Track-It!?

ease of use, configurability, functionality, work order tracking module, great customer support Review collected by and hosted on G2.com.

What do you dislike about Track-It!?

Purchasing Module - I would like if it intergrated with our current ERP system Review collected by and hosted on G2.com.

Recommendations to others considering Track-It!:

Use BMC community boards and ask other about product Review collected by and hosted on G2.com.

What problems is Track-It! solving and how is that benefiting you?

Keeping track of all user requests for assists and managing our assets Review collected by and hosted on G2.com.

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Verified User in Hospital & Health Care
UH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Track-It!?

I love how user friendly the program is. I like the history of my projects. Review collected by and hosted on G2.com.

What do you dislike about Track-It!?

I am very low reminders of projects left open Review collected by and hosted on G2.com.

What problems is Track-It! solving and how is that benefiting you?

Project utilization's for other departments. the program keeps me on track. Review collected by and hosted on G2.com.

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Helpful?
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Verified User in Food & Beverages
AF
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Track-It!?

Work Order layout is great. I also like the Inventory Mod. Review collected by and hosted on G2.com.

What do you dislike about Track-It!?

Customer Service is overseas. It is hard to understand them sometimes. Review collected by and hosted on G2.com.

What problems is Track-It! solving and how is that benefiting you?

Asset Management, Incident Management, Change Management, Problem Management, Surveys Works great for our Help Desk and Maintenance Department Review collected by and hosted on G2.com.

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Helpful?
Share
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Jeffrey M.
JM
GIS Database Manager
Government Administration
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Track-It!?

Track-it! is software that allows for highly customize-able support tracking. We use it here at my work, and the interface is easy to use and has a good workflow. Review collected by and hosted on G2.com.

What do you dislike about Track-It!?

Track it! can become cumbersome to update and enhance. It takes quite a bit of work to set up the specialized support tracking and forms. Which can take quite a bit of time, especially when trying to complete a form quickly. Review collected by and hosted on G2.com.

What problems is Track-It! solving and how is that benefiting you?

Desktop support requests and issue tracking Review collected by and hosted on G2.com.

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