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Outdated ticket tracking system
100 Track-It! Reviews
Overall Review Sentiment for Track-It!
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Track It is quick to setup. The ticketing features work really well, including skills-based routing of tickets to specific technicians. Review collected by and hosted on G2.com.
Asset management is fairly rudimentary, as is the lending library feature. The knowledge base for common ticket solutions is very cumbersome. Review collected by and hosted on G2.com.
Reliability and consistency. It does a good job of tracking tickets and reporting for IT staff and management Review collected by and hosted on G2.com.
I find it to be very slow and unresponsive at times. I feel there should be additional features for the online portal. Such as better assistance for self-help and solutions area. Also would like to see a better inventory tracking feature that works more like Lansweeper Review collected by and hosted on G2.com.
Track-It makes ticketing very simple. With AD integration and a self-service portal opening tickets is a breeze for the field. Review collected by and hosted on G2.com.
Remote Control feature is not up to par, we use a different 3rd party product and its much better than the built-in control. Review collected by and hosted on G2.com.
The simplicity of the interface which probably contributed to its reliability and speed. Review collected by and hosted on G2.com.
It looks outdated, the interface looks like an Excel spreadsheet. Althought it does work, just doesn't look like anyone put a lot of thought into the asthetics. Review collected by and hosted on G2.com.
Being able to nest assignments under a ticket. Easy to transfer tickets between technicians. Easy to see all of the tickets in your personal queue on one screen.
I like that there is a web portal, but it isn't as robust as the actual software. Review collected by and hosted on G2.com.
Doesn't require a password for a user to login.
Attachments and emails sometimes don't get saved to the ticket after they are uploaded/sent. Should save automatically.
The email alerts regarding ticket creation, assignment, and overdue tickets seem undependable and random, often repetitive.
The views could be easier to edit to your own liking. Review collected by and hosted on G2.com.
The software has a fairly small footprint and runs smooth on most machines. Easy to use ticket and asset management tracking. Review collected by and hosted on G2.com.
I'm not a big fan of the native client, I wish there was more support for remote or a web based application. Review collected by and hosted on G2.com.
The best feature is the ability to create "work orders". With each work order you can enter all the information about the problem, contact info for the requester, and then assign the new task to a certain member of your department based on the problem type, sub type, and category.
Users are then able to see all the tasks that are assigned to them and also which ones are overdue. Review collected by and hosted on G2.com.
Nothing really. Overall it is a very useful software for assigning tasks. There are many features of Track-it! that I have not even used, but as a help desk employee for an IT department it is an excellent software. We are able to easily gather information over the phone/email and enter it all into a work order and assign it to the correct technician. Review collected by and hosted on G2.com.
The front end user interface (UI) is mostly straight-forward and easy to use. Track-It! allows you to easily manage support tickets, assets, billing, and more. This also offers a solid reporting section to manage history and trends. The reporting UI is also very user friendly. Review collected by and hosted on G2.com.
I have had some database issues in the past. I highly recommend working closely with support to ensure the proper database maintenance and optimization is taking place. Review collected by and hosted on G2.com.
It captures everything we need to document request for help, solutions, and history of problem-solving. Review collected by and hosted on G2.com.
It is painful to navigate. The latest version has a dashboard which is somewhat nice, but still requires me to navigate to find what I need, move to the right fields, fill things out, etc... Yes, it is customizable, but again, it is messy and allows us to customize it into a mess. It's kind of like Windows 95 when techies over-customized their desktops. Review collected by and hosted on G2.com.
