Track-It! Reviews & Product Details - Page 2

There are fields for anything you could ever want to track with a work order. You can also make parent/children tickets, which is handy when there are system-wide issues for which many users submit work orders for the same thing. If a server is down and we get ten work orders, we make one the parent, add the other nine as children, and when we resolve the server issues, we only have to close the one parent ticket to close all 10 work orders out. Review collected by and hosted on G2.com.

The search function is weak. It brings back fuzzy matches even on exact ticket numbers because there is no way to specify if you're searching by ticket number, text from ticket notes, or anything else. Just one search bar for everything. And the longer the phrase you try to search, the less reliable the results will be, even if it is a word-for-word excerpt from an existing ticket. Review collected by and hosted on G2.com.

Ease of creating work orders and closing Review collected by and hosted on G2.com.

reports and inventory when we used it was not great Review collected by and hosted on G2.com.

Ease or management and implementation, Ability to create business rules with ease. Hosting is possible with little infrastructure resources.UI has been straightforward to handle incidents and other resources Review collected by and hosted on G2.com.

Application times out occasionally when it's left ideal for a period of time. Review collected by and hosted on G2.com.

The older versions were capable to be ITIL compliant Review collected by and hosted on G2.com.

the new versions are losing important functionalities that prevent us from upgrading Review collected by and hosted on G2.com.

This software isn’t worth the time to set it up. It has contastant freezing issues. The lack of integrated features cause the software to not be worth the effort to install it Review collected by and hosted on G2.com.

Ease of use. If anything is the only positive Review collected by and hosted on G2.com.

It is better then keeping track in access DB Review collected by and hosted on G2.com.

had less function and features than BMC service desk Review collected by and hosted on G2.com.

It is easy to configure right out of the box. Review collected by and hosted on G2.com.

The software is not very customizable and might not be practical for large businesses. Review collected by and hosted on G2.com.

Its fully functional. I like every feature about it Review collected by and hosted on G2.com.

There really isnt thing i dont like about it. Review collected by and hosted on G2.com.

I like the self service portal for users. Review collected by and hosted on G2.com.

At times it is a little clunky. There are certain areas that could be more polished. Review collected by and hosted on G2.com.

Track-It's helpdesk has made it so that users can easily address issues to IT staff, and guarantee a response and resolution. We've been able to implement a closed-loop ticket process, ensuring that users are informed of work being performed on their issue, as well as ensuring that they have the final say on when an issue is closed and marked as resolved. Inventory management has provided a single-source repository for equipment information, allowing for planned upgrades and continuance of support agreements to keep us up and running Review collected by and hosted on G2.com.

Track-It's interface can take some getting used to; although it is heavily customizable, some UI elements take a bit of training and getting used to to find the exact data you may need when in a particular issue ticket. Review collected by and hosted on G2.com.