Track-It! Reviews & Product Details - Page 7

The solution was pretty easy to setup and configure and TrackIT seems to provide all of the functionality that we need:

-being able to generate tickets and monitor different email accounts and have them assigned to different techs depending on the email address used

-ability to maintain a solutions page for closed out tickets for future reference

-detailed configurations for different aspects of the ticket: estimated resolution dates, severity, ability to change/re-assign tech to tickets, etc.

-ability to use thick client or a web browser to access tickets & solutions

-Windowd AD SSO integration Review collected by and hosted on G2.com.

I think we probably use less than 10% of the total functionality that TrackIT offers. We do not even use it for the Inventory or Software licensing tracking as we use another piece of software to do those. The dashboard is also a nice feature but I do not use it either. Review collected by and hosted on G2.com.

The system does maintain a strong database for assets. Review collected by and hosted on G2.com.

Old, slow software. Not kept up to date. No Mac client. Review collected by and hosted on G2.com.

it is 100% customization we were able to add in our own features and fields. I really love that. Review collected by and hosted on G2.com.

manual edits and set up - we did the set up ourselves and it took a lot longer than we it should have Review collected by and hosted on G2.com.

How easy it is to use and how easy it is to find purchases and inventory Review collected by and hosted on G2.com.

Software module. I guess if I had had BMC teach me how to use the module I wouldbe more educated, but when you learn from someone who was not trained in using product you are lumited to the knowledge Review collected by and hosted on G2.com.

Tickets can be generated via email and are automatically pulled into Track-It. Review collected by and hosted on G2.com.

There is not currently a workflow option, replies on tickets do no automatically get appended to the original and instead one ticket per reply is generated which makes it difficult to manage. Review collected by and hosted on G2.com.

Simple and easy integration with email. Review collected by and hosted on G2.com.

Not as scalable for large long-term projects. Or integration with agile methods. Review collected by and hosted on G2.com.

I was not crazy about track it. We used here for about 5 years. Review collected by and hosted on G2.com.

It was not user friendly. The programs did not work correctly all the time. Review collected by and hosted on G2.com.

I really liked how it was easy to use, and submit tickets for users, and we needed to create one how it was a simple process. I would definitely try to use it again if my company offered. Review collected by and hosted on G2.com.

I really did not have anything that I disliked. Review collected by and hosted on G2.com.

The program Works well and it shows all pertinent info, this helps to fill in missing info from the customer when building new or updating old tickets. Review collected by and hosted on G2.com.

The program is Web based, or at least the way we use it is, all info needs to be manually input into the program. This can sometime be time consuming. Review collected by and hosted on G2.com.

Ability to audit and keep track of licenses Review collected by and hosted on G2.com.

Ability for remote use - remote control does not work Review collected by and hosted on G2.com.