Top Rated Track-It! Alternatives
its very easy to understand and implement in day to day work activities. Very good response from the customer support team and i use it almost every 2 days. Review collected by and hosted on G2.com.
Nothing so far as it is a well rounded application Review collected by and hosted on G2.com.
Video Reviews
Outdated ticket tracking system
99 out of 100 Total Reviews for Track-It!
Overall Review Sentiment for Track-It!
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this tool was very atractive to me because of the name and also the importance of a good and frendly functionanity during my use of it Review collected by and hosted on G2.com.
works very smooth and i like the way the organization use this tool Review collected by and hosted on G2.com.
Track-It is a valuable and resourceful tool for tickets and other assets management. The software design is also very user friendly making it simple and easy to use. Users can start working with this software without any learning complications. Also the last important aspect is cost, its very reasonable and affordable especially if your organization has a lot of users. Review collected by and hosted on G2.com.
Two things I'd like to point out where Track-it can improvise is the automation capabilities and customer support. Review collected by and hosted on G2.com.
Track-IT! simple to use, it does what it needs to do - for how complex ticketing and asset managment can be Track-It really makes it simple, the UI is pretty simple Review collected by and hosted on G2.com.
one thing that oculd be improved is the "Automation" behind it, atleast within the version we used the automation wasnt as extensive as it was with ServiceNow, or ManageEngine Review collected by and hosted on G2.com.
Track-It is very user friendly to use it ans graphical interface is very clear which is easily understandable for every one Review collected by and hosted on G2.com.
Not yet I haven't seen. But if little bit more fast it would be a great tool. Review collected by and hosted on G2.com.
The best feature I'd say would be Customet Service and reasonable price. It was also easy to implement in my system. Review collected by and hosted on G2.com.
At times, it becomes unstable/buggy but not always Review collected by and hosted on G2.com.
It's easy to keep track of your computers with the workstation discovery and audit tool for inventory management; Inventory management is extremely thorough as well as simple and easy to use. It is integrated with Active Directory. The mobile technician client is a great fit for our iPads, and installation is straightforward. The local help documents can give you step-by-step instructions on how to set up nearly all the features. Review collected by and hosted on G2.com.
The user account security is almost nonexistent. I find the email filter to be clunky at times. The purchasing module is missing some features I want, but overall is okay. Review collected by and hosted on G2.com.
There are fields for anything you could ever want to track with a work order. You can also make parent/children tickets, which is handy when there are system-wide issues for which many users submit work orders for the same thing. If a server is down and we get ten work orders, we make one the parent, add the other nine as children, and when we resolve the server issues, we only have to close the one parent ticket to close all 10 work orders out. Review collected by and hosted on G2.com.
The search function is weak. It brings back fuzzy matches even on exact ticket numbers because there is no way to specify if you're searching by ticket number, text from ticket notes, or anything else. Just one search bar for everything. And the longer the phrase you try to search, the less reliable the results will be, even if it is a word-for-word excerpt from an existing ticket. Review collected by and hosted on G2.com.
